How do I check how many CAL's I have or my registration status for CRM 2013? RRS feed

  • Question

  • I just took over doing IT for a company where the IT manager is on leave for a year.  They use Dynamics CRM 2013 and have it installed on servers in their office on prem.  I'm trying to figure out how to validate the licencing and to see how many user licences their system has and how many we are using of what's available so we can add new users.  Can't seem to figure this out from searching online.

    When I go to Deployment Manager and click Properties and go to Licence, it says Administrative Users: 0, Professional CALs Required: 15, Basic CALs Required: 0, Essential CALs Required: 0, Server Licences Required: 1.

    I feel like this is obvious but where does it show how many CALs I actually have as it's just saying number required?  I know it's Server edition we have and not Workgroup since all 15 people work, but there must be somewhere that I can actually go in and see?  Thanks!

    Saturday, March 29, 2014 9:43 PM

All replies

  • Hi Lee

    This is where you should see it, If its not listed correctly you might have to get in contact with your Microsoft Partner or maybe speak to your purchasing department for the original sales agreement


    Sunday, March 30, 2014 10:28 AM
  • In your case, you would need to pay for 1 server and 15 professional CAL's.

    The summerization is valid...

    Rune Daub Senior Consultant - Dynateam CRM http://www.dynateam.dk

    Monday, March 31, 2014 10:35 AM
  • Thanks all, called Microsoft, they said we have licences for 1 server and 25 CALs and that it is being reported wrong in the system so they issued a new product key and it's working now.  Thanks for the assistance!
    Monday, March 31, 2014 12:31 PM
  • Just another question with this for future reference.  While I was waiting to hear back from Microsoft, I created a bunch of extra users, like 15 or so so that there were 30 active users.  Microsoft said we paid for 25 users, but when I brought it up to 30 they all worked fine.  This is more just for my own knowledge, but at what point would those extra 5 users get disabled or stop working?  I just want to make sure something isn't wrong here, as I'm just confused how if we bought 25 licences when we purchased, and then entered the product key provided when we installed CRM, why doesn't it halt me when I try to add user number 26?
    Thursday, April 3, 2014 10:03 PM
  • This is counted from your Total Users (enable-only)
    Saturday, May 10, 2014 7:35 PM