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Pointer Problem RRS feed

  • Question

  • I have kind of an odd problem.  I have Windows 10 installed on a Toshiba laptop and up until two weeks ago, everything was working fine, then suddenly my mouse cursor disappeared from my screen.  The touchpad still works during the boot sequence from Toshiba, and if I use an external mouse everything works fine, but when the Windows portion of my screen opens, the cursor disappears.  I have tried reloading and updating the Toshiba drivers for Windows 10 and nothing changed.  I tried hard booting the system and nothing changed, I have done the diagnostics through Control Panel and nothing changed.  I know the touchpad still works because it works in the startup sequence, so that tells me it has to be a software/driver problem someplace in the Windows OS.  

    What am I missing here?  Is there some kind of programming switch that would shut out the touchpad?  The touchpad buttons still work, but it is like the software isn't recognizing the pad itself.

    Any suggestions would be appreciated.

    • Moved by Just KarlModerator Tuesday, March 22, 2016 2:21 PM Looking for the correct forum.
    Tuesday, March 22, 2016 2:43 AM

Answers

  • Hello,

    I'd ask in the Windows 10 forum on Microsoft Community.

    As the Microsoft Community is on a different platform, we cannot move the question for you.

    Once there, click on Participate near the top of the screen, and select 'Ask a Question' or 'Start a Discussion'

    Karl


    When you see answers and helpful posts, please click Vote As Helpful, Propose As Answer, and/or Mark As Answer.
    My Blog: Unlock PowerShell
    My Book: Windows PowerShell 2.0 Bible
    My E-mail: -join('6D73646E5F6B61726C406F75746C6F6F6B2E636F6D'-split'(?<=\G.{2})'|%{if($_){[char][int]"0x$_"}})

    Tuesday, March 22, 2016 2:21 PM
    Moderator

All replies

  • Hello,

    The TechNet Wiki Discussion Forum is a place for the TechNet Wiki Community to engage, question, organize, debate, help, influence and foster the TechNet Wiki content, platform and Community.

    Please note that this forum exists to discuss TechNet Wiki as a technology/application.

    As it's off-topic here, I am moving the question to the Where is the forum for... forum.

    Karl


    When you see answers and helpful posts, please click Vote As Helpful, Propose As Answer, and/or Mark As Answer.
    My Blog: Unlock PowerShell
    My Book: Windows PowerShell 2.0 Bible
    My E-mail: -join('6D73646E5F6B61726C406F75746C6F6F6B2E636F6D'-split'(?<=\G.{2})'|%{if($_){[char][int]"0x$_"}})

    Tuesday, March 22, 2016 2:20 PM
    Moderator
  • Hello,

    I'd ask in the Windows 10 forum on Microsoft Community.

    As the Microsoft Community is on a different platform, we cannot move the question for you.

    Once there, click on Participate near the top of the screen, and select 'Ask a Question' or 'Start a Discussion'

    Karl


    When you see answers and helpful posts, please click Vote As Helpful, Propose As Answer, and/or Mark As Answer.
    My Blog: Unlock PowerShell
    My Book: Windows PowerShell 2.0 Bible
    My E-mail: -join('6D73646E5F6B61726C406F75746C6F6F6B2E636F6D'-split'(?<=\G.{2})'|%{if($_){[char][int]"0x$_"}})

    Tuesday, March 22, 2016 2:21 PM
    Moderator
  • Thank you for the suggestion Kari, I will try to find that listing

    Tuesday, March 22, 2016 3:24 PM
  • You are welcome.

    Glad to help.

    Karl


    When you see answers and helpful posts, please click Vote As Helpful, Propose As Answer, and/or Mark As Answer.
    My Blog: Unlock PowerShell
    My Book: Windows PowerShell 2.0 Bible
    My E-mail: -join('6D73646E5F6B61726C406F75746C6F6F6B2E636F6D'-split'(?<=\G.{2})'|%{if($_){[char][int]"0x$_"}})

    Tuesday, March 29, 2016 10:13 PM
    Moderator
  • As it turned out, the solution was to roll back the driver to a previous version, then download the newest driver from the device manufacturer superseding the Windows 10 drivers.

    Thank you for your insight though.

    Wednesday, April 6, 2016 2:24 AM