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False Positive Support RRS feed

  • Question

  • I am absolutely sure that I have a user that is experiencing a false positive WGA notification. Is there customer support to help clean up this problem that was introduced by the WGA application? I have run my the diagnostic that says the software is genuine but keep getting a notification that it is not. It is incredibly frustrating for me to even be spending time on this as I have many other real issues that need my attention. If I can certify that our OS is genuine with some customer support person can I then get an application that will remove the WGA application from our system?

    Thursday, November 16, 2006 8:28 PM

Answers

  • Bob, can you please repost your diagnostics report in the validation section. From your previous posts, everything looks fine (100% genuine) but i'm interested in seeing the current state of the machine.

     

    -phil

    Thursday, November 16, 2006 9:17 PM

All replies

  • Bob, can you please repost your diagnostics report in the validation section. From your previous posts, everything looks fine (100% genuine) but i'm interested in seeing the current state of the machine.

     

    -phil

    Thursday, November 16, 2006 9:17 PM
  • The WGA notifcification (a false positive result) occurs when a specific user on one of our computers is taken out of the local computers administrators group. When the user is part of the administrator group we have no problem, however when we remove the user from the administrator group the WGA notification reappears. We would like to be able to remove this user from the administrators group but do not want to keep seeing the WGA notification that the software is not genuine. I am really upset about how much effort this is taking on my part to deal with. We have a number of systems and I am concerned that we will be getting these problems with those systems also. How would you feel if you bought a car and took it to a dealer because there was a recall to fix problems and during the repairs they could not confirm that your car was bought from them so they changed things to annoy you like having the wipers run constantly and the horn to go off intermittedly. How is what you have done with the WGA program different? If a car company did this to you, you would get a new car from a different company wouldn't you. I used to think Microsoft's virtual monopoly of desktop OS was a good thing, I am no longer of that opinion.

    Diagnostic Report (1.5.0717.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Windows Product Key: *****-*****-T6DFB-Y934T-YD4YT
    Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU=
    Windows Product ID: 55274-OEM-2211906-00102
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: 6facea02-9b44-40be-bc33-dec5a42d34ac
    Is Admin: Yes
    AutoDial:
    Registry: 0x0
    WGA Version: Registered, 1.5.708.0
    Signed By: Microsoft
    Validation Diagnostic:
    Resolution Status: N/A

    System Scan Data-->
    Scan: Complete
    Cryptography: Complete

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.5.540.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100
    Office Diagnostics:

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: c:\windows\system32\oembios.bin
    File Mismatch: c:\windows\system32\oembios.dat
    File Mismatch: c:\windows\system32\oembios.sig

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>6facea02-9b44-40be-bc33-dec5a42d34ac</UGUID><Version>1.5.0717.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-YD4YT</PKey><PID>55274-OEM-2211906-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-1387153010-3970902901-109526024</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>OptiPlex GX270               </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A03</Version><SMBIOSVersion major="2" minor="3"/><Date>20031020000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>0F8E351701848053</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><SBID><stat>2</stat><msppid></msppid><name>Dell Computer Corporation</name><model>Dell OPTIPLEX GX270</model></SBID></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>1DC9E5694964D00</Val><Hash>vfYwqSdvB7IT2GzhaVDZgyhzdLA=</Hash><Pid>73931-640-0088005-57748</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Friday, November 17, 2006 10:14 PM