Getting this copy of windows is not genuine even though it is.

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  HealthStatus Bitmask Output:
  Tampered File: %systemroot%\system32\sppwinob.dll

  Please run a full CHKDSK and SFC scan....

  Click on Start > All Programs > Accessories

  Right-click on the Command Prompt entry

  Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

  At the Command prompt, type

  CHKDSK C: /R

  and hit the Enter key.

  You will be told that the drive is locked,

  and the CHKDSK will run at he next boot - hit the Y key, press Enter, and then reboot.

  The CHKDSK will take a few hours depending on the size of the drive, so be patient!

  After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) -

  then run the SFC.

  SFC -System File Checker - Instructions

  Click on Start > All Programs > Accessories

  Right-click on the Command Prompt entry

  Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

  At the Command prompt, type

  SFC /SCANNOW

  and hit the Enter key

  Wait for the scan to finish - make a note of any error messages - and then reboot.

  Copy the CBS.log file created (C:\Windows\Logs\CBS\CBS.log) to your desktop (you can't manipulate it directly) and then compress the copy and upload it to your OneDrive Public folder (http://onedrive.live.com ) and post a link to it so that I can take a look.

  Post a new MGADiag report with details of any error messages encountered.

  ---

  Noel Paton | Nil Carborundum Illegitemi

  CrashFixPC | The Three-toed Sloth

  No - I do not work for Microsoft, or any of its contractors.

  Wednesday, February 26, 2014 3:09 PM

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  Ok I did everything you asked.  Here is the link to the cbs.log and the output from the sfc:

  (I haven't been verified yet so I had to put a space between each of the letters in https below)

  h t t p s://onedrive.live.com/redir?resid=163FA68886307187!1077&authkey=!ACU4dDO2lUwnpoc&ithint=file%2c.zip

  Microsoft Windows [Version 6.1.7601]
  Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

  C:\Windows\system32>sfc /scannow

  Beginning system scan.  This process will take some time.

  Beginning verification phase of system scan.
  Verification 100% complete.
  Windows Resource Protection found corrupt files but was unable to fix some of th
  em.
  Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example
  C:\Windows\Logs\CBS\CBS.log

  C:\Windows\system32>

  Thursday, February 27, 2014 3:27 AM
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  Here is the output of the second mgadiag run:

  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->

  Validation Code: 0x8004FE21
  Cached Online Validation Code: 0x0
  Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
  Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
  Windows Product ID: 00359-OEM-8992687-00095
  Windows Product ID Type: 2
  Windows License Type: OEM SLP
  Windows OS version: 6.1.7601.2.00010300.1.0.003
  ID: {242B0D9D-77CD-4ED2-AA1D-6123884A0271}(3)
  Is Admin: Yes
  TestCab: 0x0
  LegitcheckControl ActiveX: N/A, hr = 0x80070002
  Signed By: N/A, hr = 0x80070002
  Product Name: Windows 7 Home Premium
  Architecture: 0x00000009
  Build lab: 7601.win7sp1_gdr.130828-1532
  TTS Error:
  Validation Diagnostic:
  Resolution Status: N/A

  Vista WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002

  Windows XP Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002

  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  OGAExec.exe Signed By: N/A, hr = 0x80070002
  OGAAddin.dll Signed By: N/A, hr = 0x80070002

  OGA Data-->
  Office Status: 109 N/A
  OGA Version: N/A, 0x80070002
  Signed By: N/A, hr = 0x80070002
  Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed

  File Scan Data-->
  File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x80092003

  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{242B0D9D-77CD-4ED2-AA1D-6123884A0271}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-446148594-394849036-3239708300</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron N5110</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A11</Version><SMBIOSVersion major="2" minor="6"/><Date>20120803000000.000000+000</Date></BIOS><HWID>130B3B07018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>WN09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

  Spsys.log Content: 0x80070002

  Licensing Data-->
  Software licensing service version: 6.1.7601.17514

  Name: Windows(R) 7, HomePremium edition
  Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
  Activation ID: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f
  Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
  Extended PID: 00359-00196-235-514099-02-1033-7601.0000-0552014
  Installation ID: 020945835454355085898295421174171163527575589611801312
  Processor Certificate URL: h t t p://go.microsoft.com/fwlink/?LinkID=88338
  Machine Certificate URL: h t t p://go.microsoft.com/fwlink/?LinkID=88339
  Use License URL: h t t p://go.microsoft.com/fwlink/?LinkID=88341
  Product Key Certificate URL: h t  tp://go.microsoft.com/fwlink/?LinkID=88340
  Partial Product Key: PKWCW
  License Status: Licensed
  Remaining Windows rearm count: 2
  Trusted time: 2/26/2014 10:37:16 PM

  Windows Activation Technologies-->
  HrOffline: 0x8004FE21
  HrOnline: N/A
  HealthStatus: 0x0000000000000080
  Event Time Stamp: 2:25:2014 06:58
  ActiveX: Registered, Version: 7.1.7600.16395
  Admin Service: Registered, Version: 7.1.7600.16395
  HealthStatus Bitmask Output:
  Tampered File: %systemroot%\system32\sppwinob.dll

  
  HWID Data-->
  HWID Hash Current: LgAAAAEAAQABAAEAAAABAAAAAwABAAEAonYYEp6+BobAuHR0vMRcqwyCOEsucw==

  OEM Activation 1.0 Data-->
  N/A

  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes
  Windows marker version: 0x20001
  OEMID and OEMTableID Consistent: yes
  BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC   DELL  WN09
    FACP   DELL  WN09
    HPET   DELL  WN09
    MCFG   DELL  WN09
    SSDT   TrmRef  PtidDevc
    SLIC   DELL    WN09  
    SSDT   TrmRef  PtidDevc
    SSDT   TrmRef  PtidDevc
    OSFR   DELL    M08   

  Thursday, February 27, 2014 3:39 AM
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  Here's the summary from the SFC log

  	Line 67048: 2014-02-26 21:40:12, Info                  CSI    0000037f [SR] Repairing 2 components
  	Line 67049: 2014-02-26 21:40:12, Info                  CSI    00000380 [SR] Beginning Verify and Repair transaction
  	Line 67052: 2014-02-26 21:40:12, Info                  CSI    00000382 [SR] Cannot repair member file [l:40{20}]"accessibilitycpl.dll" of Microsoft-Windows-accessibilitycpl, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
  	Line 67055: 2014-02-26 21:40:12, Info                  CSI    00000384 [SR] Cannot repair member file [l:24{12}]"sppwinob.dll" of Microsoft-Windows-Security-SPP-Plugin-Windows, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
  

  
  

  I'll post a fix protocol a bit later

  ---

  Noel Paton | Nil Carborundum Illegitemi

  CrashFixPC | The Three-toed Sloth

  No - I do not work for Microsoft, or any of its contractors.

  Thursday, February 27, 2014 7:45 AM

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  I've uploaded a file - jtkaa.zip - to my OneDrive at Noel's OneDrive

  Please download and save it.

  Right-click on the saved file and select Extract all...

  Change the target to C:\ and click on Extract

  Close all windows (it would be a good idea to print these instructions!)

  Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'

  Pick that

  You'll have to log in with your username and password.

  Pick the option to use a Command Prompt

  At the prompt type

  DIR C:\jtkaa

  hit the enter key - if you get a 'Not Found' error try

  DIR D:\jtkaa

  or

  DIR E:\jtkaa

  The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...

  XCOPY <drive>:\jtkaa  <drive>:\windows\winsxs /y /i /s /v /h

  (e.g. XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )

  run the command (it should take almost no time) and when the prompt returns, type

  EXIT

  and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

  Now run SFC /SCANNOW in an Elevated Command Prompt

  then reboot and upload the new CBS.log file to your OneDrive, and post a new link

  ---

  Noel Paton | Nil Carborundum Illegitemi

  CrashFixPC | The Three-toed Sloth

  No - I do not work for Microsoft, or any of its contractors.

  • Proposed as answer by Noel D PatonModerator Thursday, March 6, 2014 3:21 PM
  • Marked as answer by Noel D PatonModerator Saturday, March 15, 2014 9:57 PM

  Thursday, February 27, 2014 7:50 AM

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  Looks like that fixed it from the sfc output.  Thanks for your help:

  Microsoft Windows [Version 6.1.7601]
  Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

  C:\Windows\system32>sfc /scannow

  Beginning system scan.  This process will take some time.

  Beginning verification phase of system scan.
  Verification 100% complete.

  Windows Resource Protection did not find any integrity violations.

  C:\Windows\system32>

  Friday, February 28, 2014 12:12 AM
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  So far, so good - now please post the new MGADiag report so we can see the effect

  ---

  Noel Paton | Nil Carborundum Illegitemi

  CrashFixPC | The Three-toed Sloth

  No - I do not work for Microsoft, or any of its contractors.

  Friday, February 28, 2014 7:51 AM

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