locked
another unauthorized change RRS feed

  • Question

  • here is my diag. tool results
    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50

    Cached Validation Code: N/A, hr = 0xc004d401
    Windows Product Key: *****-*****-XY9X3-JDXYP-6CJ97
    Windows Product Key Hash: xFQJU8srKsovk6p1Lk1yW93in4E=
    Windows Product ID: 89578-OEM-7332157-00211
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {DA647F41-559B-409C-BB45-63AB163B8050}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.090302-1506
    TTS Error: M:20090921202630921-
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6001.18000

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Plus 2007 - 100 Genuine
    2007 Microsoft Office system - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\secur32.dll[6.0.6001.18272]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{DA647F41-559B-409C-BB45-63AB163B8050}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-6CJ97</PKey><PID>89578-OEM-7332157-00211</PID><PIDType>2</PIDType><SID>S-1-5-21-2361770683-623748579-4263567234</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Extensa 5420</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>V1.14</Version><SMBIOSVersion major="2" minor="4"/><Date>20070817000000.000000+000</Date></BIOS><HWID>E5310500018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>5B2DAB08AADE712</Val><Hash>iR7mDFn43MsxWgUENhcDbQoTcbs=</Hash><Pid>89446-905-3831463-65259</Pid><PidType>1</PidType></Product><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 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

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1634, 5) (null): 0xC004D401

    HWID Data-->
    HWID Hash Current: OAAAAAAABAABAAEAAwABAAAAAwABAAEAJJSu0ubcJGu4kZCmZsrqDSgmeNDy9FAjPh4Ic6xWeKo=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   PTLTD     APIC 
      FACP   ATI     Herring
      HPET   PTLTD   HPETTBL
      MCFG   PTLTD     MCFG 
      SLIC   ACRSYS  ACRPRDCT
      SSDT   PTLTD   POWERNOW
      ASF!      DMA  AMDTBL 


    here is the catch this computer is almost 3 years old and this is the same vista program that came with it. never any troubles in the past. I tried the slui.exe 4 in safe mode but it comes up with restart in normal mode cannot register in safe mode. and no I do not have the original product code, it is on a sticker on the bottom of the lap top and I can not make out the number. windows will not even start in normal mode it takes me straight to the web page that says invalid licenses. with no access to my desk top.

    Tuesday, September 22, 2009 12:40 AM

Answers

  • Hello hoppy22

    The core of your issue centers on the line in your Diagnostic Report that reads:

    File Scan Data-->
    File Mismatch: C:\Windows\system32\secur32.dll[6.0.6001.18272]

     

    This means the file has been Tampered, Modified or has become Corrupt. Vista see this as an attack to bypass it's Licensing security.

    To resolve the issue, you need to either repair or replace the file with a known-good one (of the proper file version)

     

    First try repairing Windows using System Restore:

    1)    Reboot Vista into Safe Mode

    2)    Click the ‘Start’ button

    3)    In the Start Search field, type: System Restore and hit “Enter” keyboard key

    4)    Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.

    5)    Click the "Next" button.

    6)    Reboot back into Normal mode

    7)    Vista should no longer be in Reduced Functionality mode

     

    If that doesn't work, we'll try doing a System Scan. The scan will look for bad Vista files and will attempt to repair them, if possible.

    1)    Login to Vista in Normal Mode (not safe mode)

    2)    Launch an Internet Browser

    3)    Type: %windir%\system32\ in the browser's address field

    4)    Scroll down till you find the file cmd.exe

    5)    Right-click the file and select 'Run as Administrator'

    6)    In the CMD window, type: sfc /scannow

    7)    Reboot twice and see if that resolves the issue.

    If neither of these sets of steps resolves the issue, my only other suggestions would be either to contact Vista support at http://support.microsoft.com or reinstall Vista.

    Thank you,
    Darin MS

    • Marked as answer by Darin Smith MS Tuesday, September 22, 2009 8:30 PM
    Tuesday, September 22, 2009 8:30 PM