Sign in
Microsoft.com
 
Microsoft
 
 
 

locked
WGA Cryptographic Errors Detected RRS feed

 > 

  • Question

  • Question
    Sign in to vote
    0
    Sign in to vote
    Get reports of non genuine Windows.. My copy of XP pro is legit, and my Cryptographic service has started and is set to automatic. But still I get the same problem with WGA. Resolve problem also fails with a report of problems occourring while attempting to fix the cryptographic errors using the Diag tool..
    A little help needed please.

    Diagnostic Report (1.5.0555.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Cryptographic Errors Detected
    Windows Product Key: *****-*****-48J67-Q3PQB-2WXTG
    Windows Product Key Hash: EKg5ukWbT2IEEg1/TeJ2lScAJoo=
    Windows Product ID: 55274-OEM-2213947-98354
    Windows Product ID Type: 3
    Windows License Type: COA/System Builder
    Windows OS version: 5.1.2600.2.00010000.2.0.pro
    ID: fcf0808d-5c27-416a-9500-0b3b0b53508b
    Is Admin: Yes
    AutoDial: Yes
    Registry: 0x0
    WGA Version: Registered, 1.5.708.0
    Signed By: N/A, hr = 0x800b0100
    Validation Diagnostic:
    Resolution Status: Cryptographic Errors Detected

    System Scan Data-->
    Scan: Complete
    Cryptography: Complete

    Notifications Data-->
    Cached Result: 5
    File Exists: Yes
    Version: 1.5.554.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 109
    Office Diagnostics: B4D0AA8B-467-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: c:\windows\system32\ntoskrnl.exe
    File Mismatch: c:\windows\system32\kernel32.dll

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>fcf0808d-5c27-416a-9500-0b3b0b53508b</UGUID><Version>1.5.0555.0</Version><OS>5.1.2600.2.00010000.2.0.pro</OS><PKey>*****-*****-*****-*****-2WXTG</PKey><PID>55274-OEM-2213947-98354</PID><PIDType>3</PIDType><SID>S-1-5-21-839522115-484763869-1177238915</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1005.002</Version><SMBIOSVersion major="2" minor="3"/><Date>20050323000000.000000+000</Date></BIOS><HWID>54FE30770184EE63</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone></MachineData>      <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults>  

    Monday, October 16, 2006 6:48 PM

Answers

  • Question
    Sign in to vote
    0
    Sign in to vote

    Diggatm,

    I'm going to have to send you off to WGA support so you can get further help and this issue can be further researched.

    http://support.microsoft.com/oas/default.aspx?&c1=509&gprid=9860&

     

    When submitting the request please include the WGA Diag output from running this tool and using the “copy to clipboard” button in the tool and then pasting it into the incident submission.

    http://go.microsoft.com/fwlink/?linkid=52012

     

    Tuesday, October 17, 2006 4:51 PM
  • Question
    Sign in to vote
    0
    Sign in to vote

    Dig:

     

    Unfortunately, we do not support non-MS released "editions" of the XP here. This includes "XP Platinum" or "nLitend XP" - as they may have removed some functionality (as you pointed out) that we are not aware of.

     

    I do know that your error service lies directly in your kernel32.dll (looking at your file-mismatch scan data above) - as the error code "0x800b0100" is an error given from WindowsUpdate in failure to detect digital certificate signatures.

     

    I hope this helps,

    -phil

    Tuesday, October 17, 2006 4:53 PM

All replies

  • Question
    Sign in to vote
    0
    Sign in to vote

    Diggatm,

    Could you run the diagnostics tool once again please, or is this the diagnostics data from the 2nd run?

    Monday, October 16, 2006 7:06 PM
  • Question
    Sign in to vote
    0
    Sign in to vote
    That was probably the 3rd or 4th time i'd run it, but here it is again

    Diagnostic Report (1.5.0555.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Cryptographic Errors Detected
    Windows Product Key: *****-*****-48J67-Q3PQB-2WXTG
    Windows Product Key Hash: EKg5ukWbT2IEEg1/TeJ2lScAJoo=
    Windows Product ID: 55274-OEM-2213947-98354
    Windows Product ID Type: 3
    Windows License Type: COA/System Builder
    Windows OS version: 5.1.2600.2.00010000.2.0.pro
    ID: fcf0808d-5c27-416a-9500-0b3b0b53508b
    Is Admin: Yes
    AutoDial: Yes
    Registry: 0x0
    WGA Version: Registered, 1.5.708.0
    Signed By: N/A, hr = 0x800b0100
    Validation Diagnostic:
    Resolution Status: Cryptographic Errors Detected

    System Scan Data-->
    Scan: Complete
    Cryptography: Complete

    Notifications Data-->
    Cached Result: 5
    File Exists: Yes
    Version: 1.5.554.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 109
    Office Diagnostics: B4D0AA8B-467-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: c:\windows\system32\ntoskrnl.exe
    File Mismatch: c:\windows\system32\kernel32.dll

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>fcf0808d-5c27-416a-9500-0b3b0b53508b</UGUID><Version>1.5.0555.0</Version><OS>5.1.2600.2.00010000.2.0.pro</OS><PKey>*****-*****-*****-*****-2WXTG</PKey><PID>55274-OEM-2213947-98354</PID><PIDType>3</PIDType><SID>S-1-5-21-839522115-484763869-1177238915</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1005.002</Version><SMBIOSVersion major="2" minor="3"/><Date>20050323000000.000000+000</Date></BIOS><HWID>54FE30770184EE63</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone></MachineData>      <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults>  

    Monday, October 16, 2006 8:07 PM
  • Question
    Sign in to vote
    0
    Sign in to vote

    Derrick,

    I am having the same problems that Diggatm is experiencing.  I talked to MS support this am for 3+ hours with not results. They suggested I contact the OEM and ask for a new product key.  OEM said MS does not allow them to hand out product keys and said MS should be responsible for validating thier own software. One of the side effects that I am experiencing is that I am not able to update software from other venders. I suspect the Windows Installer will not work if XP is not validated.  I am on hold with MS now and will look for your response as well as update any new info I get.

    DK

    Monday, October 16, 2006 8:30 PM
  • Question
    Sign in to vote
    0
    Sign in to vote

    Derrick,

    Also,  I am also getting the following message after I try MGV. Notice that it is trying to validate Vista even though I have XP SP2.

    [0x80080101]

     

    Unknown error encountered during Windows validation. The validation service is unable to determine whether your copy of Windows Vista is genuine. Please validate again. If additional attempts result in validation errors you may want to try again later.

     

    Monday, October 16, 2006 8:38 PM
  • Question
    Sign in to vote
    0
    Sign in to vote

    Diggatm,

    well then lets try this manually,

     

    1.

    Click Start, and then click Run.

    2.

    In the Open box, type cmd, and then click OK.

    3.

    At the command prompt, type "regsvr32 softpub.dll", and then press ENTER.

    4.

    Click OK when you receive the message that DllRegisterServer in Softpub.dll succeeded.

    5.

    Repeat steps 1 through 4 for the following files: Wintrust.dll, Initpki.dll, Dssenh.dll, Rsaenh.dll, Gpkcsp.dll, Sccbase.dll, Slbcsp.dll, Mssip32.dll, and Cryptdlg.dll. Remember to put regsvr32 in front of al the dll's in mention. ("regsvr32 wintrust.dll")

    "regsvr32 wintrust.dll"

    "regsvr32 Initpki.dll"

    "regsvr32 Dssenh.dll"

    "regsvr32 Rsaenh.dll"

    "regsvr32 Gpkcsp.dll"

    "regsvr32 Sccbase.dll"

    "regsvr32 Slbcsp.dll"

    "regsvr32 Mssip32.dll"

    "regsvr32 Cryptdlg.dll"

    6.

    Type exit, and then press ENTER to quit Command Prompt.

     

    Monday, October 16, 2006 8:56 PM
  • Question
    Sign in to vote
    0
    Sign in to vote
    Thanks for the prompt reply but I'm affraid there's no change. All files succesfuly registerd.. Next?

    Diagnostic Report (1.5.0555.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Cryptographic Errors Detected
    Windows Product Key: *****-*****-48J67-Q3PQB-2WXTG
    Windows Product Key Hash: EKg5ukWbT2IEEg1/TeJ2lScAJoo=
    Windows Product ID: 55274-OEM-2213947-98354
    Windows Product ID Type: 3
    Windows License Type: COA/System Builder
    Windows OS version: 5.1.2600.2.00010000.2.0.pro
    ID: fcf0808d-5c27-416a-9500-0b3b0b53508b
    Is Admin: Yes
    AutoDial: Yes
    Registry: 0x0
    WGA Version: Registered, 1.5.708.0
    Signed By: N/A, hr = 0x800b0100
    Validation Diagnostic:
    Resolution Status: N/A

    System Scan Data-->
    Scan: Complete
    Cryptography: Complete

    Notifications Data-->
    Cached Result: 5
    File Exists: Yes
    Version: 1.5.554.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 109
    Office Diagnostics: B4D0AA8B-467-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: c:\windows\system32\ntoskrnl.exe
    File Mismatch: c:\windows\system32\kernel32.dll

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>fcf0808d-5c27-416a-9500-0b3b0b53508b</UGUID><Version>1.5.0555.0</Version><OS>5.1.2600.2.00010000.2.0.pro</OS><PKey>*****-*****-*****-*****-2WXTG</PKey><PID>55274-OEM-2213947-98354</PID><PIDType>3</PIDType><SID>S-1-5-21-839522115-484763869-1177238915</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1005.002</Version><SMBIOSVersion major="2" minor="3"/><Date>20050323000000.000000+000</Date></BIOS><HWID>54FE30770184EE63</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone></MachineData> <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults>

    after resolve
    Diagnostic Report (1.5.0555.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Cryptographic Errors Detected
    Windows Product Key: *****-*****-48J67-Q3PQB-2WXTG
    Windows Product Key Hash: EKg5ukWbT2IEEg1/TeJ2lScAJoo=
    Windows Product ID: 55274-OEM-2213947-98354
    Windows Product ID Type: 3
    Windows License Type: COA/System Builder
    Windows OS version: 5.1.2600.2.00010000.2.0.pro
    ID: fcf0808d-5c27-416a-9500-0b3b0b53508b
    Is Admin: Yes
    AutoDial: Yes
    Registry: 0x0
    WGA Version: Registered, 1.5.708.0
    Signed By: N/A, hr = 0x800b0100
    Validation Diagnostic:
    Resolution Status: Cryptographic Errors Detected

    System Scan Data-->
    Scan: Complete
    Cryptography: Complete

    Notifications Data-->
    Cached Result: 5
    File Exists: Yes
    Version: 1.5.554.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 109
    Office Diagnostics: B4D0AA8B-467-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: c:\windows\system32\ntoskrnl.exe
    File Mismatch: c:\windows\system32\kernel32.dll

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>fcf0808d-5c27-416a-9500-0b3b0b53508b</UGUID><Version>1.5.0555.0</Version><OS>5.1.2600.2.00010000.2.0.pro</OS><PKey>*****-*****-*****-*****-2WXTG</PKey><PID>55274-OEM-2213947-98354</PID><PIDType>3</PIDType><SID>S-1-5-21-839522115-484763869-1177238915</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1005.002</Version><SMBIOSVersion major="2" minor="3"/><Date>20050323000000.000000+000</Date></BIOS><HWID>54FE30770184EE63</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone></MachineData>      <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

    I probably should point out I'm using an nLitend XP. That is, stripped of several services and features of windows. So, could possibly be something I've removed. All the above files seem to be presant as they registerd, but is there any other part of windows, either service or file wise that's specificly needed???

    Cheers
    Monday, October 16, 2006 9:19 PM
  • Question
    Sign in to vote
    0
    Sign in to vote

    Diggatm,

    I'm going to have to send you off to WGA support so you can get further help and this issue can be further researched.

    http://support.microsoft.com/oas/default.aspx?&c1=509&gprid=9860&

     

    When submitting the request please include the WGA Diag output from running this tool and using the “copy to clipboard” button in the tool and then pasting it into the incident submission.

    http://go.microsoft.com/fwlink/?linkid=52012

     

    Tuesday, October 17, 2006 4:51 PM
  • Question
    Sign in to vote
    0
    Sign in to vote

    Dig:

     

    Unfortunately, we do not support non-MS released "editions" of the XP here. This includes "XP Platinum" or "nLitend XP" - as they may have removed some functionality (as you pointed out) that we are not aware of.

     

    I do know that your error service lies directly in your kernel32.dll (looking at your file-mismatch scan data above) - as the error code "0x800b0100" is an error given from WindowsUpdate in failure to detect digital certificate signatures.

     

    I hope this helps,

    -phil

    Tuesday, October 17, 2006 4:53 PM