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My computer says non-genuine windows RRS feed

  • Question

  • I purchased this computer in 10/2009.  I updated my windows from vista to 7 in 12/2009. I received the upgrade discs from HP.   Just in the past few months, I have begun to see a pop up window saying I don't have genuine windows.  I am not sure what I can do now? 

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-R3YDR-PXPPG-H8QBG
    Windows Product Key Hash: 9FO0Ow4LAy+95m9a4ViOViwygX4=
    Windows Product ID: 00359-OEM-8882207-85352
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {7746C478-6BE4-4650-AA1A-9EC635D98395}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Disabled
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Disabled
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Disabled
    Script ActiveX controls marked as safe for scripting: Disabled

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watweb.dll[7.1.7600.16395], Hr = 0x80004005

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{7746C478-6BE4-4650-AA1A-9EC635D98395}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-H8QBG</PKey><PID>00359-OEM-8882207-85352</PID><PIDType>3</PIDType><SID>S-1-5-21-4091842732-2458725678-2431691074</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP G60 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.52</Version><SMBIOSVersion major="2" minor="4"/><Date>20090826000000.000000+000</Date></BIOS><HWID>4EA33307018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>36F811A12D91F38</Val><Hash>cCLIV+0edteQ9SUaCnt8LNgMu4c=</Hash><Pid>81602-924-2422576-68711</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Activation ID: 9f83d90f-a151-4665-ae69-30b3f63ec659
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00176-822-085352-02-1033-7601.0000-2972011
    Installation ID: 017312086563509952318706296476151020960846164816386303
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: H8QBG
    License Status: Licensed
    Remaining Windows rearm count: 5
    Trusted time: 10/24/2011 10:02:05 PM

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0000000000000002
    Event Time Stamp: N/A
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\wat\watweb.dll


    HWID Data-->
    HWID Hash Current: MgAAAAEAAgABAAIAAAABAAAAAwABAAEAeqho/1aKen9CreLzdmmeRgR2mkFA8PizRso=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            INSYDE            
      FACP            HPQOEM        SLIC-MPC
      HPET            INSYDE        SLIC-MPC
      BOOT            INSYDE        INSYDE  
      MCFG            INSYDE            
      ASF!            INTEL          HCG
      SLIC            HPQOEM        SLIC-MPC
      SSDT            INTEL         SataAhci
      SSDT            INTEL         SataAhci


    • Edited by Lkhaydanek Tuesday, October 25, 2011 2:04 AM
    Tuesday, October 25, 2011 2:00 AM

Answers

  • "Lkhaydanek" wrote in message news:05af3269-1725-41ec-aae7-3e48eed2f47d...

    I purchased this computer in 10/2009.  I updated my windows from vista to 7 in 12/2009. I received the upgrade discs from HP.   Just in the past few months, I have begun to see a pop up window saying I don't have genuine windows.  I am not sure what I can do now?

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-R3YDR-PXPPG-H8QBG
    Windows Product Key Hash: 9FO0Ow4LAy+95m9a4ViOViwygX4=
    Windows Product ID: 00359-OEM-8882207-85352
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010300.1.0.003


    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0000000000000002
    Event Time Stamp: N/A
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\wat\watweb.dll



     
     
    Something has broken the WAT Update (KB971033)
    You should uninstall it from the Installed Updates, then reinstall it from a direct download
    Note that you will need the 32-bit (x86) version of the file.
    Then post back with a new MGADiag report
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Lkhaydanek Wednesday, October 26, 2011 2:04 AM
    Tuesday, October 25, 2011 6:39 AM
    Moderator

All replies

  • From your MGADiag Report.

    File Mismatch: C:\Windows\system32\wat\watweb.dll[7.1.7600.16395], Hr = 0x80004005

    Click the Start Orb & type cmd.exe into the search menu.

    Right click it & run as administrator.

    Type the following command. sfc /scannow & hit enter.

    Wait for the process to finish, Once it is done reboot the system.

    Try & validate online using Internet Explorer.

    Tuesday, October 25, 2011 3:06 AM
  • "Lkhaydanek" wrote in message news:05af3269-1725-41ec-aae7-3e48eed2f47d...

    I purchased this computer in 10/2009.  I updated my windows from vista to 7 in 12/2009. I received the upgrade discs from HP.   Just in the past few months, I have begun to see a pop up window saying I don't have genuine windows.  I am not sure what I can do now?

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-R3YDR-PXPPG-H8QBG
    Windows Product Key Hash: 9FO0Ow4LAy+95m9a4ViOViwygX4=
    Windows Product ID: 00359-OEM-8882207-85352
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010300.1.0.003


    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0000000000000002
    Event Time Stamp: N/A
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\wat\watweb.dll



     
     
    Something has broken the WAT Update (KB971033)
    You should uninstall it from the Installed Updates, then reinstall it from a direct download
    Note that you will need the 32-bit (x86) version of the file.
    Then post back with a new MGADiag report
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Lkhaydanek Wednesday, October 26, 2011 2:04 AM
    Tuesday, October 25, 2011 6:39 AM
    Moderator
  • Here is my new test results.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-R3YDR-PXPPG-H8QBG
    Windows Product Key Hash: 9FO0Ow4LAy+95m9a4ViOViwygX4=
    Windows Product ID: 00359-OEM-8882207-85352
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {7746C478-6BE4-4650-AA1A-9EC635D98395}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{7746C478-6BE4-4650-AA1A-9EC635D98395}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-H8QBG</PKey><PID>00359-OEM-8882207-85352</PID><PIDType>3</PIDType><SID>S-1-5-21-4091842732-2458725678-2431691074</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP G60 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.52</Version><SMBIOSVersion major="2" minor="4"/><Date>20090826000000.000000+000</Date></BIOS><HWID>4EA33307018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>36F811A12D91F38</Val><Hash>cCLIV+0edteQ9SUaCnt8LNgMu4c=</Hash><Pid>81602-924-2422576-68711</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Activation ID: 9f83d90f-a151-4665-ae69-30b3f63ec659
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00176-822-085352-02-1033-7601.0000-2972011
    Installation ID: 017312086563509952318706296476151020960846164816386303
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: H8QBG
    License Status: Licensed
    Remaining Windows rearm count: 5
    Trusted time: 10/25/2011 5:34:21 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 10:25:2011 16:09
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MgAAAAEAAgABAAIAAAABAAAAAwABAAEAeqho/1aKen9CreLzdmmeRgR2mkFA8PizRso=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            INSYDE           
      FACP            HPQOEM        SLIC-MPC
      HPET            INSYDE        SLIC-MPC
      BOOT            INSYDE        INSYDE 
      MCFG            INSYDE           
      ASF!            INTEL          HCG
      SLIC            HPQOEM        SLIC-MPC
      SSDT            INTEL         SataAhci
      SSDT            INTEL         SataAhci



    Tuesday, October 25, 2011 9:35 PM
  • The Diagnostic Report looks good, I see no problem now.

     

    -If, however, you are still experiencing the issue, please describe what happened when you followed Noel's or tb19's advice (any errors, so on)

    -If you are no longer seeing the issue, then it looks like the problem is resolved and you should click the "Mark As Answer" button below the post that provided the fix (either tb19's or Noel's).

     

    Thank you,


    Darin MS
    Tuesday, October 25, 2011 11:46 PM