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Dell Upgraded from Win7 Pro to Win7 Ultimate with online key suddenly deactivates. RRS feed

  • Question

  • No new changes in hardware, system suddenly became not genuine.

    System is a Dell, in warranty, barely a year old, shipped with Windows 7 and was upgraded to Ultimate with an online key.

    The system uses Bitlocker for security purposes, but I cannot call in to the support number to get this resolved, as it is not an option.

    Help.


    Systems Engineer MCSE 2003: Security


    • Edited by zorachus99 Wednesday, February 8, 2017 10:04 PM
    Wednesday, December 4, 2013 1:35 AM

Answers

  • MGA Diagnostic Report Required:

    To properly analyze and solve problems with Activation and Validation, we need to see a full copy of the diagnostic report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )

    Once downloaded, run the tool.
    Click on the Continue button, after a short time, the Continue button will change to a Copy button.
    Click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your post.

    Carey Frisch

    Wednesday, December 4, 2013 2:21 AM
    Moderator