Windows Product Key Invalid? RRS feed

  • General discussion

  • I recently went onto the Mircrosoft Website to receive technical support and when it asked me to enter my Product ID. After I had entered it several times WITHOUT typos or mistakes, every single time it had told me it was incorrect. This is an activated version of Windows Vista Home Premium and this outcome is very irritating. 
    Wednesday, January 28, 2009 8:25 PM

All replies

  • Hello Matheav,



    In order to recieve the best support, we request all users initially download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue" click the Windows tab, click the "Copy" button, then paste the report into a response message in this thread.

    If you do not have access to the Start Button:

    1) Login to Vista and Click the option that brings up Internet Explorer.

    2) Type: http://go.microsoft.com/fwlink/?linkid=52012 into the browser address bar.

    3) A window will come up asking if you want to Run or Save, Select Run

    4) When the program runs, Click the Continue button, then click the Copy button.

    5) Return to this thread by Typing: http://forums.community.microsoft.com/en-US/genuinevista/thread/8a57a012-8f38-4430-a632-fffcdffcaf75 into the browser address bar.

    6) In a reply post, Paste the Diagnostic Report.


    Attention Forum All Users: Please Do Not post your issue in someone else's Thread...Create your own.
    Thursday, January 29, 2009 12:24 AM