Windows Not Genuine Message after updating about 65 updates to current, OEM Dell key RRS feed

  • Question

  • MS Product Key: *****-*****-*****-B9Y8Y-7DGHQ and is a Dell Refurbished product key.  text that follows is the data provided by the MSDiag.exe program to get help for this problem.  This is a computer I use on my job that I had to purchase to use and it is a very big issue that this is occurring after 2 years.  I'm not too happy with the help I've tried to get from Dell or Microsoft.  Does anyone know how to fix without further cost?  MSDiag text follows:                                       

    Diagnostic Report (1.9.0019.0):
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-Q6QF2-B9Y8Y-7DGHQ
    Windows Product Key Hash: aQsqOJeAxU66CEr12+y2BWGtCUY=
    Windows Product ID: 00371-OEM-9083177-11985
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {E48CAF47-2660-4EA5-A1CA-89CEB7418927}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.151230-0600
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{E48CAF47-2660-4EA5-A1CA-89CEB7418927}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7DGHQ</PKey><PID>00371-OEM-9083177-11985</PID><PIDType>3</PIDType><SID>S-1-5-21-2199903131-396967392-1731665425</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Latitude E6420</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A21</Version><SMBIOSVersion major="2" minor="6"/><Date>20131114000000.000000+000</Date></BIOS><HWID>F7893407018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>CBX3   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Activation ID: e120e868-3df2-464a-95a0-b52fa5ada4bf
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00180-831-711985-02-1033-7601.0000-1342015
    Installation ID: 007055051581479513740585508466606053395935842096267226
    Processor Certificate URL:  88338
    Machine Certificate URL: 88339
    Use License URL: 88341
    Product Key Certificate URL: 88340
    Partial Product Key: 7DGHQ
    License Status: Licensed
    Remaining Windows rearm count: 0
    Trusted time: 1/20/2016 11:02:28 AM

    Windows Activation Technologies-->
    HrOffline: 0x8004FE22
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000800
    Event Time Stamp: 1:20:2016 11:01
    WAT Activex: Registered
    WAT Admin Service: Registered

    HWID Data-->

    OEM Activation 1.0 Data-->

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    CBX3  
      FACP   DELL    CBX3  
      HPET   A M I    PCHHPET
      BOOT   DELL    CBX3   
      DMAR   INTEL   SNB
      SLIC   DELL    CBX3  


    Wednesday, January 20, 2016 5:42 PM


All replies

  • Try to validate the software by visiting the following Web site: http://windows.microsoft.com/en-US/windows/genuine

    Select Validate Now.  After validation is unsuccessful, follow the instructions to update your product key and validate again.

    Note: Please remove the product key from your post before someone notices it and steals it.  Then you'll have a real problem. Thank you!

    Carey Frisch

    Thursday, January 21, 2016 3:43 AM
  • Thanks for the help, but it didn't work.  It says it cannot validate that Windows is Genuine and the MGADiag.exe gave me the exact same results.  this is absolutely frustrating that they have caused this problem to so many.  is there anyway they is a blog space somewhere to get a grip on actually how many people are affected so that Dell and Microsoft could be sued in a class action to get remuneration for the time and money people are spending to fix a problem their software created.  I know the stuff is licensed software but that doesn't mean they can have the bully pulpit and force people to purchase new software to fix an issue their software caused.  If I did that to someone I wrote software for, I'd be sued and wouldn't get anymore business.
    Friday, January 22, 2016 5:12 AM
  • Microsoft Genuine Advantage Phone Support for Windows 7: 1-866-530-6364

    Carey Frisch

    Friday, January 22, 2016 9:41 AM