Answered by:
Cannot install updates downloaded from Windows Update

Question
-
I did a system restore to a few months back which was right after i installed Windows. I did a Windows Update and it says i need the Windows Genuine Advantage, so it downloads it, but fails to install it. I downloaded the WAG Tool and here is what it says.
Diagnostic Report (1.5.0555.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Windows Product Key: *****-*****-(deleted rest of key, is it needed here?)
Windows Product Key Hash: Oia0RTlBltwoCbsfQN6kedSs+CQ=
Windows Product ID: 55274-640-1172296-23843
Windows Product ID Type: 1
Windows License Type: Volume
Windows OS version: 5.1.2600.2.00010100.1.0.pro
ID: {E10F2DDD-71ED-44EA-8A5C-4352467F6745}
Is Admin: Yes
AutoDial:
Registry: 0x0
WGA Version: Registered, 1.5.526.0
Signed By: Microsoft
Validation Diagnostic:
Resolution Status: N/ASystem Scan Data-->
Scan: Complete
Cryptography: CompleteNotifications Data-->
Cached Result: N/A
File Exists: No
Version: N/A
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Data-->
Office Status: 109
Office Diagnostics: B4D0AA8B-467-80070002Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
Default Browser: %ProgramFiles%\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control:
Active scripting:
Script ActiveX controls marked as safe for scripting:File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{E10F2DDD-71ED-44EA-8A5C-4352467F6745}</UGUID><Version>1.5.0555.0</Version><OS>5.1.2600.2.00010100.1.0.pro</OS><PKey>*****-*****-*****-*****-2CJF3</PKey><PID>55274-640-1172296-23843</PID><PIDType>1</PIDType><SID>S-1-5-21-1292428093-725345543-839522115</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>ASUS A8N-SLI Premium ACPI BIOS Revision 1009</Version><SMBIOSVersion major="2" minor="3"/><Date>20051021******.******+***</Date></BIOS><HWID>078833CF01844076</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone></MachineData> <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults>Please help!
Sunday, October 8, 2006 8:53 PM
Answers
-
Disbe:
You have an older version of WGA Validation and Notifications on your computer - thus Windows Update is not allowing bypass until you update.
You can install the latest WGA Notifications here:
http://go.microsoft.com/fwlink/?linkid=69498
THe latest WGA Validation tool is located here:
www.microsoft.com/genuine (Click Validate WIndows)
Then try Windows Update!
Good luck,
-phil
Monday, October 9, 2006 9:17 AM
All replies
-
Well, i used the diagnostic tool site at http://www.microsoft.com/genuine/diag/ and it changed the last option that it checks. Windows Update then downloaded 57 updates.... but again, would not install them. All it says is "Updates were unable to be successfully installed." Then it lists all 57 failed updates.Sunday, October 8, 2006 9:09 PM
-
Disbe:
You have an older version of WGA Validation and Notifications on your computer - thus Windows Update is not allowing bypass until you update.
You can install the latest WGA Notifications here:
http://go.microsoft.com/fwlink/?linkid=69498
THe latest WGA Validation tool is located here:
www.microsoft.com/genuine (Click Validate WIndows)
Then try Windows Update!
Good luck,
-phil
Monday, October 9, 2006 9:17 AM