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Suddenly cannot get windows update for my Acer Aspire Windows 7 because it is not Genuine

Question
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I bought my Acer Aspire computer on 15 October 2010 and suddenly I cannot get windows update because of my version of windows 7 is not genuine. I wonder anyone can help me.
Thanks in advance.
Eric
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0x8004FE21
Cached Online Validation Code: N/A, hr = 0xc0000022
Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
Windows Product ID: 00359-OEM-8992687-00006
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {EBD39DC9-5ACD-4B71-A1E0-1F0976431A99}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.150202-1526
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{EBD39DC9-5ACD-4B71-A1E0-1F0976431A99}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-3231372482-922421164-2269698297</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire X3900</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P01-B0</Version><SMBIOSVersion major="2" minor="6"/><Date>20100120000000.000000+000</Date></BIOS><HWID>D13A3607018400FC</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070426' to display the error text.
Error: 0x80070426
Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x0001000000000000
Event Time Stamp: 3:29:2015 18:23
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered Service: sppsvc
HWID Data-->
HWID Hash Current: NAAAAAIAAQABAAEAAAAEAAAAAgABAAEAeqiOCXcWhLGQYmZkKjDcR1gbSYy/PbAmTAFcXQ==
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC ACRSYS APIC0850
FACP ACRSYS FACP0850
HPET ACRSYS OEMHPET
MCFG ACRSYS OEMMCFG
SLIC ACRSYS ACRPRDCT
OEMB ACRSYS OEMB0850
GSCI ACRSYS GMCHSCI
AWMI ACRSYS OEMB0850
SSDT DpgPmm CpuPm
- Edited by Eric T Lam Sunday, March 29, 2015 7:54 PM
Sunday, March 29, 2015 7:53 PM
Answers
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This is almost certainly caused by Norton!
ConfigFlags REG_DWORD 0x401
Open Regedit and navigate to the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR Key
Export it to a reg file for safety!
Right-click on the key name, and Select Permissions,
Click on Advanced, then the Owner tab
Make sure that Administrators is the owner, and put a tick in the 'Replace owner...' box at the bottom
Click OK once
add Administrators to the 'Groups or Usernames' list, and give them Full permissions
CLICK OK
Now move to the 0000 subkey
Double-click on the ConfigFlags entry
Change the data value to 400 (make sure that the radio-button is in 'Hexadecimal') and click OK
Exit Regedit, and reboot.
Post a new MGADiag report
Noel Paton | Nil Carborundum Illegitemi CrashFixPC | The Three-toed Sloth No - I do not work for Microsoft, or any of its contractors. - Proposed as answer by Noel D PatonModerator Sunday, April 12, 2015 9:49 AM
- Marked as answer by Noel D PatonModerator Saturday, April 18, 2015 10:07 AM
Sunday, April 5, 2015 8:10 AMModerator
All replies
-
Haven't seen one of these in a while! ;)
Cached Online Validation Code: N/A, hr = 0xc0000022
Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070426' to display the error text.
Error: 0x80070426Try this...
Open Windows Explorer
Navigate to the C:\Windows folder
Find the System32 sub-folder and right-click on it
select Properties
Clear the 'blob' from the 'Read-only (Only applies to files in folder)' box by clicking on it until it's plain white.
Click on Apply.
Make sure that the radio button for 'Apply changes to this folder, subfolders and files' is set, and click OK.
Accept the Administrator prompt. After a couple of seconds, you'll be told there is an error - click on the 'Ignore all' button.
Wait for it to finish - it could take a couple of minutes.
OK out, and exit Windows Explorer.
Reboot twice
Noel Paton | Nil Carborundum Illegitemi CrashFixPC | The Three-toed Sloth No - I do not work for Microsoft, or any of its contractors. - Proposed as answer by Noel D PatonModerator Friday, April 3, 2015 7:33 AM
Monday, March 30, 2015 5:36 PMModerator -
Thanks for your help Noel. I have tried the procedure you listed. Unfortunately, I still get the same error.Friday, April 3, 2015 7:07 PM
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(Have you EVER used Norton software on this machine?)
Please run the following commands, and post the results.reg query
REG QUERY HKLM\SYSTEM\CurrentControlSet\services\spldr /S
REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR /S
REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\Legacy_SLSVC
REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\Legacy_SPPSVC
They may show something
(NOTE - another possible cause is Read-only Windows folders)
Here are some instructions to make life easier :)
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
Noel Paton | Nil Carborundum Illegitemi CrashFixPC | The Three-toed Sloth No - I do not work for Microsoft, or any of its contractors. Saturday, April 4, 2015 7:27 AMModerator -
Once again many thanks for your help Noel. Yes, I am using and running Norton Internet Security. I have followed your instructions and here is the result
C:\Windows\system32>REG QUERY HKLM\SYSTEM\CurrentControlSet\services\spldr /S
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\spldr
DisplayName REG_SZ Security Processor Loader Driver
ErrorControl REG_DWORD 0x3
Start REG_DWORD 0x0
Type REG_DWORD 0x1
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\spldr\Enum
0 REG_SZ Root\LEGACY_SPLDR\0000
Count REG_DWORD 0x1
NextInstance REG_DWORD 0x1
C:\Windows\system32>REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR /S
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR
NextInstance REG_DWORD 0x1
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR\0000
Service REG_SZ spldr
Legacy REG_DWORD 0x1
ConfigFlags REG_DWORD 0x401
Class REG_SZ LegacyDriver
ClassGUID REG_SZ {8ECC055D-047F-11D1-A537-0000F8753ED1}
DeviceDesc REG_SZ Security Processor Loader Driver
Capabilities REG_DWORD 0x0
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR\0000\Control
C:\Windows\system32>REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\Legacy_SLSVC
ERROR: The system was unable to find the specified registry key or value.
C:\Windows\system32>REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\Legacy_SPPSVC
ERROR: The system was unable to find the specified registry key or value.Saturday, April 4, 2015 1:30 PM -
This is almost certainly caused by Norton!
ConfigFlags REG_DWORD 0x401
Open Regedit and navigate to the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR Key
Export it to a reg file for safety!
Right-click on the key name, and Select Permissions,
Click on Advanced, then the Owner tab
Make sure that Administrators is the owner, and put a tick in the 'Replace owner...' box at the bottom
Click OK once
add Administrators to the 'Groups or Usernames' list, and give them Full permissions
CLICK OK
Now move to the 0000 subkey
Double-click on the ConfigFlags entry
Change the data value to 400 (make sure that the radio-button is in 'Hexadecimal') and click OK
Exit Regedit, and reboot.
Post a new MGADiag report
Noel Paton | Nil Carborundum Illegitemi CrashFixPC | The Three-toed Sloth No - I do not work for Microsoft, or any of its contractors. - Proposed as answer by Noel D PatonModerator Sunday, April 12, 2015 9:49 AM
- Marked as answer by Noel D PatonModerator Saturday, April 18, 2015 10:07 AM
Sunday, April 5, 2015 8:10 AMModerator -
Many thanks for your help Neol.
Unfortunately, I cannot edit the ConfigFlags entry. I got the following error message "Cannot edit ConfigFlags: Error writing the value's new contents" in the Error Editing Value dialog box.
Thursday, April 30, 2015 7:06 PM -
That sounds like either
1) Your AV is getting in the way (what is it?)
or
2) There are permissions problems.
or
3) the existing entry is corrupt, and blocking modification.
Are you certain that you correctly set the Owner permissions for the key?
Noel Paton | Nil Carborundum Illegitemi CrashFixPC | The Three-toed Sloth No - I do not work for Microsoft, or any of its contractors. Thursday, April 30, 2015 8:52 PMModerator -
Thank Noel for taking time to help me with the problem.
I think so there are permissions problems.
May be I should reinstall windows 7 to see whether will resolve the issue.
Many thanks!
Tuesday, May 12, 2015 10:12 PM -
Try it this way...
Download the Norton Removal Tool from here https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?lg=english&ct=united+states&docid=20080710133834EN&product=home&version=1&pvid=f-home
Close all other programs, then run the tool. When it's complete, reboot the machine whether it asks for it or not.
After the reboot, open an Elevated Command Prompt, and run the following command
NETSH WINSOCK RESET
You'll be advised to reboot - do so.
then post another MGADiag report.
Noel Paton | Nil Carborundum Illegitemi CrashFixPC | The Three-toed Sloth No - I do not work for Microsoft, or any of its contractors. Wednesday, May 13, 2015 5:20 AMModerator