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Why do I Get a message that my verion of windows IS NOT GENUINE. RRS feed

  • Question

  • I bought an OEM copy of XP PRO on ebay.  It installed & Registered fine, but when I went to install Defender it indicated that windows was not genuine.

    I ran the MGA Diagnostic tool - see below:

    I built the computer from components - is there specific process to do the install (e.g. the how does the BIOS get updated - diagnostics indicate a BIOS string does not match.

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    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

    Validation Status: Invalid Product Key

    Validation Code: 8

    Cached Validation Code: N/A

    Windows Product Key: *****-*****-WYF39-FBW9B-HF6BW

    Windows Product Key Hash: XQD8FQyUP+8WXe+eSRU1wwlo880=

    Windows Product ID: 76487-011-2106311-22500

    Windows Product ID Type: 5

    Windows License Type: Retail

    Windows OS version: 5.1.2600.2.00010100.3.0.pro

    ID: {269D3AE7-2F60-4758-89EE-F709F54AC134}(3)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: Registered, 1.9.42.0

    Signed By: Microsoft

    Product Name: N/A

    Architecture: N/A

    Build lab: N/A

    TTS Error: N/A

    Validation Diagnostic: 025D1FF3-230-1

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A

    Version: N/A

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 109 N/A

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-230-1

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)

    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{269D3AE7-2F60-4758-89EE-F709F54AC134}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-HF6BW</PKey><PID>76487-011-2106311-22500</PID><PIDType>5</PIDType><SID>S-1-5-21-1659004503-1409082233-1644491937</SID><SYSTEM><Manufacturer>113</Manufacturer><Model>1</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="5"/><Date>20090115000000.000000+000</Date></BIOS><HWID>3CBB3B8701848079</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

     

    Licensing Data-->

    N/A

     

    Windows Activation Technologies-->

    N/A

     

    HWID Data-->

    N/A

     

    OEM Activation 1.0 Data-->

    BIOS string matches: no

    Marker string from BIOS: N/A

    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

     

    OEM Activation 2.0 Data-->

    N/A

     

     

     

     

    Sunday, August 15, 2010 4:43 PM

Answers

  • Hello M Johns,

    Could you have a look at this MS KB article:  http://support.microsoft.com/kb/926333

    Please perform the steps listed in the Resolution section entitled, "Manual steps to update the WGA Data.dat file on a single computer."  These are the steps that would have taken place automatically if the Resolve Button were available in the mgadiag utility.

    Here are the steps, slightly reworded for ease of use.

    "To update the Data.dat file manually, follow these steps:

    1. Log on to the computer that is experiencing the problem using a Computer Administrator account.
    2. Click Start, click Run, then carefully type or copy-and-paste the following bolded text into the text entry box:

      %ALLUSERSPROFILE%\Application Data\Windows Genuine Advantage\data
    3. Once the above command has been entered, click the OK button or press Enter on your keyboard.
    4. In the Windows Explorer window that opens, in the right-hand pane, locate the data.dat file and delete it.  Don't close this window yet.
    5. Next, open your browser and visit the following Microsoft Web site:  http://www.microsoft.com/genuine/downloads/validate.aspx   In order to verify your computer's installation of Windows is reporting as Genuine, click on the Validate Windows button and if prompted, click on "Run" and/or "Install" in subsequent ActiveX warnings to install and run the necessary Validation software.
    6. After a successful validation, look in the right-hand pane of the Windows Explorer window from which you deleted the data.dat file.  Verify that you now have a new data.dat file with the current date and time as properties.  Close this window. 
    7. Click Start, click Run, type wgatray.exe /b, and then click OK.  This command resets the WGA Notifications Utility.  Under normal circumstances there will be nothing presented to the user to inform them that the command executed successfully.

      Note The wgatray.exe command might not be available on your computer. This command is available only on computers that have Windows Genuine Advantage Notifications installed. If the wgatray.exe command is unavailable, it is not an error. Go to the next step. For more information about Windows Genuine Advantage Notifications, click the following article number to view the article in the Microsoft Knowledge Base:
      905474  (http://support.microsoft.com/kb/905474/ ) Description of the Windows Genuine Advantage Notifications application
    8. Restart the computer."

     

    Let us know how you do! :-)


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Saturday, August 21, 2010 4:41 AM

All replies

  • Hello M Johns,

    Your installation of Windows is returning a result that requires the services of Darin Smith, the Microsoft moderator, to interpret.

    Please keep an eye on this thread for his response.  Darin works from Redmond so he keeps Pacific Time work hours.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Monday, August 16, 2010 2:05 AM
  • Hello M Johns,

      Very sorry for the wait.

     Would you run the MGA Diag Tool again, but this time, click the "Resolve" button.  Once you are done, reboot and then go to http://microsoft.com/genuine and click the Validate Windows button and then tell us what the result was and if you are still seeing the Non-genuine messaging.

    Thank you,


    Darin MS
    • Proposed as answer by Darin Smith MS Friday, August 20, 2010 8:28 PM
    • Unproposed as answer by Darin Smith MS Tuesday, August 24, 2010 9:32 PM
    Friday, August 20, 2010 8:27 PM
  • Darin MS

    The Resolve Button is ghosted, so I can't select it.  I noticed that the diagnostic report indicates "Resolution Status: N/A".  What does that mean?

    Thanks,

    M Johnson

    Saturday, August 21, 2010 2:38 AM
  • Hello M Johns,

    Could you have a look at this MS KB article:  http://support.microsoft.com/kb/926333

    Please perform the steps listed in the Resolution section entitled, "Manual steps to update the WGA Data.dat file on a single computer."  These are the steps that would have taken place automatically if the Resolve Button were available in the mgadiag utility.

    Here are the steps, slightly reworded for ease of use.

    "To update the Data.dat file manually, follow these steps:

    1. Log on to the computer that is experiencing the problem using a Computer Administrator account.
    2. Click Start, click Run, then carefully type or copy-and-paste the following bolded text into the text entry box:

      %ALLUSERSPROFILE%\Application Data\Windows Genuine Advantage\data
    3. Once the above command has been entered, click the OK button or press Enter on your keyboard.
    4. In the Windows Explorer window that opens, in the right-hand pane, locate the data.dat file and delete it.  Don't close this window yet.
    5. Next, open your browser and visit the following Microsoft Web site:  http://www.microsoft.com/genuine/downloads/validate.aspx   In order to verify your computer's installation of Windows is reporting as Genuine, click on the Validate Windows button and if prompted, click on "Run" and/or "Install" in subsequent ActiveX warnings to install and run the necessary Validation software.
    6. After a successful validation, look in the right-hand pane of the Windows Explorer window from which you deleted the data.dat file.  Verify that you now have a new data.dat file with the current date and time as properties.  Close this window. 
    7. Click Start, click Run, type wgatray.exe /b, and then click OK.  This command resets the WGA Notifications Utility.  Under normal circumstances there will be nothing presented to the user to inform them that the command executed successfully.

      Note The wgatray.exe command might not be available on your computer. This command is available only on computers that have Windows Genuine Advantage Notifications installed. If the wgatray.exe command is unavailable, it is not an error. Go to the next step. For more information about Windows Genuine Advantage Notifications, click the following article number to view the article in the Microsoft Knowledge Base:
      905474  (http://support.microsoft.com/kb/905474/ ) Description of the Windows Genuine Advantage Notifications application
    8. Restart the computer."

     

    Let us know how you do! :-)


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Saturday, August 21, 2010 4:41 AM
  • No reply.

    I assume Dan's post resolved the issue.


    Darin MS
    Tuesday, August 31, 2010 9:54 PM