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    Hi all,

    I've got this issue with phone number field, fax field..

    In account, contact, and lead, the phone number get formatted by itself

    usually we input with format like +xx xx xxxxxxxxx (just example)

    but after we save it, we get a bracket in there. so the phone number format became (xx) xx xxxxx

    is there anyway to prevent these bracket to show up?

    I've already checked the customizations, and there are no customization that format the phone number.

     

    Best regards,
    -- Pingkan --
    Tuesday, May 18, 2010 6:27 AM

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    I have this figured out already.

    Since most of our user uses an outlook client, it seems the format from Outlook got carried to CRM when they sync the data.

    Best regards,
    -- Pingkan --
    Thursday, August 26, 2010 8:34 AM

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    Hi, Pingkan.

    May be you have plugin which formats field?

    Truth is opened the prepared mind

    My blog (english)
    Мой блог (русскоязычный)
    Tuesday, May 18, 2010 6:35 AM
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    Hi Andriy,

    thank you for your prompt response.

    I've check the entities customization, and I just find a plugin for auto numbering in opportunity.

    Nothing related to phone number..

     

    Best regards,
    -- Pingkan --
    Tuesday, May 18, 2010 6:43 AM
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    check language and numbers formating
    Thanks for any help :) my blog is: http://www.waelk.com
    Tuesday, May 18, 2010 7:07 AM
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    Hi,

    You could check for the JavaScript specially for the onchange event as well.


    Regards,

    Nishant Rana

     

    http://nishantrana.wordpress.com
    Tuesday, May 18, 2010 7:33 AM
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    Hi all,

    I have check the language and number

    the setting is English (United state) and the number using 123,456,789.00

    While I also already check the onchange event, there is no javascript for formatting field.

    This is happen to some records, not all the records.

    Best regards,
    -- Pingkan --
    Tuesday, May 18, 2010 8:50 AM
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    While I also already check the onchange event, there is no javascript for formatting field.

    This is happen to some records, not all the records.

    There is no default code in CRM that formats the phone, fax, etc. field of the Contact, Account or Lead entity.  The fields are nvarchar by default.  Maybe you had some code at one point that updated some of the records or maybe someone ran some code against the installation, not sure.  If there is no enabled script in the field or form entity, then my best guess is something happened at some point to customize your application. 

    If the behavior is still occurring, you'll need to track down the customization.

    Regards, Donna

            Windows Live Blog

    Wednesday, May 26, 2010 6:21 PM
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    I have this figured out already.

    Since most of our user uses an outlook client, it seems the format from Outlook got carried to CRM when they sync the data.

    Best regards,
    -- Pingkan --
    Thursday, August 26, 2010 8:34 AM