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Unknown Error when Checking if Genuine??? RRS feed

  • Question

  • After attempting to update my PC, it goes through the genuine check and it says it has encountered an unknown error.  I can't believe how onerous Microsoft has made this OS.

    It is pretty close to time to switch to a Mac.

     

    Sunday, June 18, 2006 5:34 PM

Answers

  • Mike,

    If you would like assistance, please follow the steps below:

    Step 1 is to download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, Copy to Clipboard, then paste the report into a response message in this thread.

    Step 2 is to look for and tell us about the Certificate of Authenticity (COA) affixed to the computer, if any.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  Click here:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Tuesday, June 20, 2006 2:37 AM

All replies

  • Mike,

    If you would like assistance, please follow the steps below:

    Step 1 is to download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, Copy to Clipboard, then paste the report into a response message in this thread.

    Step 2 is to look for and tell us about the Certificate of Authenticity (COA) affixed to the computer, if any.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  Click here:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Tuesday, June 20, 2006 2:37 AM
  • Diagnostic Report (1.5.0540.0):

    -----------------------------------------

    WGA Data-->

    Genuine Validation Status: Invalid Product Key

    Windows Product Key: *****-*****-X8W3X-QGMTP-7KDQB

    Windows Product Key Hash: 2IXrNPbjWKiBQPAAVUGjhcrRwZ8=

    Windows Product ID: 55274-640-7228727-23346

    Windows Product ID Type: 1

    Windows License Type: Volume

    Windows OS version: 5.1.2600.2.00010100.2.0.pro

    Download Center code: 7KLKDRD

    ID: a8cf314e-f4e2-4c63-a4a1-59b11902fd86

    Is Admin: Yes

    AutoDial: No

    Registry: 0x0

    WGA Version: Registered, 1.5.540.0

    Signature Type: Microsoft

    Validation Diagnostic:

     

    System Scan Data-->

    Scan: Complete

    Cryptography: Complete

     

    Notifications Data-->

    Cached Result: 8

    Cache refresh Interval: 15438 seconds

    Extended notification delay(non-genuine): N/A

    Extended notification delay(un-activated): N/A

    All disabled: N/A

    Reminder reduced: N/A

    File Exists: Yes

    Version: 1.5.540.0

    Signatue Type: Microsoft

     

    OGA Data-->

    Office Status: 109

    Office Diagnostics:

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)

    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>a8cf314e-f4e2-4c63-a4a1-59b11902fd86</UGUID><Version>1.5.0540.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-7KDQB</PKey><PID>55274-640-7228727-23346</PID><PIDType>1</PIDType><SID>S-1-5-21-1074265373-2489175482-1203827926</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>Dimension 2400               </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A05</Version><SMBIOSVersion major="2" minor="3"/><Date>20031202000000.000000+000</Date></BIOS><HWID>58EB3E4F01842042</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone></MachineData>            <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

     

    Windows XP Home

    Dell

     

    b.petitt@cox.net

    757-898-1679

     

    Wednesday, July 19, 2006 5:00 PM
  • Bill,

    Right now, your Dell Dimension 2400 computer has a Volume Licensing (VL) edition of XP Pro installed (Line 7), and that installation was done with an invalid Volume Licensing Key (VLK) (Line 2).  VLKs are invalidated by Microsoft at the report of the original keyholder for such reasons as the key was lost, stolen, compromised, or misused.  Also, MS may have invalidated the key if it was generated by a non-MS Key Generator program.

    As a rule, VL editions of XP should not be sold to individual consumers.  Businesses, schools and gov'ts normally use VL editions for flexibility in installing many computers.

    This is why you were seeing the "software counterfeiting" messages on your computer, because the current installation of XP is an unauthorized installation.

    Your Dell Dimension 2400 shipped from Dell with a licensed Windows XP Home edition operating system, as shown by the COA affixed to the computer.  If you would like to return to the genuine XP Home Operating System that shipped with your Dell, there is no MS-supported "shortcut" to revert to XP Home from an XP Pr installation---it has to be done the old-fashioned way.  You will have to do a clean installation of XP Home using the Operating System Reinstallation CD.  If your Dell was shipped after mid-July 2004, then it may have a recovery partition on the hard disk drive from which you can conduct a destructive reimaging of the hard disk, which has the advantage of being much faster than a disc-based reinstallation.  Hopefully whoever installed the nongenuine copy of XP Pro on the computer did not delete the recovery partition.  To find detailed instructions, go to http://support.dell.com and enter your Service tag # in Slot 1 and choose reinstallation guide in Slot 2.

    Please be sure to backup or otherwise offload any data from the hard disk since a clean installation or reimaging will destroy all personal user data on the disk.

    Wednesday, July 19, 2006 5:43 PM