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Office 2010 HUP. Validation failed RRS feed

  • Question

  • I downloaded the 32 bit version of Office2010 Pro. THis is from my company's HUP deal with Microsoft. Installed on a desktop & a laptop (which is legal per the HUP terms). Programs weok well, and I even got an update today. However, when I try to validate it online, I get this error on BOTH computers

    Office Genuine Advantage

    Problem: No Office products eligible for validation were found on this computer. This may be due to one of the following:

    • The version of Office installed on this computer is earlier than Office XP.
    • There are currently no Office applications installed on this computer.
    • The version of Office you are using is hosted on another computer or a terminal server. Read more about this in the FAQ.

    Solution: Purchase genuine Microsoft Office with a new computer, or from a retailer or software reseller near you. Learn more about how you can buy Microsoft Office.  I ran the diagnostic tool and here is the report

     

    Thanks!

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{1C1F928C-04CC-402E-9C71-B18E654A12C1}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-P4K27</PKey><PID>00426-OEM-8992662-00400</PID><PIDType>2</PIDType><SID>S-1-5-21-3855550010-2664265337-907649078</SID><SYSTEM><Manufacturer>BIOSTAR Group</Manufacturer><Model>N61PB-M2S</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="5"/><Date>20090903000000.000000+000</Date></BIOS><HWID>8CB90600018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>QA09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

     

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    NVDAACPI
      FACP   DELL    NVDAACPI
      HPET   DELL    NVDAACPI
      MCFG   DELL    NVDAACPI
      SSDT   PTLTD   POWERNOW
      SLIC   DELL    QA09  

     

     


    Thanks! Shankar
    Monday, August 23, 2010 10:26 PM

Answers

  • Hello ShankarHokie,

    The Office Validation page and the mgadiag utility have not yet been updated to work with Office 2010.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    • Proposed as answer by mbkatt778 Tuesday, August 24, 2010 5:38 PM
    • Marked as answer by ShankarHokie Tuesday, August 24, 2010 10:04 PM
    Monday, August 23, 2010 11:31 PM

All replies

  • Hello ShankarHokie,

    The Office Validation page and the mgadiag utility have not yet been updated to work with Office 2010.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    • Proposed as answer by mbkatt778 Tuesday, August 24, 2010 5:38 PM
    • Marked as answer by ShankarHokie Tuesday, August 24, 2010 10:04 PM
    Monday, August 23, 2010 11:31 PM
  • I had exact same issue and I'm glad I was able to eventually find a post tha mentioned why this was happening...

    It would be nice if MS would post a quick blurb on the page (http://www.microsoft.com/genuine) to let customers know that the page does not yet work for Office 2010 products, so we won't just be left in the dark!

     

    Thanks so much for the info...  Do I need to wait another 4 months for the site to work with a product that has already been in Retail production for over 4 months?

    Tuesday, August 24, 2010 5:37 PM
  • http://social.microsoft.com/Forums/en/genuineoffice/thread/2a1aee4c-9b88-46d8-93ad-66997cf905b0

     

    This thread suggests that Office 2010 is self validating and does not use the validation page..


    Thanks! Shankar
    Tuesday, August 24, 2010 10:12 PM