Upgraded from Win 7 Pro to Ultimate - upgrade probably fake

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  MGA Diagnostic Report:

  To properly analyze and solve problems with Activation and Validation, we need to see a full copy of the diagnostic report produced by the MGADiag tool (download and save to desktop -http://go.microsoft.com/fwlink/?linkid=52012 )

  Once downloaded, run the tool.

  Click on the Continue button, after a short time, the Continue button will change to a Copy button.

  Click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your post.

  One Issue Per Thread:

  Most Activation and Validation issues look the same, on the surface, but can have many different causes and fixes. This is why we ask for a diagnostic report and this is also why we ask that you create your own thread for your issue (in other words, don't post your issue in another person's thread). 

  It just becomes too complicated to try to troubleshoot multiple different issues in the same thread.

  New to the Forums?

  Note that if you are new to these forums, you may find that you are unable to post due to a restriction on the inclusion of links and pictures.
  Simply delete the only lines that contain links -  this will allow the remainder of the report to upload (and those lines are not generally critical to the report anyhow)

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  Please do not read this sentence. Please ignore the previous sentence.

  Wednesday, June 3, 2015 5:51 PM
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  You can purchase genuine Windows 7 Ultimate licenses and then proceed to update the Windows 7 product key.

  (Please note that a Windows 7 Ultimate 32-bit product key also works with the 64-bit version)

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  Carey Frisch

  Wednesday, June 3, 2015 8:25 PM

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  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->
  
  Validation Code: 0
  Cached Online Validation Code: 0x0
  Windows Product Key: *****-*****-7P6G4-CHDQV-MVXY7
  Windows Product Key Hash: OozviqrO9AHCFeNKSSwb99Fi+XM=
  Windows Product ID: 00426-OEM-9403075-59235
  Windows Product ID Type: 8
  Windows License Type: COA SLP
  Windows OS version: 6.1.7601.2.00010100.1.0.001
  ID: {EFB201C1-2EEB-4821-9239-C5803E7A6CEE}(1)
  Is Admin: Yes
  TestCab: 0x0
  LegitcheckControl ActiveX: N/A, hr = 0x80070002
  Signed By: N/A, hr = 0x80070002
  Product Name: Windows 7 Ultimate
  Architecture: 0x00000009
  Build lab: 7601.win7sp1_gdr.150113-1808
  TTS Error: 
  Validation Diagnostic: 
  Resolution Status: N/A
  
  Vista WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  
  Windows XP Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002
  
  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  OGAExec.exe Signed By: N/A, hr = 0x80070002
  OGAAddin.dll Signed By: N/A, hr = 0x80070002
  
  OGA Data-->
  Office Status: 109 N/A
  OGA Version: N/A, 0x80070002
  Signed By: N/A, hr = 0x80070002
  Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
  
  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed
  
  File Scan Data-->
  
  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{EFB201C1-2EEB-4821-9239-C5803E7A6CEE}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-MVXY7</PKey><PID>00426-OEM-9403075-59235</PID><PIDType>8</PIDType><SID>S-1-5-21-2849307005-964051151-225063217</SID><SYSTEM><Manufacturer>GETAC           </Manufacturer><Model>F110</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies Ltd.</Manufacturer><Version>R3.01.070520</Version><SMBIOSVersion major="2" minor="7"/><Date>20140625000000.000000+000</Date></BIOS><HWID>22C10300018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>Getac_</OEMID><OEMTableID>GETACGTC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
  
  Spsys.log Content: 0x80070002
  
  Licensing Data-->
  Software licensing service version: 6.1.7601.17514
  
  Name: Windows(R) 7, Ultimate edition
  Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
  Activation ID: 022a1afb-b893-4190-92c3-8f69a49839fb
  Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
  Extended PID: 00426-00188-030-759235-02-1033-7601.0000-2732014
  Installation ID: 005892655744634072948945064965435264259296155126806423
  Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
  Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
  Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
  Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
  Partial Product Key: MVXY7
  License Status: Licensed
  Remaining Windows rearm count: 3
  Trusted time: 6/3/2015 9:51:50 AM
  
  Windows Activation Technologies-->
  HrOffline: 0x00000000
  HrOnline: 0x00000000
  HealthStatus: 0x0000000000000000
  Event Time Stamp: 5:28:2015 14:47
  ActiveX: Registered, Version: 7.1.7600.16395
  Admin Service: Registered, Version: 7.1.7600.16395
  HealthStatus Bitmask Output:
  
  
  HWID Data-->
  HWID Hash Current: LgAAAAAAAQABAAEAAAABAAAABAABAAEA6GG4KLwsHHWkOZxn4J4+PjCNDju6eg==
  
  OEM Activation 1.0 Data-->
  N/A
  
  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes
  Windows marker version: 0x20002
  OEMID and OEMTableID Consistent: yes
  BIOS Information: 
    ACPI Table Name OEMID Value OEMTableID Value
    APIC Getac_ GETACGTC
    FACP Getac_ GETACGTC
    HPET Getac_ GETACGTC
    MCFG Getac_ GETACGTC
    LPIT Getac_ GETACGTC
    SSDT Getac_ sensrhub
    SSDT Getac_ sensrhub
    SSDT Getac_ sensrhub
    SSDT Getac_ sensrhub
    UEFI Getac_ GETACGTC
    TCPA PTL CRESTLN
    SSDT Getac_ sensrhub
    MSDM Getac_ GETACGTC
    ASF! Getac_ GETACGTC
    BATB Getac_ GETACGTC
    FPDT Getac_ GETACGTC
    SLIC Getac_ GETACGTC
    UEFI Getac_ GETACGTC
    CSRT Getac_ GETACGTC
  
  

  Wednesday, June 3, 2015 9:26 PM
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  I should probably point out that this unit is actually a service unit (stock) and I don't know if it exhibits the validation behavior that my customer is seeing in the field.

  Wednesday, June 3, 2015 9:29 PM
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  $540 each?  Hmmm.  There has to be a better way than that.  I bought one copy to make sure it was valid; Microsoft validated the system, so I bought 300 copies more.  It does not seem reasonable to have to pay $162K for this.

  I did not know that the 32-bit key would work - thank you for that information.

  Wednesday, June 3, 2015 10:30 PM
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  I missed the 3-pack.  Still 54K is still rather a lot.

  Wednesday, June 3, 2015 10:37 PM
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  Unfortunately, cheaper retail upgrade versions of Windows 7 Ultimate are no longer being sold (please see End of Sales).  The Windows 7 Ultimate product key shown in your MGA report is indeed counterfeit.

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  Carey Frisch

  Thursday, June 4, 2015 4:00 AM

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  Since this appears to be a corporate situation, consider Volume Licensing  Enterprise edition.

  These machines appear to be Windows8 Pro, downgraded to win7Pro, than upgraded to Ultimate.

  Check out your current licensing provider and see what they say (it's got to be less than $540 a pop!)

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  Noel Paton | Nil Carborundum Illegitemi

  CrashFixPC | The Three-toed Sloth

  No - I do not work for Microsoft, or any of its contractors.

  • Proposed as answer by Ed Price - MSFTMicrosoft employee, Owner Thursday, September 15, 2016 7:11 AM
  • Marked as answer by Noel D PatonModerator Tuesday, September 27, 2016 8:15 AM

  Thursday, June 4, 2015 6:09 AM

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  Are there any other solutions to loading Arabic?  I don't need any other feature from Ultimate.

  Thursday, June 4, 2015 3:05 PM
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  Windows 7 language packs are only available for computers that are running Windows 7 Ultimate or Windows 7 Enterprise.  You may want to review this web page.

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  Carey Frisch

  Thursday, June 4, 2015 3:15 PM

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  Thanks for the suggestion.  I did that.  The Microsoft reseller partner quoted me $256.77/unit to upgrade to Win 8 Enterprise with downgrade rights.  So I have the choice of buying old boxed Win 7 32 bit ultimate, and hoping that they are genuine, and 32 bit licenses will work on a 64 bit install (as suggested by Carey Frisch) for $54K, or paying Microsoft through Synnex $77,031 to get "Enterprise with Software assurance pack" and "downgrading to Win 7 enterprise".

  While this is a corporate deal, we are a very small business so this hurts.

  Has anyone had any luck getting Microsoft to help in such circumstances?  We bought upgrades (for significant money) in good faith.  The upgrades were registered and validated by Microsoft at time of installation.  Is there a contact at the Fraud department on these boards?

  
  

  Thursday, June 4, 2015 3:45 PM
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  Please see: Report piracy by completing an online reporting form.

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  Carey Frisch

  • Proposed as answer by Ed Price - MSFTMicrosoft employee, Owner Thursday, September 15, 2016 7:11 AM
  • Marked as answer by Noel D PatonModerator Tuesday, September 27, 2016 8:15 AM

  Thursday, June 4, 2015 5:23 PM

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  I have to say that your description of the Volume License option confuses me - How many machines are we talking about here?

  Are ALL the machines originally licensed with either Win7 Pro, or Win8 Pro?

  I can't see how you can get $57K at $540 a pop - (which to me means around 105 licenses), and still get $77K for the same number of licenses through Volume Licensing.

  I would not class 100+ licenses as a 'very small business' under any circumstances that I can envisage - my current employer has 6 Windows Licenses, and I'm considering suggesting Volume Licensing (to Pro) to them as a way of keeping the network manageable for the next 5 years!

  There are limited circumstances under which MS will provide discounted licenses , and it's a question of whether you qualify, as to whether Carey's latest post could possibly apply.

  I suspect that your circumstances won't apply, which leaves you with the choices I've already outlined, but I would suggest that you go back to your supplier and demand a detailed accounting for the seemingly inflated costs!

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  Noel Paton | Nil Carborundum Illegitemi

  CrashFixPC | The Three-toed Sloth

  No - I do not work for Microsoft, or any of its contractors.

  • Proposed as answer by Ed Price - MSFTMicrosoft employee, Owner Thursday, September 15, 2016 7:11 AM
  • Marked as answer by Noel D PatonModerator Tuesday, September 27, 2016 8:15 AM

  Thursday, June 4, 2015 8:04 PM

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  Noel,

  It's a small business, that modifies and re-sells computers.  We sold about 300 units which were fully legal at the Win 7 Pro (or Win 8.1 Pro downgraded, technically) license level.  The customer needed to install arabic language pack.  We tried to buy Win 7 Ultimate upgrade from Microsoft, but they had discontinued it.  As the customers software doesn't run on Windows 8.1 we had to buy Pro to Ultimate upgrades - just to be allowed to change the language.  It appears some of the upgrades we purchased (for significant amounts of money) were not genuine.  

  Microsoft appears not to have any interest in supporting Windows 7 any more, so we are left in an awkward situation that would be incredibly easy to fix if Microsoft just let us buy Win 7 Pro to Ultimate upgrades.  Instead we have to purchase Win 8 Enterprise, and execute "downgrade rights" to Win 7 Enterprise, which is the only other version of Win 7 that will accept the arabic language pack.  All of this after the original upgrades that we purchased were installed, activated and validated by Microsoft.  

  You made the same mistake as I did with the math - $540 was for three licenses, not one.  But as they don't have any it's a moot point.

  MK

   

  Friday, June 5, 2015 9:18 PM