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    Its the same error as everyone else. I can choose learn more online, or close which logs me off. Learn more online says my copy of vista business 32 bit isn't validated. So under the non-compatible programs list i've found TuneUp Utilities which i installed well over 45 days ago. This is all that i've found could be wrong. I built the computer about 1 3/4 years ago and installed a legit OEM Bussiness 32 bit. I would guess that TuneUp is the problem but i have no way of unistalling it, as i cant even access a start bar....

     EDIT: I've tried the daignostics program that im supposed to run and it wont copy any of the information. So: TTS Error M:20100418073508361- To copy everything else i have to run it as an administrator, which i am but i can't right click it and select run as administrator. Any help?

     

    Sunday, April 18, 2010 11:56 AM

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    When i run reliability monitor through the browser, the latest date i can access is Jan. 25th. I haven't yet tried safe mode, but i either have to uninstall TuneUp Utilities or a Vista update that isn't compatible with it i would expect to also work. Do you know what update this be, or how i can unistall TuneUp? I really want to avoid a reformat because i have no way of backing anything up due to my close to 0% functionality of vista. Help would really be appreciated.

    Oh and thanks for your quick response to my earlier post on the topic.

    Sunday, April 18, 2010 8:41 PM
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    So I unistalled TuneUp in safe mode and still i have the same problem. I might have to reformat the OS, but would prefer to not. Thanks for all your help so far microsoft! your customer support is a bigger joke than your products.
    Sunday, April 18, 2010 9:26 PM
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    download and run the following, click copy and past the results, it will help us diagnose the issue.

    http://go.microsoft.com/fwlink/?linkid=52012

    Tuesday, April 20, 2010 1:18 PM
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     EDIT: I've tried the daignostics program that im supposed to run and it wont copy any of the information. So: TTS Error M:20100418073508361- To copy everything else i have to run it as an administrator, which i am but i can't right click it and select run as administrator. Any help?


    No, the MGADiag tool does not need to be run as Admin. If the tool gives an error that some sort of files weren't created, do not worry, just click the "Copy" button (you will see no visual indication that the copy occured, but it has).  Then come back to this thread, hit the reply button and press the 'ctrl' and 'v' key (at the same time) and the report will be pasted into the thread (ctrl+v is the keyboard shortcut for Paste).

    If you still have problems posting a Diagnostic Report, please create a (no cost) support request at http://support.microsoft.com/gp/contactwga

    Thank you,

    Darin MS
    Tuesday, April 20, 2010 8:02 PM
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    No reply.

    Issue is assumned resolved.

    Darin MS
    Thursday, April 22, 2010 8:38 PM
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    I have this problem which is not caused by any of the software mentioned.  At the same time I also started getting an error from Windows BAckup application.  I have downloaded and run the diagnostic programe and below are the results.  The only thing I have changed recently is to remove Macafee security / virus program which came preinstalled as it slowed my email to a crawl and replaced it with VIPRE which runs perfectly well on my other Vista machine.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004d401
    Windows Product Key: *****-*****-WRM6D-3RPXT-2V7GR
    Windows Product Key Hash: 4LO/4hv3KjBdeK/bB8H9JqmXuLo=
    Windows Product ID: 89578-OEM-7332157-00078
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    ID: {036B198D-ED93-4F90-A33D-BDE30B047F7D}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.100218-0019
    TTS Error: K:20100423192903299-M:20100423172210532-
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{036B198D-ED93-4F90-A33D-BDE30B047F7D}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-2V7GR</PKey><PID>89578-OEM-7332157-00078</PID><PIDType>2</PIDType><SID>S-1-5-21-3572029209-214965145-2811069557</SID><SYSTEM><Manufacturer>FUJITSU SIEMENS</Manufacturer><Model>AMILO Pi 2515</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>1.01C</Version><SMBIOSVersion major="2" minor="4"/><Date>20070504000000.000000+000</Date></BIOS><HWID>A2323507018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>FSC   </OEMID><OEMTableID>PC      </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 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

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(291, 5) (null): 0xC004D401

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: NgAAAAEAAwABAAIAAQABAAAAAwABAAEAJJQmT37OYlgKsUaDcpIOj7Al8vQy2Iq4PtqsViqF

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   INTEL   CRESTLNE
      FACP   INTEL   CRESTLNE
      HPET   INTEL   CRESTLNE
      MCFG   INTEL   CRESTLNE
      TMOR   PTLTD          
      APIC   INTEL   CRESTLNE
      SLIC   FSC     PC     
      SSDT   SataRe  SataAhci
      SSDT   SataRe  SataAhci
      SSDT   SataRe  SataAhci
      SSDT   SataRe  SataAhci
      SSDT   SataRe  SataAhci

     

    Friday, April 23, 2010 6:57 PM