The update is a DUD and we want a full refund. RRS feed

  • General discussion

  • Let's face it Steve.  Your MS update for Live OneCare is a DUD.  MS put it out there and now many, many people are having problems.  My computer is still running the old version 1.6, and I will not permit an update to 2.0.  However, my neighbors permitted an update to 2.0 on both their machines, and we are still trying to work the problem with MS (Case ID SRX1052698016).  Been thru 4 days and 4 technical people to date.  OneCare locks up one of the computers with 100% CPU utilization... and the computer just crawls.  The other machine has less serious problems, but the backup program bombs out.

    Now it's time to fess up and offer all these people a full refund of their MS OneCare purchase price.  If you don't resolve this issue quickly, it can turn into a class action.



    Monday, December 24, 2007 6:21 PM

All replies

  • Let's be clear, I and the moderators here don't work for Microsoft.

    I'm sorry to read that your neighbor has had problems with the update to 2.0 on 2 machines and the problem has not yet been resolved with tech support. At the risk of sounding like a defender of Microsoft, any major upgrade brings with it a risk that something will go wrong at release, despite testing. In this case, it would appear that a few too many problems happened that were unexpected and not encountered in testing. I know that the developers are working hard to identify the causes of the problems and have already done so in many cases, which is why the released version currently out there is .14 when it was originally deployed as .10 and updated to .12. Further updates are likely to address more items as they are identified.

    I would hope that support and you neighbor have looked at the services identified in this post - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2523777&SiteID=2 and have also looked at the Peer to Peer Networking service, which has been found to be the cause of most of the high CPU issues reported so far.

    Without knowing more about the backup problem, I can't speak for what may be happening there.

    The upgrades to 2.0 have been suspended and will resume after the fixes have been tested. Since OneCare is a subscription service and self updates, you won't be able to prevent an update unless the PC never connects to the Internet. It is also worth noting that the vast majority of people are *not* encountering problems with OneCare following the upgrade from 1.6. we tend to see a high amount of traffic in the forum for problems because that is what forums and support are for - help with problems.

    As I said before, I don't work for Microsoft, but I suspect that you can obtain a refund if you choose to cancel your subscription due to problems encountered with the upgrade to 2.0. You will have to contact Customer Service (support) for this.



    Monday, December 24, 2007 10:25 PM