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Office Home & Student won't validate RRS feed

  • Question

  •  

    I have just installed a new hard drive and reinstalled WinXP Pro and Office 2007 Home and Student.  They both appeared to activate successfully on installation and program startup.
    Today, using Word 2007 I tried downloading a new template, and it comes back and fails the validation.

    When running the MGA diagnostic tool I get the information pasted below.

    As you can see the Office appears to have a "101 Not Activated" response.

    Yet, When in Word I go to "Word Options", "Resources," "Activate Office" I get the response that Office is already activated.

    When I run the “
    Microsoft Genuine Advantage – Diagnostic Site” everything comes back “passed,” yet, when I hit the “Validate Office” button, it comes back with the “Understand the validation results” window (never really says it didn’t pass).

    I am at my wits end.  Anyone able to help??

    Diagnostic Report (1.7.0110.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-T6DFB-Y934T-YD4YT
    Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU=
    Windows Product ID: 76487-OEM-2211906-00102
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {ED14A82B-2F02-4577-8C6E-92AC651E73A0}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.8.31.9
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.8.31.9
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 101 Not Activated
    Microsoft Office XP Professional - 101 Not Activated
    Microsoft Office Home and Student 2007 - 100 Genuine
    Microsoft Office Visio Professional 2007 - 100 Genuine
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-171-1_3E121E02-115-80004005_3E121E02-169-80070002_E5ECEA81-80-80070002_B4D0AA8B-1112-80070002_FA827CE6-153-8007007e_FA827CE6-180-8007007e

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{ED14A82B-2F02-4577-8C6E-92AC651E73A0}</UGUID><Version>1.7.0110.1</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YD4YT</PKey><PID>76487-OEM-2211906-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-1606980848-920026266-725345543</SID><SYSTEM><Manufacturer>Dell Inc.                </Manufacturer><Model>Dell DXG051                  </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.                </Manufacturer><Version>A11</Version><SMBIOSVersion major="2" minor="3"/><Date>20060927000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>326A392701845E7C</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>16065885A172E9E</Val><Hash>SDdTQLtRAmoRB9HNBS889o8ADVA=</Hash><Pid>54186-755-7343515-17943</Pid><PidType>1</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>B52CA3ABD1B0F0E</Val><Hash>ljMzNT8Q0hKPwgm2ImL5ghfk74s=</Hash><Pid>81602-903-3172877-68185</Pid><PidType>1</PidType></Product><Product GUID="{91120000-0051-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2007</Name><Ver>12</Ver><Val>5F72ECE9C8AA70E</Val><Hash>AHIKd5rpcr+O83urA1qZ+7t2dC8=</Hash><Pid>84890-903-5812946-63484</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="10" Result="101"/><App Id="16" Version="10" Result="101"/><App Id="18" Version="10" Result="101"/><App Id="1A" Version="10" Result="101"/><App Id="1B" Version="10" Result="101"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="53" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1B09B:Dell Inc|1B09B:Microsoft Corporation
    Marker string from OEMBIOS.DAT: Dell System,Dell Computer,Dell System,Dell System

    OEM Activation 2.0 Data-->
    N/A




     

    Saturday, December 27, 2008 6:24 PM

Answers

  • Kim,

    Hello :-).  The reason why your Office Student version won't validate is because Microsoft Office XP Professional is currently installed and not activated. Please uninstall this older version of Office then activate and validate the Student version :-).


    Take care,


    Stephen Holm, MS
    WGA Forum Manager

    Stephen Holm
    • Marked as answer by Stephen Holm Monday, December 29, 2008 11:08 PM
    Monday, December 29, 2008 11:07 PM

All replies

  • Kim,

    Hello :-).  The reason why your Office Student version won't validate is because Microsoft Office XP Professional is currently installed and not activated. Please uninstall this older version of Office then activate and validate the Student version :-).


    Take care,


    Stephen Holm, MS
    WGA Forum Manager

    Stephen Holm
    • Marked as answer by Stephen Holm Monday, December 29, 2008 11:08 PM
    Monday, December 29, 2008 11:07 PM
  • Stephen,

    There are three other people, including myself, with the same problem here. Tech support have confirmed that my case relates to a fault in OGA - when there are multiple Office products on the same machine, OGA can fail saying that one or more products aren't activated even though all products are. Supposedly this has been escalated, but there has been no fix forthcoming.


    I'm really very angry about this situation. I have dialog boxes popping up on my machine telling me that software for which I have the Dell receipt on file, as well as the CDs and CoA in my possession, is not genuine. I can't download templates.

    I called Microsoft UK technical support (on a rather expensive 0870 number) who can give me no fix other than "uninstall Office XP", which I can't do due to PowerPoint 2007's abysmal handling of master slides in legacy files. The technician confirmed that this is a known fault with OGA - again, the case number is 1087468092.

    Nobody from Microsoft has been gracious enough to reply to my forum post from nearly three weeks ago.


    I do understand why we need DRM to protect commercial software - I have worked as a software engineer and have a pretty good idea about the economics of software development. However, when DRM is causing unacceptable collateral damage to legitimate users, it needs fixing or turning off for a while.


    Please will someone from Microsoft do something about this unacceptable situation.
    Thursday, January 1, 2009 6:29 PM
  • Greetings David,

    The activation problem occurs when a computer has multiple versions of Office installed in which one may be a trial version.  When the trial version has expired and say when a user attempts to download a template from Microsoft the OGA controls may see all versions as not activated. The user should uninstall the trial version. OEM companies usually have Home and Student versions installed allowing customers to preview. Removing this from the computer then restarting the system should allow the system to pass activation. Please try this and let me if this resolves what you are experiencing. My past experiences this has resolved the problem. Please provide to me all error codes and/or messaging you receive. Also can you please run the MGA Diagnostic Test and post back your results so I may see what your experiencing?



    Thank you David,


    Stephen Holm, MS
    WGA Forum Manager
    Stephen Holm
    Saturday, January 3, 2009 12:54 AM