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Windows 7 only recognizes activation when connected to the internet RRS feed

  • Question

  • I recently added two hard drives to my computer, removing the old ones. I installed the copy of Windows 7 that came with the computer, and I had no problem activating it. But each time I start the computer when it isn't connected to the internet, it says I need to activate Windows. If I hook the computer up to the internet, it then says it is activated. 

    If I were always connected to the internet, I suspect this wouldn't be a problem, but I use this computer for recording audio, and am often places with no internet connection.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-QM2C4-YT2J4-CX3DW
    Windows Product Key Hash: +NzYNjzfuDhSk5gmX5SPzHugzdo=
    Windows Product ID: 00359-OEM-8703872-48469
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {67ED715E-76F7-4AF4-8903-DE548BDD7C39}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130828-1532
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{67ED715E-76F7-4AF4-8903-DE548BDD7C39}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-CX3DW</PKey><PID>00359-OEM-8703872-48469</PID><PIDType>3</PIDType><SID>S-1-5-21-1217589860-3226574894-801367374</SID><SYSTEM><Manufacturer>Nope</Manufacturer><Model>Something Else</Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>BLH6710H.86A.0160.2012.1204.1156</Version><SMBIOSVersion major="2" minor="7"/><Date>20121204000000.000000+000</Date></BIOS><HWID>E2A03307018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Activation ID: 586bc076-c93d-429a-afe5-a69fbc644e88
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00174-038-748469-02-1033-7601.0000-0502014
    Installation ID: 009633255725253745446154267985739563264154849982949501
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: CX3DW
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 2/24/2014 2:16:02 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 2:24:2014 14:05
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NgAAAAEAAgABAAEAAAAGAAAAAQABAAEAln28stuhINV86YYRapiyjaBR/gubqw0G8dC7Pi5z

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC INTEL DH67CL  
      FACP INTEL DH67CL  
      HPET INTEL DH67CL  
      MCFG INTEL DH67CL  
      SSDT INTEL DH67CL  


     
    Monday, February 24, 2014 8:42 PM

Answers

  • Okay, I think I got it. On a whim I had changed some stuff in "Asset Management" (manufacturer and product) when installing the latest BIOS version. Probably a stupid idea. I changed all the information back to what it was originally, and have restarted the computer several times -- disconnected from the internet obviously-- and have had no problems with activation at all.  Hopefully that fixes it.  

    I really appreciate the time, Noel. 

    Also, nice sunset picture!

    Tuesday, February 25, 2014 12:22 AM

All replies

  • The symptoms you describe are likely the result of a software conflict called a race condition - There are no obvious errors in the report.

    Such problems are often caused by over-active Anti-Virus programs, or malware.

    Are you using any system cleanup utilities or registry 'cleaners'?

    What is the installed Anti-Virus?


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Monday, February 24, 2014 9:55 PM
    Moderator
  • Noel, thanks for taking the time to go through this. I actually haven't installed any anti-virus software yet, and I'm not using either system cleanup utilities or registry cleaners. 
    Monday, February 24, 2014 10:02 PM
  • Hmmm - I still tend towards a race condition, although it's be unusual, unless you have malware or some fairly hefty software running at boot.

    Next time the problem shows, please run an MGADiag report before allowing the system to activate again - save the results to Notepad, and then post them. It may give us an idea of what's happening.

    Also, I have had some success with diagnosis using the Event Logs - they may be worth a look..

    Please open Event Viewer

    In the left pane, navigate to the Windows Logs

    right-click on Applications and select 'Save all events as...' save as Apps.evtx

    repeat for the System logs - save as Sys.evtx

    Compress both files, and upload to your favourite fileshare site (preferably Dropbox or OneDrive/SkyDrive) and post a link in your reply



    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Monday, February 24, 2014 10:37 PM
    Moderator
  • It may be worth mentioning: this morning it said I had to activate "today," but this time around, it said I had two days left to activate... 

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-QM2C4-YT2J4-CX3DW
    Windows Product Key Hash: +NzYNjzfuDhSk5gmX5SPzHugzdo=
    Windows Product ID: 00359-OEM-8703872-48469
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {67ED715E-76F7-4AF4-8903-DE548BDD7C39}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130828-1532
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{67ED715E-76F7-4AF4-8903-DE548BDD7C39}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-CX3DW</PKey><PID>00359-OEM-8703872-48469</PID><PIDType>3</PIDType><SID>S-1-5-21-1217589860-3226574894-801367374</SID><SYSTEM><Manufacturer>Nope</Manufacturer><Model>Something Else</Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>BLH6710H.86A.0160.2012.1204.1156</Version><SMBIOSVersion major="2" minor="7"/><Date>20121204000000.000000+000</Date></BIOS><HWID>E2A03307018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Activation ID: 586bc076-c93d-429a-afe5-a69fbc644e88
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00174-038-748469-02-1033-7601.0000-0502014
    Installation ID: 009280159455590126679290684202996122427665689415263773
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: CX3DW
    License Status: Additional grace period (KMS license expired or hardware out of tolerance)
    Time remaining: 4200 minute(s) (2 day(s))
    Remaining Windows rearm count: 3
    Trusted time: 2/24/2014 4:45:33 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 2:24:2014 14:05
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NAAAAAEAAgABAAEAAAAGAAAAAAABAAEAln28stuhINV86YYRapiyjaBR/gubqw0G8dAucw==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC INTEL DH67CL  
      FACP INTEL DH67CL  
      HPET INTEL DH67CL  
      MCFG INTEL DH67CL  
      SSDT INTEL DH67CL  

    Monday, February 24, 2014 10:52 PM
  • Okay, I think I got it. On a whim I had changed some stuff in "Asset Management" (manufacturer and product) when installing the latest BIOS version. Probably a stupid idea. I changed all the information back to what it was originally, and have restarted the computer several times -- disconnected from the internet obviously-- and have had no problems with activation at all.  Hopefully that fixes it.  

    I really appreciate the time, Noel. 

    Also, nice sunset picture!

    Tuesday, February 25, 2014 12:22 AM
  • :)

    I wouldn't expect that type of change to produce anything worse than a one-off request for activation (if that much!), unless the machine was using an OEM_SLP Key (which yours is not)

    Thanks for the tip!


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Wednesday, February 26, 2014 3:13 PM
    Moderator