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Purchased Dell computer with Win 7 installed OEM; months later, "not genuine" RRS feed

  • Question

  • The problem is largely summarized in the title.  For better or worse, I followed instructions offered to others in this forum, and renamed the tokens.dat file. 

    After that, when I run slui.exe and enter the product key on the sticker on the top of my computer, after waiting a couple minutes, it comes back with this error: 0xC004F01F

    Please help! :)

    Regarding these diagnostics: note that the product key reported here does not reflect the product key that is on the sticker on my computer.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a8
    Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
    Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
    Windows Product ID: 00359-OEM-8992687-00095
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {68BFD737-CFBA-40C5-849A-0BE4E819810F}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{68BFD737-CFBA-40C5-849A-0BE4E819810F}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-82316707-2827061275-1120162313</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Vostro 230                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>1.2.0</Version><SMBIOSVersion major="2" minor="6"/><Date>20100707000000.000000+000</Date></BIOS><HWID>2EC83407018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>WN09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>6D619FB7FBBBD86</Val><Hash>GNu3R6gTp6Hk/kmuVwHV42aZvCk=</Hash><Pid>89388-707-1017955-65111</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.
    Error: 0xC004F012

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 9:23:2011 08:00
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LAAAAAEAAgABAAEAAAABAAAAAQABAAEAeqhK2/DpqnYga2ZNrhXuajJxRso=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    APIC0152
      FACP   DELL    FACP0152
      HPET   DELL    OEMHPET
      MCFG   DELL    OEMMCFG
      SLIC   DELL    WN09  
      OEMB   DELL    OEMB0152
      GSCI   DELL    GMCHSCI


     

    Saturday, December 24, 2011 11:51 PM

Answers

  • "WGA problems are no fun" wrote in message news:05570722-dbc0-4ed0-bf4f-38ebbab05b32...

    The problem is largely summarized in the title.  For better or worse, I followed instructions offered to others in this forum, and renamed the tokens.dat file.

    After that, when I run slui.exe and enter the product key on the sticker on the top of my computer, after waiting a couple minutes, it comes back with this error: 0xC004F01F

    Please help! :)

    Regarding these diagnostics: note that the product key reported here does not reflect the product key that is on the sticker on my computer.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a8
    Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
    Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
    Windows Product ID: 00359-OEM-8992687-00095
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine

    Other data-->
    SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Vostro 230                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>1.2.0</Version><SMBIOSVersion major="2" minor="6"/><Date>20100707000000.000000+000</Date></BIOS

     

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.
    Error: 0xC004F012

     


     

    The Key in use here is the OEM_SLP Key for a Dell installation of Win 7 Home Premium. The Key on the sticker is your own personal Key for use should the Dell one fail for any reason.
     
    Unfortunately, the error messages above mean two things.
    1) You probably have a non-genuine installation of  Office. The License type for this version can ONLY be sold to organisations for use on their own machines. Therefore if you acquired this License other than through your employer, it is a counterfeit.
     
    2) The installation of windows is corrupted – and in such a way that we have been unable to find a solution short of a reinstall of the OS.
    I would recommend that you go straight to WGA Support for assistance.
     
    WGA Support can be found here-

    North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4

    Outside North America:
    http://support.microsoft.com/contactus/?ws=support#tab0

    Please let us know if (and how) MS manage to repair the problem without a repair install of the OS - it would be useful for future reference!


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Tuesday, December 27, 2011 11:20 PM
    Sunday, December 25, 2011 10:28 AM
    Moderator