Microsoft and Windows Update Not Functioning RRS feed

  • Question


    For some reason, Microsoft Update has stopped working for my system.


    I have a valid copy of my Windows XP Pro installed.  The OS passed the Genuine Advantage Validation Tool.  I was able to install all the initial updates, to include Service Pack 2.  I was also able to download and install updates for my Office 2003 Pro Suite, to include Service Pack 3.


    I have Windows Live OneCare 90-Day trial version installed on my computer.


    Before, when my OneCare performed a tune-up, it would search and install any updates as part of the procedure.  Now, it refers me to check for updates after the tune-up procedure has completed.


    When I initiate Microsoft Update, the green bar just scrolls continuously from left to right.  Normally, the scrolling would finish in under 5 minutes.  Now, it will continue to scroll until I stop it.  I once timed it at 20 minutes.


    If this is not the forum for this question, please tell me where I could find help and not just simply state that I am in the wrong place.


    Additionally, when installing the Windows XP Pro OS, I was not asked to register and activate my copy as was part of the installation process prior to this year.  I reinstalled my OS three times and was not asked to input my key or activate the product once I got to my desktop as before.

    Friday, February 8, 2008 7:59 PM


  • Hi H.E.A.T.


      For your issue regarding Windows Update, I would need to refer you to the Windows Update Solution Center at http://support.microsoft.com/ph/6527. If none of the solutions provided in that area, fix your issue, click the "Contact a Support Professional by Email, Online, or Phone." link (in the upper right hand corner) and create a (No Cost) Windows Update support request.


      As for your concerns regarding Product Activation, please create a new thread, download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue" click the Windows tab, click the "Copy" button, then paste the report into the new thread.



    Thank you,

    Darin Smith

    WGA Forum Manager

    Friday, February 8, 2008 8:59 PM