Need advise!!! RRS feed

  • Question

  • Hi Darin,


    Below is my Genuine status:


    Diagnostic Report (1.7.0012.0):
    WGA Data-->
    Validation Status: Invalid Product Key
    Detailed Status: N/A
    Windows Product Key: *****-*****-9MT6X-PGKC8-J4JTM
    Windows Product Key Hash: W9oNvBRsiyuwnnUS3Z41cRuAWcM=
    Windows Product ID: 76487-365-6725323-22510
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010100.2.0.med
    ID: b8821554-392e-4358-a62a-1e1baf1dde01
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered,
    Signed By: N/A, hr = 0x80096010
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: FCEE394C-409-80040154_025D1FF3-118-80040154
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 1
    File Exists: Yes
    WgaTray.exe Signed By: N/A, hr = 0x80096010
    WgaLogon.dll Signed By: N/A, hr = 0x80096010

    OGA Data-->
    Office Status: 102
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002_FCEE394C-409-80040154_025D1FF3-118-80040154

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>b8821554-392e-4358-a62a-1e1baf1dde01</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.2.0.med</OS><PKey>*****-*****-*****-*****-J4JTM</PKey><PID>76487-365-6725323-22510</PID><PIDType>5</PIDType><SID>S-1-5-21-2799228676-1133207683-3251371132</SID><SYSTEM/><BIOS/><HWID>19773C07018400EE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Toshiba</name><model>Satellite</model></SBID><OEM/></MachineData>   <Software><Office><Result>102</Result><Products><Product GUID="{91120409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard Edition 2003</Name><Ver>11</Ver><Val>BBCCB0D6FAA21E6</Val><Hash>VYm4RADMmlLbV/6K9Ino1wv0yVI=</Hash><Pid>70141-OEM-5624387-81936</Pid><PidType>13</PidType></Product></Products></Office></Software></GenuineResults> 


    1/ I just reinstall the Windows Xp by reparing option, not clean installation and I used not licensed Product key to install. So now I want to change my O.S to the licensed Product key on the bottom of my laptop.

    I also downloaded Keyupdatetool.exe to change the key, but when I run it, it says that "This application must be run on a supported version of Windows XP operating system" and stop.

    I am using Windows XP Media Center Edition SP2 now. Can you please tell me the problem? What should I do to change the Product key?

    2/ One more thing is that when I open Activate Windows dialog, it is standby - nothing happening for me to go further steps. Do you know this problem?


    Your help is really appreciated.


    Thank you.

    Wednesday, April 18, 2007 2:29 PM


  • Bao Ky,

    Right now your Toshiba computer has a "hacked and cracked" installation of XP Media Center Edition, and this installation was done with an Invalid Product Key.  MS most likely invalidated the key because it was generated by a non-MS Key Generator program, which seems to be the situation in your case.

    Furthermore, if you search the forum for the part of the Product Key reported by the mgadiag utility, 9MT6X-PGKC8-J4JTM, you will see that over a dozen other posters have also been victims of that particular Keygen key.

    Also, the report is showing that you have a "retail" installation (license type) of Media Center.

    Windows License Type: Retail                  Windows OS version: 5.1.2600.2.00010100.2.0.med

    The problem with that is there is no such thing as a Retail license for Media Center (IOW they are not offered for sale in retail packaging that you would find at a major electronics retailer).  Genuine copies would have shown up in the report as either "systembuilder/OEM" or "OEM SLP."  That is why I call it "hacked and cracked."

    The mgadiag utility is reporting that your computer is a Toshiba Satellite laptop computer.  The solution to your current problem is to use the Recovery Solution provided by Toshiba with the laptop to put the original shipping Windows XP Operating System back onto the computer.  Typically the Recovery solution is a hidden recovery partition on the hard disk drive, or a set of Recovery CDs/DVDs.  Typically, the Recovery solution erases all user data on the hard disk drive, so please be sure to backup and offload any valuable data before you run the Recovery.  You will want to review the documentation for your exact model of Satellite before you do the Recovery.

    The Product Key Updater utility is not designed to work with XP Media center Edition or Tablet Edition; it works only with XP Home and Pro.  That is why the Utility says, "This application must be run on a supported version of Windows XP operating system."



    Wednesday, April 18, 2007 2:51 PM