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Genuine Advantage diagnostics won't run on another computer RRS feed

  • Question

  • I have multiple computers.  All are XP Home or Pro,  On one I have aproblem with 2 users not able to access Windows Update, and various other nuisance issues.  MGA Diagnostics will not run on the problem user, and I have regsvr32MSXML3.dll that doesn't work.  Recent upgrade to NIS2008 caused problems with IE7 and I cannot clear them up.

     

    3-6 hours on phone, 12-15 hours on-line, and more hours than I need to think about in the past 7 days.

     

    I need guidance!

     

    regsvr32 MSXML3.dll results in DllRegisterServer in MSXML3.dll failed. Return code was: 0x80004005

     

    regsvr32MSXML3.dll results in Windoes cannot find 'regsvr32MSXML3.dll'

    Sunday, October 7, 2007 2:05 AM

Answers

  • We are glad that Team Microsoft was able to provide you with a resolve. Take care Vinmike :-).

     

     

    Stephen Holm, MS

    Tuesday, October 9, 2007 10:00 PM
  • Greetings,

     

    Thank you for providing us with your diagnostic information, it appears as far as any genuine issues your system is fine and is legitimate.  I'm sorry to hear about the issues you are having, however it does not appear to be a WGA/OGA related issue. I suggest posting your question to the Discussions in Windows XP General Forum newsgroups here: http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?dg=microsoft.public.windowsxp.general&lang=en&cr=US as you will be able to receive better support for the problems you are having.  You may also want to check out other Microsoft related forums here: http://www.microsoft.com/atwork/community.mspx

     

    Thank you,

    Matt Prall, MS
    WGA Forum Manager

     

     PO'ed Former Norton Customer wrote:
    Here's the straight poop from the diagnostic tool:

    Diagnostic Report (1.7.0066.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-GD6GR-K6DP3-4C8MT
    Windows Product Key Hash: s2kt66ZJWfV4nS1wFD5F9bxTSDw=
    Windows Product ID: 55277-OEM-2111907-00102
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {5DE0E919-203F-4E24-A710-B510D2CC6809}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1_70AFE6BE-1170-800401f3_70AFE6BE-116-800401f3_63BB5E84-433-800401f3_E2AD56EA-234-800401f3_16E0B333-147-800401f3_70AFE6BE-1170-800401f3_70AFE6BE-116-800401f3_63BB5E84-433-800401f3_E2AD56EA-234-800401f3_16E0B333-80-800401f3_78155E4D-303-800401f3
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2989-80070002_025D1FF3-171-1_3E121E02-409-80004005_3E121E02-300-80004005_70AFE6BE-1170-800401f3_70AFE6BE-116-800401f3_63BB5E84-433-800401f3_E2AD56EA-234-800401f3_16E0B333-80-800401f3_B4D0AA8B-911-800401f3_70AFE6BE-1170-800401f3_70AFE6BE-116-800401f3_63BB5E84-433-800401f3_E2AD56EA-234-800401f3_16E0B333-80-800401f3_B4D0AA8B-911-800401f3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\WINDOWS\system32\oembios.bin[hr = 0x80070714]
    File Mismatch: C:\WINDOWS\system32\oembios.dat[hr = 0x80070714]
    File Mismatch: C:\WINDOWS\system32\oembios.sig[hr = 0x80070714]

    Other data-->
    Office Details:

    We run Windows XP Home.  Its at the service pack 2 level.  It came with the Dell PC we're using.  I can't get to the back of the machine easily to read to COA, but assume it to be OEM since it came with the PC.

    The issues we're experiencing are:
    On start up (without opening any applications including Internet Explorer), an Internet Explorer script error dialog box appears and can not be closed by any means except shutting off the PC.

    When Internet Explorer is started, it can not load much of the content from the home page and can not load Java script content from any page.  Those pages it is able to display frequently have large gaps of missing content.

    When users attempt to connect to Windows Messenger, they receive a message indicating the service is not available with an error code 800401f3.  On another PC in the home, this does not occur for the same user in the same relative time frame.

    Searches of MS forums yielded potential solutions suggesting the use4 of regsvr32 to register the msxml3.dll and other dll's.  While the other dll's ran fine, msxml3.dll failed repeatedly despite notification when downloaded that the installation had been successful.
    Friday, January 18, 2008 4:21 PM

All replies

  • To register MSXML3.dll:
     
    1. Click Start. 
     
    2. Choose Run. 
     
    3. In the Run box, type (or copy & paste) the following:  
     
    %windir%\system32\regsvr32.exe %windir%\system32\MSXML3.dll 
     
    (note the space there in the middle) 
     
    4. Click OK.  
     

    Sunday, October 7, 2007 8:56 PM
    Moderator
  • Thank you for trying.  I had already tried that, among many other things.  The fix was provided by the IE7 research team after they called me back and ran some utilities on the errant computer, re-installed IE7 and stayed on the line as I worked throught the users to verify they all operated properly.  All my troubles were alleviated.  A big THANK YOU to Ben and Lipika at the IE7 support line, and you for trying..I have seen your helps in other threads and used them in my troubleshooting.

     

    Tuesday, October 9, 2007 3:05 AM
  • We are glad that Team Microsoft was able to provide you with a resolve. Take care Vinmike :-).

     

     

    Stephen Holm, MS

    Tuesday, October 9, 2007 10:00 PM
  • i have the exact same problem and i tried already

    %windir%\system32\regsvr32.exe %windir%\system32\MSXML3.dll  without success

     

    if somehow possible that anyone could guide me that could solve me that problem

     

    problem is that msxml3 won't load and i can't unregister it since it displays that it can not be found even i've reinstalled it

    i've got IE7 msxml, 2, 3 (not functioning), 4 and 6 installed. Win xp home sp2. tried also the msxml3 sp7 package.

     

    windows live messenger won't run, neither does windows update load properly or gives a error screen.

     

    IE7 popus won't link with main windows either

    Sunday, October 14, 2007 6:02 PM
  • Angry Angel,

     

    Please run the MGA Diagnostic test for us and post your results here in the forum. 

     

     

    Download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.

    Step 2 is tell us about the COA. Tell us:
    1. What edition of Windows XP is it for, Home, Pro, or Media Center?
    2. Does it read "OEM Software" or "OEM Product" in black lettering?
    3. Or, does it have the computer manufacturer's name in black lettering?
    4. DO NOT post the Product Key.
    5. Please also provide a short description of the issue you are experiencing.

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.

     

     

     

    Thank you

    Stephen Holm, MS

    Monday, October 15, 2007 9:03 PM
  • I am suffering through exacly the same issue.  IE 7, Windows Messenger and other programs that use the internet worked fine prior to installation of Norton Internet Security 2008.  I've gone through configuring Norton to allow each app to access the web, but still no happiness.

    Windows Messenger gives an error message that it is unavailable.  Internet Explorer will not display any content.  Having spent hours on the phone and attempting email support from the glorious boneheads at Symantec, I was ready to chuck the whole machine and go Mac until I found some info on Miscorosft support that suggested running Regsrv 32 for several dlls.

    All processed fine except mxsml3.dll which failed with return code 0x80004005.  I've downloaded and reinstalled.  I've tried downloading and reinstalling IE 7 and Windows Messenger.  None works.

    I'm running XP Home, service pack 2 on a Dell Dimension 2400 w/ 1GB RAM, acres of HDD space and no significant prior issues.  XP came with the PC so its the OEM version (no original software CD only the nearly useless recovery coaster).

    Please help.  All I want is to have my machine back where it was before Norton nuked it.
    Thursday, January 17, 2008 5:35 AM
  • Greetings,

     

    Please run the MGA Diagnostic test for us and post your results here in the forum. 

     

     

    Download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.

    Step 2 is tell us about the COA. Tell us:
    1. What edition of Windows XP is it for, Home, Pro, or Media Center?
    2. Does it read "OEM Software" or "OEM Product" in black lettering?
    3. Or, does it have the computer manufacturer's name in black lettering?
    4. DO NOT post the Product Key.
    5. Please also provide a short description of the issue you are experiencing.

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.

     

    Thank you,

    Matt Prall, MS
    WGA Forum Manager

     

     

     PO'ed Former Norton Customer wrote:
    I am suffering through exacly the same issue.  IE 7, Windows Messenger and other programs that use the internet worked fine prior to installation of Norton Internet Security 2008.  I've gone through configuring Norton to allow each app to access the web, but still no happiness.

    Windows Messenger gives an error message that it is unavailable.  Internet Explorer will not display any content.  Having spent hours on the phone and attempting email support from the glorious boneheads at Symantec, I was ready to chuck the whole machine and go Mac until I found some info on Miscorosft support that suggested running Regsrv 32 for several dlls.

    All processed fine except mxsml3.dll which failed with return code 0x80004005.  I've downloaded and reinstalled.  I've tried downloading and reinstalling IE 7 and Windows Messenger.  None works.

    I'm running XP Home, service pack 2 on a Dell Dimension 2400 w/ 1GB RAM, acres of HDD space and no significant prior issues.  XP came with the PC so its the OEM version (no original software CD only the nearly useless recovery coaster).

    Please help.  All I want is to have my machine back where it was before Norton nuked it.

    Thursday, January 17, 2008 8:28 PM
  • Here's the straight poop from the diagnostic tool:
    Diagnostic Report (1.7.0066.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-GD6GR-K6DP3-4C8MT
    Windows Product Key Hash: s2kt66ZJWfV4nS1wFD5F9bxTSDw=
    Windows Product ID: 55277-OEM-2111907-00102
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {5DE0E919-203F-4E24-A710-B510D2CC6809}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1_70AFE6BE-1170-800401f3_70AFE6BE-116-800401f3_63BB5E84-433-800401f3_E2AD56EA-234-800401f3_16E0B333-147-800401f3_70AFE6BE-1170-800401f3_70AFE6BE-116-800401f3_63BB5E84-433-800401f3_E2AD56EA-234-800401f3_16E0B333-80-800401f3_78155E4D-303-800401f3
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2989-80070002_025D1FF3-171-1_3E121E02-409-80004005_3E121E02-300-80004005_70AFE6BE-1170-800401f3_70AFE6BE-116-800401f3_63BB5E84-433-800401f3_E2AD56EA-234-800401f3_16E0B333-80-800401f3_B4D0AA8B-911-800401f3_70AFE6BE-1170-800401f3_70AFE6BE-116-800401f3_63BB5E84-433-800401f3_E2AD56EA-234-800401f3_16E0B333-80-800401f3_B4D0AA8B-911-800401f3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\WINDOWS\system32\oembios.bin[hr = 0x80070714]
    File Mismatch: C:\WINDOWS\system32\oembios.dat[hr = 0x80070714]
    File Mismatch: C:\WINDOWS\system32\oembios.sig[hr = 0x80070714]

    Other data-->
    Office Details:

    We run Windows XP Home.  Its at the service pack 2 level.  It came with the Dell PC we're using.  I can't get to the back of the machine easily to read to COA, but assume it to be OEM since it came with the PC.

    The issues we're experiencing are:
    On start up (without opening any applications including Internet Explorer), an Internet Explorer script error dialog box appears and can not be closed by any means except shutting off the PC.

    When Internet Explorer is started, it can not load much of the content from the home page and can not load Java script content from any page.  Those pages it is able to display frequently have large gaps of missing content.

    When users attempt to connect to Windows Messenger, they receive a message indicating the service is not available with an error code 800401f3.  On another PC in the home, this does not occur for the same user in the same relative time frame.

    Searches of MS forums yielded potential solutions suggesting the use4 of regsvr32 to register the msxml3.dll and other dll's.  While the other dll's ran fine, msxml3.dll failed repeatedly despite notification when downloaded that the installation had been successful.
    Friday, January 18, 2008 6:21 AM
  • Greetings,

     

    Thank you for providing us with your diagnostic information, it appears as far as any genuine issues your system is fine and is legitimate.  I'm sorry to hear about the issues you are having, however it does not appear to be a WGA/OGA related issue. I suggest posting your question to the Discussions in Windows XP General Forum newsgroups here: http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?dg=microsoft.public.windowsxp.general&lang=en&cr=US as you will be able to receive better support for the problems you are having.  You may also want to check out other Microsoft related forums here: http://www.microsoft.com/atwork/community.mspx

     

    Thank you,

    Matt Prall, MS
    WGA Forum Manager

     

     PO'ed Former Norton Customer wrote:
    Here's the straight poop from the diagnostic tool:

    Diagnostic Report (1.7.0066.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-GD6GR-K6DP3-4C8MT
    Windows Product Key Hash: s2kt66ZJWfV4nS1wFD5F9bxTSDw=
    Windows Product ID: 55277-OEM-2111907-00102
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {5DE0E919-203F-4E24-A710-B510D2CC6809}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1_70AFE6BE-1170-800401f3_70AFE6BE-116-800401f3_63BB5E84-433-800401f3_E2AD56EA-234-800401f3_16E0B333-147-800401f3_70AFE6BE-1170-800401f3_70AFE6BE-116-800401f3_63BB5E84-433-800401f3_E2AD56EA-234-800401f3_16E0B333-80-800401f3_78155E4D-303-800401f3
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2989-80070002_025D1FF3-171-1_3E121E02-409-80004005_3E121E02-300-80004005_70AFE6BE-1170-800401f3_70AFE6BE-116-800401f3_63BB5E84-433-800401f3_E2AD56EA-234-800401f3_16E0B333-80-800401f3_B4D0AA8B-911-800401f3_70AFE6BE-1170-800401f3_70AFE6BE-116-800401f3_63BB5E84-433-800401f3_E2AD56EA-234-800401f3_16E0B333-80-800401f3_B4D0AA8B-911-800401f3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\WINDOWS\system32\oembios.bin[hr = 0x80070714]
    File Mismatch: C:\WINDOWS\system32\oembios.dat[hr = 0x80070714]
    File Mismatch: C:\WINDOWS\system32\oembios.sig[hr = 0x80070714]

    Other data-->
    Office Details:

    We run Windows XP Home.  Its at the service pack 2 level.  It came with the Dell PC we're using.  I can't get to the back of the machine easily to read to COA, but assume it to be OEM since it came with the PC.

    The issues we're experiencing are:
    On start up (without opening any applications including Internet Explorer), an Internet Explorer script error dialog box appears and can not be closed by any means except shutting off the PC.

    When Internet Explorer is started, it can not load much of the content from the home page and can not load Java script content from any page.  Those pages it is able to display frequently have large gaps of missing content.

    When users attempt to connect to Windows Messenger, they receive a message indicating the service is not available with an error code 800401f3.  On another PC in the home, this does not occur for the same user in the same relative time frame.

    Searches of MS forums yielded potential solutions suggesting the use4 of regsvr32 to register the msxml3.dll and other dll's.  While the other dll's ran fine, msxml3.dll failed repeatedly despite notification when downloaded that the installation had been successful.
    Friday, January 18, 2008 4:21 PM