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Validation fails with "....Technical difficulties ...." popup message RRS feed

  • Question

  •  Few years back a friend got a computer with XP professional on it, and an physical OEM key . Evertything worked fine until he connected to the internet few days ago, and start receiving Windows updates. It looks like one of the update checks the Window key installed on the system, and found that it was not valid. We validated the OEM key he received with the computer, and found that it did match what was intalled with windows on the computer.

    We check the OEM key with one of the microsoft utilities, and it seems to be OK, but when we try to validate the EOM Key we receive a popup window with the "......Technical difficulties.... contact microsoft".

    we took the following step trying to resolve the problem

    1. check the system with Microsoft Genuine Advantage - diagnostic site (there was a problem with activeX that was fixed)
    2. Completely remove Norton internet suite and rebooted
    3. Check for all the possible problems described on this page: http://www.pchell.com/support/windowsgenuineadvantage.shtml
    4. search the web for any body reporting a similar problem

    All to no avail. Please find below the result of the diagnostic report. Could you tell me what we should do next

    Thanks

    Diagnostic Report (1.7.0110.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid Product Key
    Validation Code: 8
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-3BPVW-TFB22-V8HXQ
    Windows Product Key Hash: te42yePet5hWXpNPbW5xX84ULQQ=
    Windows Product ID: 55669-645-7918334-23689
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: {995E3418-B8FB-4390-B3A8-978B4E2E7841}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.8.31.9
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 8
    File Exists: Yes
    Version: 1.8.31.9
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-171-1_FA827CE6-153-8007007e_FA827CE6-180-8007007e

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{995E3418-B8FB-4390-B3A8-978B4E2E7841}</UGUID><Version>1.7.0110.1</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-V8HXQ</PKey><PID>55669-645-7918334-23689</PID><PIDType>1</PIDType><SID>S-1-5-21-1844237615-1417001333-725345543</SID><SYSTEM><Manufacturer>PCCHIPS</Manufacturer><Model>P25G</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="3"/><Date>20050608000000.000000+000</Date></BIOS><HWID>4EBE34C70184226D</HWID><UserLCID>0409</UserLCID><SystemLCID>040D</SystemLCID><TimeZone>ùòåï øâéì éøåùìéí(GMT+02:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData>   <Software><Office><Result>114</Result><Products><Product GUID="{9011040D-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73940-640-0000106-57392</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1A4B7:Elitegroup Computer Systems Co Ltd
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A



    Wednesday, December 10, 2008 1:18 PM

Answers

All replies


  • Hello Pelico,

    Thank you for posting your Microsoft Genuine Advantage Diagnostic Tool information. We are sorry to hear about the situation you are currently experiencing. The diagnostic results help our team in determining the root cause of your issue. 

    The Product Key installed on this computer was not assigned by Microsoft. The Product Key is counterfeit and was most likely generated by a Product Key generator. The Product Key found on your computer has been detected on multiple computers. Product keys are only allowed to be used on one computer unless otherwise specified in the End User Licensing Agreement (EULA).   You will find numerous sites where this Product Key has been posted.  Use your favorite search engine and paste in the Product Key.     

    There are situations which can cause Windows XP to become non-genuine. Let me give one example.  Customers have taken in their systems for service along with all the software received when purchasing their system. The customer picks up the system and viola’ no problems whatsoever until they need to download an update. Suddenly their system is non-genuine. The customer's computer was not installed with their software but either a blocked Volume Licensing Key (VLK) or a Keygen’d Product Key. Also the software could work for several weeks, months, or even a year or more then suddenly become blocked. 

    This is why you may be seeing the "Software Counterfeiting" messages on your computer. You will need to uninstall before any further complications occur from being non-genuine.

    Under NO circumstances should someone try to download/distribute ISO images for software from a P2P file sharing site or use a second-hand burned copies of software. Research has shown that about half of the software copies available on P2P download sites are infected with root kits, spyware, Trojans, and other potentially harmful malware. One file in particular was very alarming.  This file was an administrator account giving the attacker full control over both your system and data.  I would be very concerned about your system integrity because Windows is non-genuine.

    As a customer there are several options available for you to get to a “Genuine” status. For details on the ways to get “Genuine”, see the web page that outlined your validation failure details. It will provide all of the possible steps which you can take. Here is the link:

    http://www.microsoft.com/genuine

    If this comes as a total surprise to you, please visit the retailer where you purchased the computer or operating system and let them know the operating system is a counterfeit copy.  Request they immediately reimburse you and/or provide a Genuine Copy.

    Windows Genuine Advantage (WGA) is here to help protect YOU, our valued customer. It is important for more people like you, who have become victims, to report piracy at the following link:

    http://www.microsoft.com/piracy/reporting/default.aspx

    Microsoft legal will follow up on all leads provided.  Submitting piracy reports will assist in stopping unscrupulous business practices.  You may be eligible for free software if you have high quality counterfeit discs. 

    Again, we are sorry to hear about your situation. Please be sure to backup or otherwise off-load any data from the hard disk because a clean installation/re-imaging will destroy all personal user data on the hard drive.

    Thank you for visiting the Windows Genuine Advantage (WGA) program forum.

    Antron-

    Wednesday, December 10, 2008 6:26 PM
  • Thanks for you timely reply. We understand that the key installed on the system was counterfeited (if we didn't Windows is telling it to us load and clear :-) ). We have now a key that we believe is valid, but trying to activate this key gave us the error message I mentioned in my original e-mail. We don't see a problem in buying a new Windows XP Pro kit, but we would like to avoid re-installing the XP Pro software We will like to just enter the new key and be done. Do I understand from your answer that we don't have any other choice, than re-installing everything from scratch. Please confirm since it's not something we are looking forward to do.

    Thanks.
    Wednesday, December 10, 2008 6:55 PM
  • Pelico,

    See link for Windows Product key Update Tool Instructions. You should be able to update your valid PK with out a
    re-install.

    http://www.microsoft.com/genuine/selfhelp/XPPkuinst.aspx?displaylang=en&sGuid=6a5cc546-38ef-497a-9cbe-eb6e37025dc7

    Antron-
    • Marked as answer by Antron Wednesday, December 10, 2008 9:56 PM
    • Unmarked as answer by pelico Thursday, December 11, 2008 5:05 AM
    Wednesday, December 10, 2008 9:29 PM
  • This what I have been using for the past three days to change the key, and activate it, and that when I receive the " ... Technical difficulties... contact Microsoft" Popup Message. Now Technical difficulties doesn't say that this second key is invalid, It says that there some kind of setup on the computer that is preventing it to complete.

    Again we can go out, and buy another key from Microsoft, and still get the same technical difficulties. What then????

    Before going ahead and investing the money, we went to make sure that we are going to be in the same position, after we try we a third key. Support at Microsoft has not been really helpful so far. Any chance you can point me to somebody who can really help.

    Thanks
    Thursday, December 11, 2008 5:04 AM
  • Pelico, 

    Where was your 2nd PK purchased?  What is the exact error message word for word?

    If you are unable to update a PK because of  unknown technical difficulties, would mean a re-install 

    I suggest posting your question to the “Discussions in Windows XP General” or the “Discussions in Windows XP Newsgroups” here:

    http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?dg=microsoft.public.windowsxp.general&lang=en&cr=US

    http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx

    If you should have other non-WGA questions please visit our communities/articles/support webpage for helpful information: 

    http://www.microsoft.com/atwork/support.mspx

    Thank you for visiting the WGA program forum.




    Antron-
    • Marked as answer by Antron Tuesday, December 16, 2008 6:56 PM
    Thursday, December 11, 2008 6:30 PM
  •  

    After a bit of Live searching, I found out this is a key generated by a program, and is not issued by microsoft. If this was distributed with your computer, contact you PC's manufacturer.
    Find out whether your media and Certificate of Authenticity are genuine at this webpage: http://www.microsoft.com/resources/howtotell/default.aspx?displaylang=en

    If this media was illegally distibuted, like on eBay, or in a store, please contact the Microsoft anti-piracy hotline at: 1-800-RULEGIT

    If you can provide high-quality counterfeit media, then Microsoft will offer you a free replacement in return for the pirated media, for anti-piracy purposes. Please note proof of purchase is required. If you can provide high-quality genuine media, go here:
    http://www.microsoft.com/genuine/purchase/QualifyInfo.aspx?displaylang=en&PartnerID=2336788

    and, if you do not qualify, you can purchase a genuine copy of Windows from Microsoft here: http://www.microsoft.com/genuine/downloads/Validate.aspx?displaylang=en&PartnerID=2336788&sGuid=ce97193e-c054-4382-96e3-cb50c3458709&Page=ComponentCheck

    You should also try to re-enter the product key on your Certificate of Authenticity that came with the computer, unless it was a self-built one. Use the Product Key Update Tool found at: www.microsoft.com/genuine/selfhelp/pkuinstructions.aspx

    • Proposed as answer by motherboardlove Thursday, December 11, 2008 9:13 PM
    Thursday, December 11, 2008 9:12 PM
  • Hi,

    I know that the key installed on the computer is not genuine since Windows XP remains me every five minutes. When we received the computer besides the installed key we received a Key on an OEM Certificate of Authenticity. This is this second key that I am trying to install. I can't tell if it's a valid key. Microsoft provide a web site that check the key on the computer against the one in your hand. The site said that the key installed on the computer was a blocked volume key, and different from the one on the certificate. I also found another microsoft site that seems to think that the key is valid. but when I try to install it with keyupdatetool, I get a popup message that says: "Product Key could not be updated on your computer. This may be due to technical difficulties or network  connectivity issues"

    It's possible that the second key on the certificate is also not genuine, and If that's the case we will buy a key directly from Microsoft. Buy keyupdatetool says technical difficulties (not key not valid), and after checking
    the key on the certificate on microsoft web site, Microsoft seems to think that the OEM key is genuine.

    Is there anybody that support the keyupdatetool that can says what these technical difficulties can be. Note that I have already try to run keyupdate after I removed Norton, and rebooted. I also ran
    Microsoft Genuine Advantage - diagnostic site (there was a problem with activeX that was fixed) now everything is passed. I also don't have a problem with the Network.

    I just don't want to be out $150, and still have the same problem. I also don't want to have to re-install from scratch.

    Thanks.
    Sunday, December 14, 2008 11:19 AM
  • Pelico,

    The Product Key Updater utility will not work to update a Windows XP Pro installation with any type of Product Key other than for Windows XP Pro.  You have not mentioned what edition of XP is noted on the CoA, so if the CoA is for anything other than XP Pro, you will receive an error message about the PK being invalid for that system.

    The error message you are receiving may have to do with internet connectivity, and normally if the PK updater cannot properly connect, you will see an 0x80050004 error code.  That means there is something on the computer preventing the utility from properly connecting to Microsoft servers.  The utility has to work with the servers to validate about 6,000 separate files for validity before it will update the PK to the valid one you have on the CoA (assuming of course the PK on the CoA is fro XP Pro).

    Assuming the utility can connect with MS servers, it then has to deal with potentially tampered files and settings, and it cannot correct all of these under every set of circumstances.  If so, it will report that it cannot correct the situation and if that is the case, your only recourse is to backup and offload your data and then do a clean installation with the genuine systembuilder/OEM hologrammed CD that came with the CoA and the computer.

    BTW, the utility is showing that your installation of Office 2003 pro is nongenuine, done with a Blocked Volume Licensing Key.  Please uninstall this nongenuine copy of Office as soon as possible.

    The silver lining in this cloud is that if it becomes necessary, after a clean installation you wil be assured of having a malware free computer with a fresh fully updated squeaky clean installation of XP, which will run faster than the old installation did :-)

    Good Luck!
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Monday, December 15, 2008 4:44 PM