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How to subscribe OneCare install on a 64 bit Vista Ultimate OS? RRS feed

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    After what appears to be good install of OneCare 90 day trial on my Dell Precision 390 64 bit Vista Ultimate system I then went to "subscribe" this install on the live.com account which I created when I paid for a subscription which allows me to install OneCare on 3 systems. When I click on the "subscribe" button I get varing behaviors (sometimes nothing happens, other times the "do you a live.com account" screen is displayed, other times Windows live Onecare has expereinced a problem and will close, etc.), but they all end up with a message indicating "Windows Live OneCare has stopped working". Thus, the question how do I subscribe this install on a 64 bit Vista Ultimate OS to the existing account?

     

     

    Tuesday, February 19, 2008 1:32 PM

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    If OneCare is working on that PC in all other regards, the problem isn't with your OS version, since the trial installed fine.

     

    It would appear that something is otherwise interfering with the activation process, which needs to launch a browser session and connect to the Internet for you to log in with the subscription LiveID. Is IE your default web browser?

    If you open OneCare, do other links in the main interface work fine such as Help, Change Settings, Your OneCare Circle, etc.?

     

    The "experienced a problem and must close" leads me to suspect a larger problem with your OneCare installation, but would find it strange if only activation was impacted. How long has the trial copy been installed on the PC?

     

    Have you considered reinstalling OneCare to see if you can proceed to activation?

     

    -steve

    Tuesday, February 19, 2008 2:06 PM
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    If OneCare is working on that PC in all other regards, the problem isn't with your OS version, since the trial installed fine.

     

    It would appear that something is otherwise interfering with the activation process, which needs to launch a browser session and connect to the Internet for you to log in with the subscription LiveID. Is IE your default web browser?

    If you open OneCare, do other links in the main interface work fine such as Help, Change Settings, Your OneCare Circle, etc.?

     

    The "experienced a problem and must close" leads me to suspect a larger problem with your OneCare installation, but would find it strange if only activation was impacted. How long has the trial copy been installed on the PC?

     

    Have you considered reinstalling OneCare to see if you can proceed to activation?

     

    -steve

    Tuesday, February 19, 2008 2:06 PM
    Moderator
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    One other thought - did you install any versions of .Net Framework to this PC? 3.0 comes with Vista, but you can install 1.1. If it is corrupt, the problem you are experiencing can occur.

    -steve

     

    Tuesday, February 19, 2008 2:09 PM
    Moderator