OneCare support with no associated Live ID? RRS feed

  • Question

  • My mother has a paid subscription to OneCare. OneCare is alerting her that her subscription will "renew" in what is now 9 days. My first question is what does "renew" mean? Does this mean they are going to charge her credit card again? We tried to go online to get more information about the status of her subscription, but her Live ID, which is also her hotmail account, appears to not be associated with her OneCare account. She has no idea what info she used when she signed up. I tried to use the support functions, but at some point it always asks to sign in with the associated Live ID. Somewhere along the line it told me that if I check the "about" section within onecare, it would show me what live id is associated with the account. Well, there is none, only the product id. What do we do now? Thanks. 

    Saturday, September 13, 2008 10:57 PM


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