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Dell 990 has just started saying "This computer is not running genuine Windows" RRS feed

  • Question

  • Purchased new from Dell a few months ago; OS installed by Dell.  I've tried sfc /scannow.  The results say that some files could not be repaired.  I've tried an inplace upgrade, but the upgrade fails at 62% with no reason given.

    The problem started after the computer crashed.  When it started back up, it said that Windows would have to be repaired.  It took some time, and when it came back up, I had lost my user profile info, desktop, etc.  I did a system restore back a couple of days and that fixed the profile problems, but then the genuine Windows messages started.

    I really don't want to have to reinstall the OS, as I have a lot of programs that will have to be reinstalled also; real pain!  The diagnostic report shows files that are mismatched and/or have been tampered with.  If I were to do a fresh install to a different hard drive, could I then copy these files back to the original hard drive?

    Hope someone can help!

    Thanks,
    Joe

     

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-M3DJT-4J3WC-733WD
    Windows Product Key Hash: xo+ajVSpae7/4VoZjS7m6JL0f3A=
    Windows Product ID: 00371-OEM-8992671-00524
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {256724CA-4868-463E-ACC2-00E82D3AA279}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Visio Professional 2002 [English] - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{256724CA-4868-463E-ACC2-00E82D3AA279}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-733WD</PKey><PID>00371-OEM-8992671-00524</PID><PIDType>2</PIDType><SID>S-1-5-21-4211773008-889609895-3531031599</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>OptiPlex 990</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A05</Version><SMBIOSVersion major="2" minor="6"/><Date>20110528000000.000000+000</Date></BIOS><HWID>DA963607018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>CBX3   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90510409-6D54-11D4-BEE3-00C04F990354}"><LegitResult>100</LegitResult><Name>Microsoft Visio Professional 2002 [English]</Name><Ver>10</Ver><Val>7003ACC53B8FE</Val><Hash>RHXTToIvKW/7R3rk5/XrWUuJ+mk=</Hash><Pid>54079-640-2776312-16620</Pid><PidType>14</PidType></Product></Products><Applications><App Id="51" Version="10" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00178-926-700524-02-1033-7601.0000-2222011
    Installation ID: 021983529592674900668994423420102142420012422944883386
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 733WD
    License Status: Licensed
    Remaining Windows rearm count: 2
    Trusted time: 11/20/2011 4:08:44 PM

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x000000000001EFF0
    Event Time Stamp: 11:19:2011 22:03
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppobjs.dll
    Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
    Tampered File: %systemroot%\system32\sppwinob.dll
    Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
    Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
    Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
    Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
    Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
    Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
    Tampered File: %systemroot%\system32\drivers\spsys.sys


    HWID Data-->
    HWID Hash Current: LAAAAAIAAAABAAEAAQABAAAAAQABAAEA6GGAeBp2et60ebQPHPFydfrILnM=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            DELL          CBX3  
      FACP            DELL          CBX3  
      HPET            A M I          PCHHPET
      BOOT            DELL          CBX3   
      MCFG            DELL          SNDYBRDG
      TCPA                   
      SSDT            PmRef        Cpu0Ist
      SSDT            PmRef        Cpu0Ist
      SLIC            DELL          CBX3  



     

     

    Sunday, November 20, 2011 10:26 PM

Answers

All replies

  • Purchased new from Dell a few months ago; OS installed by Dell.  I've tried sfc /scannow.  The results say that some files could not be repaired.  I've tried an inplace upgrade, but the upgrade fails at 62% with no reason given.

    The problem started after the computer crashed.  When it started back up, it said that Windows would have to be repaired.  It took some time, and when it came back up, I had lost my user profile info, desktop, etc.  I did a system restore back a couple of days and that fixed the profile problems, but then the genuine Windows messages started.

    I really don't want to have to reinstall the OS, as I have a lot of programs that will have to be reinstalled also; real pain!  The diagnostic report shows files that are mismatched and/or have been tampered with.  If I were to do a fresh install to a different hard drive, could I then copy these files back to the original hard drive?

    Hope someone can help!

    Thanks,
    Joe

     

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-M3DJT-4J3WC-733WD
    Windows Product Key Hash: xo+ajVSpae7/4VoZjS7m6JL0f3A=
    Windows Product ID: 00371-OEM-8992671-00524
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {256724CA-4868-463E-ACC2-00E82D3AA279}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Visio Professional 2002 [English] - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{256724CA-4868-463E-ACC2-00E82D3AA279}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-733WD</PKey><PID>00371-OEM-8992671-00524</PID><PIDType>2</PIDType><SID>S-1-5-21-4211773008-889609895-3531031599</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>OptiPlex 990</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A05</Version><SMBIOSVersion major="2" minor="6"/><Date>20110528000000.000000+000</Date></BIOS><HWID>DA963607018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>CBX3   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90510409-6D54-11D4-BEE3-00C04F990354}"><LegitResult>100</LegitResult><Name>Microsoft Visio Professional 2002 [English]</Name><Ver>10</Ver><Val>7003ACC53B8FE</Val><Hash>RHXTToIvKW/7R3rk5/XrWUuJ+mk=</Hash><Pid>54079-640-2776312-16620</Pid><PidType>14</PidType></Product></Products><Applications><App Id="51" Version="10" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00178-926-700524-02-1033-7601.0000-2222011
    Installation ID: 021983529592674900668994423420102142420012422944883386
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 733WD
    License Status: Licensed
    Remaining Windows rearm count: 2
    Trusted time: 11/20/2011 4:08:44 PM

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x000000000001EFF0
    Event Time Stamp: 11:19:2011 22:03
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppobjs.dll
    Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
    Tampered File: %systemroot%\system32\sppwinob.dll
    Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
    Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
    Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
    Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
    Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
    Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
    Tampered File: %systemroot%\system32\drivers\spsys.sys


    HWID Data-->
    HWID Hash Current: LAAAAAIAAAABAAEAAQABAAAAAQABAAEA6GGAeBp2et60ebQPHPFydfrILnM=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            DELL          CBX3  
      FACP            DELL          CBX3  
      HPET            A M I          PCHHPET
      BOOT            DELL          CBX3   
      MCFG            DELL          SNDYBRDG
      TCPA                   
      SSDT            PmRef        Cpu0Ist
      SSDT            PmRef        Cpu0Ist
      SLIC            DELL          CBX3  



     

     

    Have you recently restored the PC from a backup image?  The mismatched and tampered files indicate that the system was restored from a backup image.  We are not sure of the exact cause, but it appears sometimes to be solved by installing the latest set of Intel Rapid Storage drivers.
    try downloading them from here -
    - you’ll need the set for the x64 (64-bit) platform on Win7


    Monday, November 21, 2011 3:46 AM
  • "k5hmd" wrote in message news:044a6499-af68-4ae0-bde8-55e1436ed047...

    Purchased new from Dell a few months ago; OS installed by Dell.  I've tried sfc /scannow.  The results say that some files could not be repaired.  I've tried an inplace upgrade, but the upgrade fails at 62% with no reason given.

    The problem started after the computer crashed.  When it started back up, it said that Windows would have to be repaired.  It took some time, and when it came back up, I had lost my user profile info, desktop, etc.  I did a system restore back a couple of days and that fixed the profile problems, but then the genuine Windows messages started.

    I really don't want to have to reinstall the OS, as I have a lot of programs that will have to be reinstalled also; real pain!  The diagnostic report shows files that are mismatched and/or have been tampered with.  If I were to do a fresh install to a different hard drive, could I then copy these files back to the original hard drive?

    Hope someone can help!

    Thanks,
    Joe

     

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-M3DJT-4J3WC-733WD
    Windows Product Key Hash: xo+ajVSpae7/4VoZjS7m6JL0f3A=
    Windows Product ID: 00371-OEM-8992671-00524
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.048


    File Scan Data-->
    File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100




     



     

     

    There are three possible causes of this problem – One is the driver error that cooldude has already mentioned (which itself has nothing to do with backups), one is restoring form backups, and a third, which I suspect is more likely in this case, since the error codes are NOT typical of the first two causes, where the internal Certificates are missing from Windows.
     
    Try running the CheckSUR tool from here, http://support.microsoft.com/kb/947821
    and see if that helps – if not, put the complete log up on you SkyDrive, and put a link to it in your post to the update forum.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, November 21, 2011 7:31 AM
    Moderator
  • Hi, yes I had restored from an image as part of my troubleshooting scheme, but the problem began before the restoration.  I'll try the latest Intel drivers but curious why you say I'll need the 64 bit version.  I'm running 32 bit Windows.
    Thanks,
    Joe

     

    Have you recently restored the PC from a backup image?  The mismatched and tampered files indicate that the system was restored from a backup image.  We are not sure of the exact cause, but it appears sometimes to be solved by installing the latest set of Intel Rapid Storage drivers.
    try downloading them from here -
    - you’ll need the set for the x64 (64-bit) platform on Win7




    K5HMD
    Monday, November 21, 2011 8:52 PM
  • Hi Noel, thanks for your response.  I downloaded and ran the msu file for CheckSUR, but couldn't tell that it did anything.  Don't see any logfiles under the log directory.  What am I missing?
    Thanks,
    Joe

    There are three possible causes of this problem – One is the driver error that cooldude has already mentioned (which itself has nothing to do with backups), one is restoring form backups, and a third, which I suspect is more likely in this case, since the error codes are NOT typical of the first two causes, where the internal Certificates are missing from Windows.
     
    and see if that helps – if not, put the complete log up on you SkyDrive, and put a link to it in your post to the update forum.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth


    K5HMD
    Monday, November 21, 2011 8:54 PM
  • "k5hmd" wrote in message news:a78e8040-b418-4c4f-83fc-0cdea7102e70...
    Hi Noel, thanks for your response.  I downloaded and ran the msu file for CheckSUR, but couldn't tell that it did anything.  Don't see any logfiles under the log directory.  What am I missing?
    Thanks,
    Joe
     
    There are three possible causes of this problem – One is the driver error that cooldude has already mentioned (which itself has nothing to do with backups), one is restoring form backups, and a third, which I suspect is more likely in this case, since the error codes are NOT typical of the first two causes, where the internal Certificates are missing from Windows.
     
    Try running the CheckSUR tool from here, hxxp://answers.microsoft.com/en-us/windows/forum/windows_7-windows_update
    and see if that helps – if not, put the complete log up on you SkyDrive, and put a link to it in your post to the update forum.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth


    K5HMD
     
    (cooldude just plagiarised my post – that’s why you got told to install the 64-bit version <g>)
     
    The log should be in the C:\Windows\Logs\CBS folder – if it’s not then there’s something badly amiss. (don’t confuse it with the Log folder – which is something else entirely)
    Hmm – how did that link get screwed? I thought I checked it?
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, November 21, 2011 9:11 PM
    Moderator
  • Well, it worked when I downloaded and ran it a second time.  The logs are short; copied and pasted below.
    CheckSUR.log
    =================================
    Checking System Update Readiness.
    Binary Version 6.1.7601.21645
    Package Version 13.0
    2011-11-21 15:22

    Checking Windows Servicing Packages

    Checking Package Manifests and Catalogs

    Checking Package Watchlist

    Checking Component Watchlist

    Checking Packages

    Checking Component Store

    Summary:
    Seconds executed: 176
     No errors detected
    -------------------------------------
    CheckSUR.persist.log
    =================================
    Checking System Update Readiness.
    Binary Version 6.1.7601.21645
    Package Version 13.0
    2011-11-21 15:22

    Checking Windows Servicing Packages

    Checking Package Manifests and Catalogs

    Checking Package Watchlist

    Checking Component Watchlist

    Checking Packages

    Checking Component Store

    Summary:
    Seconds executed: 176
     No errors detected


     
    The log should be in the C:\Windows\Logs\CBS folder – if it’s not then there’s something badly amiss. (don’t confuse it with the Log folder – which is something else entirely)
    Hmm – how did that link get screwed? I thought I checked it?
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth


    K5HMD
    Monday, November 21, 2011 9:37 PM
  • I'm not entirely surprised, in view of what you said about the restore from image.

     

    We've never yet been able to solve that issue in these forums - I can ony suggest that you go direct to WGA support for assistance (it should hopefully be free).

    WGA Support can be found here-

    North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4

    Outside North America:
    http://support.microsoft.com/contactus/?ws=support#tab0

    Please let us know if (and how) MS manage to repair the problem - it would be useful for future reference!

     


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Monday, November 21, 2011 10:35 PM
    Monday, November 21, 2011 10:09 PM
    Moderator
  • Noel, would it be possible to copy the "tampered" files from another PC running Windows 7 Pro?   Or could I do a fresh install to a different HD using the same computer, then copy the files?

     

    I'm not entirely surprised, in view of what you said about the restore from image.

     

    We've never yet been able to solve that issue in these forums - I can ony suggest that you go direct to WGA support for assistance (it should hopefully be free).

    WGA Support can be found here-

    North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4

    Outside North America:
    http://support.microsoft.com/contactus/?ws=support#tab0

    Please let us know if (and how) MS manage to repair the problem - it would be useful for future reference!

     


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth


    K5HMD
    Monday, November 21, 2011 10:29 PM
  • "k5hmd" wrote in message news:a78e8040-b418-4c4f-83fc-0cdea7102e70...
    Hi Noel, thanks for your response.  I downloaded and ran the msu file for CheckSUR, but couldn't tell that it did anything.  Don't see any logfiles under the log directory.  What am I missing?
    Thanks,
    Joe
     
    There are three possible causes of this problem – One is the driver error that cooldude has already mentioned (which itself has nothing to do with backups), one is restoring form backups, and a third, which I suspect is more likely in this case, since the error codes are NOT typical of the first two causes, where the internal Certificates are missing from Windows.
     
    Try running the CheckSUR tool from here, hxxp://answers.microsoft.com/en-us/windows/forum/windows_7-windows_update
    and see if that helps – if not, put the complete log up on you SkyDrive, and put a link to it in your post to the update forum.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth


    K5HMD
     
    (cooldude just plagiarised my post – that’s why you got told to install the 64-bit version <g>)
     
    The log should be in the C:\Windows\Logs\CBS folder – if it’s not then there’s something badly amiss. (don’t confuse it with the Log folder – which is something else entirely)
    Hmm – how did that link get screwed? I thought I checked it?
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Sorry about that.  I only said 64 bit because that is the version of windows 7 that is coming standard on new PC's.  I'm not used to seeing 32bit windows 7 installs.  I'm still trying to learn about the Activation and Validation sytem so I apologize if I gave the wrong information.  That was not my intention.  I would appreciate any help with learning about the activation and validation system.  Again I'm sorry for plagarizing your post Noel.  That was not my intention.
    Monday, November 21, 2011 11:28 PM
  • "cooldude8466" wrote in message news:ea0f2e43-f126-40ba-8e41-f5cd1f585fea...

    I would appreciate any help with learning about the activation and validation system.  Again I'm sorry for plagarizing your post Noel.  That was not my intention.
     
     
    Not a problem – but if you’re going to copy stuff, please attribute it.
    After the first hundred or so times, you can drop the attribution :)
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, November 22, 2011 7:14 AM
    Moderator
  • Noel, would it be possible to copy the "tampered" files from another PC running Windows 7 Pro?   Or could I do a fresh install to a different HD using the same computer, then copy the files?


    K5HMD

    In theory, yes - but the people who have tried this method so far have had no success. I suspect that this is because the problem is not with the files themselves, but with the permissions either on them or on other control files or registry entries.

    Your best bet is WGA Support.

     


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, November 22, 2011 7:43 AM
    Moderator