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Why is my subscription for Windows Live Care running out in December? RRS feed

  • Question

  • I assumed I updated for one year. Please email me at [deleted]with an explanation of my contract with you. I paid be credit card for my subscription. Thank you.
    Wednesday, July 8, 2009 4:28 PM

Answers

  • This is a community forum. If you want to contact customer service - 

    How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

    However, OneCare is at end of life. If you subscription was purchased in June of 2008 and renewed in June 2009 your subscription was extended for free for 6 months. See the announcements at the top of this forum for details.

    If you subscription was renewed prior to June and you paid for 12 months at that time via credit card, your subscription should reflect the full 12 months as existing subscriptions will be fully supported for their duration or the end of 2010, whichever comes first, but will not be renewable after that. 

    If your subscription to OneCare shows incorrect in OneCare

    • Check your PC date and time. If it is incorrect, change it and restart the computer.
    • Check your subscription status by logging in with your subscription LiveID at http://billing.microsoft.com
    • Confirm that this is the same LiveID shown to be the Subscription ID in OneCare - Help/About…
    • Open OneCare and click "Check for Updates" to have OneCare check for updated credentials

    If your subscription is correctly shown at the Billing site, but incorrect in OneCare and your PC date and time are correct, please contact support.

    How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

     

    -steve


    Microsoft MVP Windows Live / Windows Live OneCare, Live Mesh, & MS Security Essentials Forums Moderator
    Wednesday, July 8, 2009 4:33 PM
    Moderator