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Infected with a trojan that claimed it was Vista Antivirus. I have "quarantined" it according to McAfee, but none of my programmes including the internet work or are downloadable. Help. RRS feed

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    • Changed type JimR1Moderator Tuesday, April 27, 2010 4:19 AM
    • Moved by JimR1Moderator Tuesday, April 27, 2010 4:22 AM Off topic. Not an MSE question. (From:Microsoft Security Essentials: Scanning, Detecting, and Removing Threats)
    Tuesday, April 27, 2010 12:02 AM

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  • This forum is for the discussion of Microsoft Security Essentials antimalware. You can get help with malware removal by contacting McAfee support - http://home.mcafee.com/Root/Support.aspx?cid=70955 or here - https://consumersecuritysupport.microsoft.com/default.aspx?mkt=en-us&scrx=1

    Jim


    Microsoft MVP Consumer Security - Forum Moderator - Live One Care - Live Mesh - Microsoft Security Essentials
    Tuesday, April 27, 2010 4:21 AM
    Moderator
  • I'm not keen on paying money for help for my problem, and I cannot download or perform ANY scans because the computer doesn't recognise internet explorer and the trojan has stopped me from being able to download anything.
    Tuesday, April 27, 2010 3:33 PM
  • I'm not keen on paying money for help for my problem, and I cannot download or perform ANY scans because the computer doesn't recognise internet explorer and the trojan has stopped me from being able to download anything.

    Free support for virus removal from Microsoft - 

    If you are in North America, you can call 866-727-2338 for help with virus and spyware infections. See http://www.microsoft.com/protect/support/default.mspx for details. For international information, see your local subsidiary Support site.


    ~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~
    Tuesday, April 27, 2010 4:07 PM
    Moderator