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Complaint - Microsoft Mobile Care Center is unable to repair or replace the phone which is under warranty RRS feed

  • Question

  • My mobile phone "Microsoft Lumia 640XL Dual Sim" had been completely dead without any external physical damage.  The same is under warranty but Microsoft Mobile Care Center is saying that they are unable to repair the same and customer support team is also not able to give me a satisfactory answer. 

    I am a brand loyal customer of Microsoft phones and this time i am very disappointing with Microsoft.

    Kindly help me to repair or replace the phone device immediately.

    Wednesday, December 23, 2015 11:07 AM