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I can't validate my copy of windows XP! RRS feed

  • Question

  • It's legit, and I have a number on the bottom of my laptop. I bought a used laptop, and tried to re-install Windows XP with an old Gateway disc. Is this the reason for the conflict? It won't accept the number, and I'm running out of time!

    Here's the MGA diagnostic log:

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Not Activated
    Validation Code: 1

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-HHYGX-RFB48-YKVRQ
    Windows Product Key Hash: n8AuA4ACm11N/rBJbOXlzX3oH7c=
    Windows Product ID: 55274-OEM-2211906-00105
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: {7C438927-38E6-4A30-9732-01877506C250}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1_025D1FF3-238-2_025D1FF3-258-3
    Resolution Status: Not Activated

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 1
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Enterprise 2007 - 108 Invalid VLK
    Microsoft Office Enterprise 2007 - 108 Invalid VLK
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-230-1_025D1FF3-238-2_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{7C438927-38E6-4A30-9732-01877506C250}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YKVRQ</PKey><PID>55274-OEM-2211906-00105</PID><PIDType>2</PIDType><SID>S-1-5-21-789336058-1275210071-725345543</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>Pavilion dv4000 (EP369UA#ABA)</Model></SYSTEM><BIOS><Manufacturer>Phoenix</Manufacturer><Version>F.16</Version><SMBIOSVersion major="2" minor="31"/><Date>20050727000000.000000+000</Date><SLPBIOS>Gateway,Gateway,Gateway,Gateway</SLPBIOS></BIOS><HWID>41763807018400D2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/></GANotification></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>B1632AB24FDFD86</Val><Hash>KoHynKM90wmS8lWVA1znCvlgpXk=</Hash><Pid>89388-707-0358973-65932</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="108"/><App Id="16" Version="12" Result="108"/><App Id="18" Version="12" Result="108"/><App Id="19" Version="12" Result="108"/><App Id="1A" Version="12" Result="108"/><App Id="1B" Version="12" Result="108"/><App Id="44" Version="12" Result="108"/><App Id="A1" Version="12" Result="108"/><App Id="BA" Version="12" Result="108"/></Applications></Office></Software></GenuineResults>  

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 0056:Compaq Computer Corporation|151E8:Compaq Computer Corporation|151E8:Compaq Computer Corporation|0056:Hewlett-Packard Company|8B0B:Semp Toshiba Informatica Ltda|8B0B:TOSHIBA CORPORATION
    Marker string from OEMBIOS.DAT: Gateway,Gateway,Gateway,Gateway

    OEM Activation 2.0 Data-->
    N/A

    Wednesday, November 18, 2009 6:09 AM

Answers

  • Hello Iron_Man_NY,

    If your purchased used HP Pavilion laptop has a Certificate of Authenticity (CoA) for Windows on it, then it is a virtual certainty that the laptop is still licensed to run the version and edition of Windows described on the CoA.

    The reason why you are not able to activate the current installation of Windows XP Pro on the laptop is because it was done with the Gateway discs, which are only valid on the Gateway computer that they came with.  You have to acquire the equivalent set of HP discs that came with the HP computer.  Please have a look on this page at the HP support site http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=228&lc=en&dlc=en&cc=us&lang=en&product=1821870 and scroll down to the "CD-ROM Order Page" part of the table, then follow the prompts to see if a recovery disc set is available for your computer.

    If no set is available, you can try a site such as www.restoredisks.com or equivalent, or you can install and activate Windows by using a genuine Microsoft hologrammed systembuilder/OEM/small manufacturer Windows disc (that exactly matches the version and edition of Windows on the CoA) to install Windows, using the product key on the CoA affixed to the computer, and then activating by telephone.  Note that Microsoft is not responsible for supplying the disc to you.

    Note that the report you posted is telling us that you have two installations of Office Enterprise 2007 on the computer, and that both installations were done with invalid volume licensing keys.  Please uninstall these nongenuine installations of Office from your computer as soon as possible.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Friday, November 20, 2009 11:31 PM
    Wednesday, November 18, 2009 7:45 PM

All replies

  • Hello Iron_Man_NY,

    If your purchased used HP Pavilion laptop has a Certificate of Authenticity (CoA) for Windows on it, then it is a virtual certainty that the laptop is still licensed to run the version and edition of Windows described on the CoA.

    The reason why you are not able to activate the current installation of Windows XP Pro on the laptop is because it was done with the Gateway discs, which are only valid on the Gateway computer that they came with.  You have to acquire the equivalent set of HP discs that came with the HP computer.  Please have a look on this page at the HP support site http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=228&lc=en&dlc=en&cc=us&lang=en&product=1821870 and scroll down to the "CD-ROM Order Page" part of the table, then follow the prompts to see if a recovery disc set is available for your computer.

    If no set is available, you can try a site such as www.restoredisks.com or equivalent, or you can install and activate Windows by using a genuine Microsoft hologrammed systembuilder/OEM/small manufacturer Windows disc (that exactly matches the version and edition of Windows on the CoA) to install Windows, using the product key on the CoA affixed to the computer, and then activating by telephone.  Note that Microsoft is not responsible for supplying the disc to you.

    Note that the report you posted is telling us that you have two installations of Office Enterprise 2007 on the computer, and that both installations were done with invalid volume licensing keys.  Please uninstall these nongenuine installations of Office from your computer as soon as possible.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Friday, November 20, 2009 11:31 PM
    Wednesday, November 18, 2009 7:45 PM
  • OK. I found the disc from another laptop (Dell) and tried using it, but I still can't get the registration code to work.
    Here are the diagnostic results, but I guess I'll just have to buck up and get the HP disc. (Office is gone)

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Not Activated
    Validation Code: 1

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-T6DFB-Y934T-YD4YT
    Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU=
    Windows Product ID: 76487-OEM-2211906-00102
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {6A07A30C-6996-46D4-B683-A1B4598FF8EF}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1_025D1FF3-238-2_025D1FF3-258-3
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-230-1_025D1FF3-238-2_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{6A07A30C-6996-46D4-B683-A1B4598FF8EF}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YD4YT</PKey><PID>76487-OEM-2211906-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-507921405-616249376-1417001333</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>Pavilion dv4000 (EP369UA#ABA)</Model></SYSTEM><BIOS><Manufacturer>Phoenix</Manufacturer><Version>F.16</Version><SMBIOSVersion major="2" minor="31"/><Date>20050727000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>35753807018400D2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 0056:Compaq Computer Corporation|151E8:Compaq Computer Corporation|151E8:Compaq Computer Corporation|0056:Hewlett-Packard Company|8B0B:Semp Toshiba Informatica Ltda|8B0B:TOSHIBA CORPORATION
    Marker string from OEMBIOS.DAT: Dell System,Dell Computer,Dell System,Dell System

    OEM Activation 2.0 Data-->
    N/A

    Tuesday, November 24, 2009 2:01 AM
  • Hello Iron_Man_NY,

    The Dell disc does not work for the same reason that the Gateway disc did not work.

    I would be surprised if the HP discs cost more than about $20-25 incl shipping.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Tuesday, November 24, 2009 2:15 AM