Remove Vail Connector Issue RRS feed

  • Question

  • I've installed 2011, and successfully removed and reinstalled connectors on all but one computer, and am at a loss on what to do.

    It's an XP SP3 machine, and the uninstall hung trying to stop the WHS client backup service, and I had to manually kill the process.

    On reboot, the Vail dashboard launched again, even though it no longer existed in the add/remove programs.

    So after much googling/binging, I decided to manually blow away the files/services & registry entries, and now when I attempt to install from /connect, the wizard app throws an error (and I submit it to Microsoft), and the install just stops.

    What I need is (I believe) a complete manual uninstall. As there is NO entry in add/remove programs, I'm at a loss as to what to try next.





    David Lee | DigiVie Communications Inc.
    Sunday, April 10, 2011 7:12 PM