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I had to reformat my drive and reinstall my XP and now it won't accept the Product ID RRS feed

  • Question

  • I have a machine with XP home edition on it and I had to reformat my drive and then reinstall XP on it.  However, it will not accept the Product Id on the COA that is attached to the machine.  I did the analysis and it is a proper COA but the setup will not accept the Product Id.  It comes up with a window that states "The Product Id you entered in not valid", which is strange as it is the one it was operating with before.
    Tuesday, March 16, 2010 9:39 PM

Answers

  • Hello Arthur,

      The only way I could troubleshoot the issue would be if I could see the Produt Key, but you DO Not want to post your Product Key on a public forum for everyone to see.

      So, I recommend opening a (no cost) support request at http://support.microsoft.com/gp/contactwga for  assistances with the issue.

    Thank you,
    Darin MS
    • Marked as answer by Darin Smith MS Wednesday, March 17, 2010 9:42 PM
    Wednesday, March 17, 2010 9:42 PM

All replies

  • Hello Arthur,

      The only way I could troubleshoot the issue would be if I could see the Produt Key, but you DO Not want to post your Product Key on a public forum for everyone to see.

      So, I recommend opening a (no cost) support request at http://support.microsoft.com/gp/contactwga for  assistances with the issue.

    Thank you,
    Darin MS
    • Marked as answer by Darin Smith MS Wednesday, March 17, 2010 9:42 PM
    Wednesday, March 17, 2010 9:42 PM
  • Hello Arthur Roberg,

    When Setup rejects a product key, it is usually because of a mismatch of the product key with the installation disc.  The error message you are getting is the error you would get with mismatched materials.

    In your case you have a computer with an XP Home Edition CoA.  The product key on an XP Home Edition CoA will work with the original manufacturer's installation discs (if this is a name brand computer) and it will work with a genuine Microsoft hologrammed systembuilder/OEM/small manufacturer installation disc for XP Home Edition.  Such discs have "For distribution with a new PC only" and "For product support, contact the manufacturer of your PC" engraved in the holographic label in the upper left quadrant.

    My guess is that you are trying to use either a full retail installation disc, an upgrade retail installation disc, or a bootleg Volume Licensing installation disc.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Wednesday, March 17, 2010 9:52 PM