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product key not validating RRS feed

  • Question

  • I couldn't find any of my office programs like word, powerpoint or excel. I wanted to reïnstall office so I erased the "old" version and put the disk into my computer but I couldn't find my product key anymore. This is a really important program for me.

    louis verpaele
    Friday, October 31, 2008 10:06 AM

Answers

  • Hello louisverpaele,

    I would really like to get a better understanding of this issue so we can better assist not only you but other users with similar problems as well. two things,

    What edition/version of Office do you have? To find your edition/version click Start, Word Options, Resources, About, there you should find the title of your edition.

    Also please run the Microsoft Genuine Advantage Diagnostictic Tool.

    This will try and identify the individual issue you may be experiencing.  Please provide a brief synopsis describing your scenario, including any dialogue, error messages, or codes. Error codes can be found in the lower left hand corner of most Genuine Advantage Web pages when an error is encountered.

    By clicking the link below, you will download the Microsoft Genuine Advantage Diagnostic Tool (MGADT).  Then click the Run button. Then click the Run button again. Then click the Continue button to perform the diagnostic. The Windows tab should show, click the Copy button to paste your report to the clipboard.  Then paste the report into a New Post on this Forum by adding a post in it and pressing Ctrl V (to paste the text). Clicking the OK button will clear the Diagnostic window. Here is the download link:

     http://go.microsoft.com/fwlink/?linkid=52012

    Please tell us about the Certificate of Authenticity (COA) for your copy of Microsoft Office.

    1. What edition/version of Office do you have? To find your edition/version click Start, Word Options, Resources, About,there you should find the title of your edition.

    ·         Office Basic

    ·         Office Standard

    ·         Office Home and Student

    ·         Office Mobile

    ·         Office Small Business

    ·         Office Professional

    ·         Office Professional Plus

    ·         Office Enterprise

    ·         Office Ultimate

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. Please provide the customer scenario you are experiencing.

    5. DO NOT post the Product Key.

    Not sure what to look for, see this page to reference your COA:

    http://www.microsoft.com/resources/howtotell/product.aspx?pID=358c30c9-043a-47f4-b845-4591acd268a7&cID=fab9617a-57ff-4789-9397-6dac071b19b0&method=retail&displaylang=en

    NOTE: The data collected with the MGADT does NOT contain any information that can personally identify you. The information can be fully reviewed, by you, before being posted.

    Thank you for your participation here on the Office Genuine Advantage (OGA) program forums. We look forward to working with you.

    Antron

    • Marked as answer by Antron Wednesday, November 5, 2008 9:21 PM
    Tuesday, November 4, 2008 5:23 PM