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    I reformatted my harddrive recently, and looked to put my Office 2003 Professional back on, and I can't find my product key. I called the Microsoft support and they confirmed my disks are genuine MS products, but they could not offer me my code, or give me a new one because of a "volume licensing" issue. They directed me to another number to get this product key generated for me. Called there, and they said they can't offer me the product key because it's something that Microsoft doesn't sell anymore?

    Guy on the phone when I first called said I need to be at the computer, verify the disks, and pay $10 re-licensing fee (which im 100% OK with). I just don't want to go out and spend a hundred dollars or more on a product I already have sitting here on my desk.

    Any solutions to this problem?

    Monday, July 5, 2010 9:46 PM

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    Hello drew112685,

    The mgadiag report is showing that there is no Office installation on your HP computer.

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-230-1

    From your description it it evident that you have Voume Licensing discs.  However, if you do not have a Volume License for Office issued under a current and valid Volume Licensing Agreement, then you have no usage rights to the software contained on the discs.

    Look on the discs themselves---does it not have wording similar to "All use subject to Volume Licensing Agreement," "Illegal without separate license from Microsoft," and similar phrasing?

    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Tuesday, July 6, 2010 2:41 AM

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    I think you guys need this too:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-9TCCK-JPCBM-B2FQ8
    Windows Product Key Hash: B/IohRcCzV6LJrex8WpCdnxgTvg=
    Windows Product ID: 76487-OEM-2211906-00803
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.2.0.med
    ID: {BBC29323-C659-4DF6-8395-8457298C683F}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-230-1

    Browser Data-->
    Proxy settings: http=127.0.0.1:5577
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Allowed
    Download unsigned ActiveX controls: Allowed
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Allowed
    Allow scripting of Internet Explorer Webbrowser control: Allowed
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{BBC29323-C659-4DF6-8395-8457298C683F}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010100.2.0.med</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-B2FQ8</PKey><PID>76487-OEM-2211906-00803</PID><PIDType>2</PIDType><SID>S-1-5-21-2455743792-3331395904-383978506</SID><SYSTEM><Manufacturer>HP Pavilion 061</Manufacturer><Model>RC643AA-ABA m7667c</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version> 5.09</Version><SMBIOSVersion major="2" minor="4"/><Date>20070424000000.000000+000</Date><SLPBIOS>HP PAVILION</SLPBIOS></BIOS><HWID>BE42392F01841D7A</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Hewlett-Packard Company</name><model>HP Pavilion</model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1E0D3:Compaq Computer Corporation|1E0D3:Compaq Computer Corporation|1E0D3:Hewlett-Packard Company|1005F:Hewlett-Packard Company
    Marker string from OEMBIOS.DAT: HP PAVILION

    OEM Activation 2.0 Data-->
    N/A

    Monday, July 5, 2010 9:55 PM
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    Hello drew112685,

    The mgadiag report is showing that there is no Office installation on your HP computer.

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-230-1

    From your description it it evident that you have Voume Licensing discs.  However, if you do not have a Volume License for Office issued under a current and valid Volume Licensing Agreement, then you have no usage rights to the software contained on the discs.

    Look on the discs themselves---does it not have wording similar to "All use subject to Volume Licensing Agreement," "Illegal without separate license from Microsoft," and similar phrasing?

    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Tuesday, July 6, 2010 2:41 AM