locked
Presence Unknown For Internal Users RRS feed

  • Question

  •  

    Hello;

     

    Somehow i am currently getting presence unknown status on my clients. When i checked the communicator log file from the clients I got the following error.

     

    <resource uri="sip:name @ contoso.com">

    <instance id="0" state="terminated" reason="quotaExceeded" statusCode="413" cid="name @contoso.com"/>

    </resource>

     

    this user presence information is shown as presence unknown on communicator clients.

     

    Where i can configure quota?

     

    Any Ideas?

     

    Thanks

    Thursday, October 30, 2008 6:48 PM

Answers

  • My guess is you're hitting the limit of maximum subscribers per user. This technet article describes how to control that..

    Managing Contacts, Presence, and Queries
    http://technet.microsoft.com/en-us/library/bb936654.aspx

    Let us know if one of those fixed it for you....

    Greetings,
    Tonino Bruno
    Thursday, October 30, 2008 8:06 PM
  •  

    Thanks for reply. Your guide helped me much. Thanks again.

     

    When a user adds another user to his or her contact list, the user subscribes to this contact's presence information. The maximum number of subscribers is the maximum number of people who can monitor a specific user's presence at a given time.

     

    To specify the maximum number of subscribers

     

    1. Start Live Communications Server administrative snap-in.
      • Click Start, point to All Programs, point to Administrative Tools, and then click Live Communications Server 2005.
    2. Expand Microsoft Office Live Communications Server 2005.
    3. Right-click the forest node, and then click Properties.
    4. On the User tab, enter the following settings:

      Note  Using the default settings is recommended.

      • In Maximum subscribers per user, enter the maximum subscribers permitted per user. This value can be a number between 1 and 3000. The default value is 200.

    When i increased my number to 300,problem solved.

     

    About getting details of who subscribed to presence unknown status user, we must use the snooper tool from resource kit.

     

    Regards

     

    Serhan

    Friday, October 31, 2008 2:46 PM

All replies

  • My guess is you're hitting the limit of maximum subscribers per user. This technet article describes how to control that..

    Managing Contacts, Presence, and Queries
    http://technet.microsoft.com/en-us/library/bb936654.aspx

    Let us know if one of those fixed it for you....

    Greetings,
    Tonino Bruno
    Thursday, October 30, 2008 8:06 PM
  •  

    Thanks for reply. Your guide helped me much. Thanks again.

     

    When a user adds another user to his or her contact list, the user subscribes to this contact's presence information. The maximum number of subscribers is the maximum number of people who can monitor a specific user's presence at a given time.

     

    To specify the maximum number of subscribers

     

    1. Start Live Communications Server administrative snap-in.
      • Click Start, point to All Programs, point to Administrative Tools, and then click Live Communications Server 2005.
    2. Expand Microsoft Office Live Communications Server 2005.
    3. Right-click the forest node, and then click Properties.
    4. On the User tab, enter the following settings:

      Note  Using the default settings is recommended.

      • In Maximum subscribers per user, enter the maximum subscribers permitted per user. This value can be a number between 1 and 3000. The default value is 200.

    When i increased my number to 300,problem solved.

     

    About getting details of who subscribed to presence unknown status user, we must use the snooper tool from resource kit.

     

    Regards

     

    Serhan

    Friday, October 31, 2008 2:46 PM