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replacement cd for win xp RRS feed

  • Question

  •  

    i installed a new mother board and new processor combo and now have to reload my system. only one problem i have is my xp cd is scratched.... i have a valid key and just need a new disc.... is this possible to get?
    Tuesday, June 17, 2008 8:54 PM

Answers

  • Yamaharich1000,

     

    In order to receive the best support, we request all users to initially run the Genuine Diagnostics tool.  The tool will try and identify the individual issue you may be experiencing.  Also, please provide a brief synopsis describing the issue including any error messages or codes. These can be found in the lower left hand corner of most Genuine Advantage Web pages when an error is encountered.

     

    Please download and run the MS Genuine Diagnostic Tool utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum

     

    Lori MS

    Wednesday, June 18, 2008 10:27 PM
  • Hello Yamaharich,

     

    Unfortuantely there are two situations you are facing @ the moment. First the Windows XP Pro upgrade disc is not a full version. You are required to have a previous version of Windows such as Windows 98.  Software Upgrade packages will only upgrade a previous version. Please visit http://www.howtotell.com and verify if the Windows Professional Upgrade is Geniune verses Non-Genuine. If so then you are required to install whatever previous version of Windows O/S you have then install the upgrade disc. Have you considered upgrading the operating system to Vista? This would be a great opportunity for reviewing all the versions of Vista operating system and choose what will best fit your application. You can purchase an OEM copy. Please review the end user licensing agreement (EULA) for the OEM versions. OEM copies are cheaper because they are tied to the motherboard of the system. Example if you are upgrading the motherboard for enhancement purposes then it is required to purchase a new licensing i.e. new Vista. 

     

    Curious what type of computer do you have? Is it commercially built or a custom built system either by a local business or one which you designed :-). 

     

    Next did you follow the guidance Lori provided for having Microsoft to replace damaged/lost media? If you want to stick with Windows XP Professional then please follow her guidance. Next you will have to install the older version of Windows then upgrade it with the replaced media you get from Microsoft once you receive it.

     

     

    Hope this info provides more guidance.

     

    Stephen Holm

    Forum Volunteer

     

     

    Thursday, June 19, 2008 7:46 AM

All replies

  • Yamaharich1000,

     

    Please visit the website for the following:

     

    How to replace lost, broken, or missing Microsoft software or hardware

    http://support.microsoft.com/kb/326246

     

    Lori MS

    Tuesday, June 17, 2008 11:06 PM
  • I have followed the described process. my product is for a windows xp pro upgrade disc. I enter in the COA number as i have it in my hand and the systems says it is invalid.

     

    anything else i can do?

    Wednesday, June 18, 2008 12:33 AM
  • Yamaharich1000,

     

    In order to receive the best support, we request all users to initially run the Genuine Diagnostics tool.  The tool will try and identify the individual issue you may be experiencing.  Also, please provide a brief synopsis describing the issue including any error messages or codes. These can be found in the lower left hand corner of most Genuine Advantage Web pages when an error is encountered.

     

    Please download and run the MS Genuine Diagnostic Tool utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum

     

    Lori MS

    Wednesday, June 18, 2008 10:27 PM
  • Hello Yamaharich,

     

    Unfortuantely there are two situations you are facing @ the moment. First the Windows XP Pro upgrade disc is not a full version. You are required to have a previous version of Windows such as Windows 98.  Software Upgrade packages will only upgrade a previous version. Please visit http://www.howtotell.com and verify if the Windows Professional Upgrade is Geniune verses Non-Genuine. If so then you are required to install whatever previous version of Windows O/S you have then install the upgrade disc. Have you considered upgrading the operating system to Vista? This would be a great opportunity for reviewing all the versions of Vista operating system and choose what will best fit your application. You can purchase an OEM copy. Please review the end user licensing agreement (EULA) for the OEM versions. OEM copies are cheaper because they are tied to the motherboard of the system. Example if you are upgrading the motherboard for enhancement purposes then it is required to purchase a new licensing i.e. new Vista. 

     

    Curious what type of computer do you have? Is it commercially built or a custom built system either by a local business or one which you designed :-). 

     

    Next did you follow the guidance Lori provided for having Microsoft to replace damaged/lost media? If you want to stick with Windows XP Professional then please follow her guidance. Next you will have to install the older version of Windows then upgrade it with the replaced media you get from Microsoft once you receive it.

     

     

    Hope this info provides more guidance.

     

    Stephen Holm

    Forum Volunteer

     

     

    Thursday, June 19, 2008 7:46 AM
  • I would like to install language support for "complex script and right-to-left languages" as well as "East Asian languages", however I need my XP CD to do so and I believe it was "misplaced" during a recent move. Upon doing a search to see how I could replace my CD I found this site and have verified my operating systems authenticity with the link that Lori provided. What steps do I need to take to get a replacement CD?

     

    Thanks for your help,

    Gleomyr

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-PB7PG-VVPTM-YTKYJ
    Windows Product Key Hash: B/rQK9iCHhmBKqxmYePPKT411PE=
    Windows Product ID: 76477-OEM-2111907-00227
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010300.3.0.hom
    ID: {347DE1DD-FEF9-44BA-8C41-6B5106C342E0}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-543-80070002_025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{347DE1DD-FEF9-44BA-8C41-6B5106C342E0}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010300.3.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YTKYJ</PKey><PID>76477-OEM-2111907-00227</PID><PIDType>2</PIDType><SID>S-1-5-21-725345543-220523388-839522115</SID><SYSTEM><Manufacturer>alienware</Manufacturer><Model>alienware</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>ASUS A8N-SLI ACPI BIOS Revision 1014-001</Version><SMBIOSVersion major="2" minor="3"/><Date>20051027000000.000000+000</Date><SLPBIOS>alienware,alienware,alienware,alienware</SLPBIOS></BIOS><HWID>A3F03A4701844066</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Alienware Corp.</name><model>CustomPC</model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1007C:Alienware
    Marker string from OEMBIOS.DAT: alienware,alienware,alienware,alienware

    OEM Activation 2.0 Data-->
    N/A

    Wednesday, September 8, 2010 3:55 AM
  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-BHM62-DD8T9-GPM3M
    Windows Product Key Hash: dxYvy6xE1MWLz0XZEM0d3r9R12I=
    Windows Product ID: 76487-OEM-2256992-24828
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {8FEFFBE8-4E30-4638-AC8E-2D5FC19499B9}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    Windows XP Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Standard Edition 2003 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: K:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{8FEFFBE8-4E30-4638-AC8E-2D5FC19499B9}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-GPM3M</PKey><PID>76487-OEM-2256992-24828</PID><PIDType>3</PIDType><SID>S-1-5-21-606747145-299502267-682003330</SID><SYSTEM><Manufacturer>HP Pavilion 061</Manufacturer><Model>PX722AA-ABA M7167C</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version> 3.17</Version><SMBIOSVersion major="2" minor="4"/><Date>20060420000000.000000+000</Date></BIOS><HWID>E2E836FF0184E07C</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard Edition 2003</Name><Ver>11</Ver><Val>927778B7036F86C</Val><Hash>03fWBT8fPMr5E6B7OrLoISODmT4=</Hash><Pid>70141-054-6628373-56659</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1E0D3:Compaq Computer Corporation|1E0D3:Compaq Computer Corporation|1E0D3:Hewlett-Packard Company|1005F:Hewlett-Packard Company
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

     

    Wednesday, September 22, 2010 5:57 AM