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Vista Validation Error 0x80070426 RRS feed

  • Question

  • Hi -

     

    I purchased a new HP prestocked with Vista from Frys Electronics.  After a month or two I started having validation issues and my system runs very slowly.  See Microsoft Genuine Advantage Diagnostic report below.

     

    The "validate now" code is 0x80070426.

     

    I don't have any of the software listed as not compatible with Vista, and I followed the advice some other posters got regarding the Software Licensing service:

     

    C:\>net start slsvc

    The Software Licensing service is starting.

    The Software Licensing service could not be started.

     

    A system error has occurred.

     

    System error 5 has occurred.

     

    Access is denied.

    C:\>

     

    Can you help?  Thanks!

     

    Kaia

     

    Here's the MGAD report:

     

    Diagnostic Report (1.7.0039.0):

    -----------------------------------------

    WGA Data-->

    Validation Status: Invalid License

    Detailed Status: 0xc004f012

    Cached / Grace status: (N/A, hr = 0x80004005) / (N/A, hr = 0x80004005)

    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q

    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=

    Windows Product ID: 89578-OEM-7332157-00061

    Windows Product ID Type: 2

    CSVLK Server: N/A

    CSVLK PID: N/A

    Windows License Type: OEM SLP

    Windows OS version: 6.0.6000.2.00010300.0.0.000

    ID: {4694782E-928B-4B9F-9939-9C5806D59E62}(1)

    Is Admin: Yes

    Commit / Reboot / BRT: (N/A, hr = 0x80004005) / 0x0 / (N/A, hr = 0x80004005)

    WGA Version: Registered, 1.7.36.0

    Signed By: Microsoft

    Product Name: Windows Vista (TM) Home Premium

    Architecture: 0x00000000

    Build lab: 6000.vista_rtm.061101-2205

    TTS Error:

    Validation Diagnostic:

    Resolution Status: N/A

     

    Notifications Data-->

    Cached Result: N/A

    File Exists: No

    Version: N/A

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 100 Genuine

    OGA Version: Failed to retrieve file version. - 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: FCEE394C-2993-80070002_77F760FE-152-80070002_7E90FEE8-175-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)

    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{4694782E-928B-4B9F-9939-9C5806D59E62}</UGUID><Version>1.7.0039.0</Version><OS>6.0.6000.2.00010300.0.0.000</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89578-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-3701935899-1870206697-1762508395</SID><SYSTEM><Manufacturer>HP-Pavilion</Manufacturer><Model>RK572AA-ABA a1700n</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version> 5.04</Version><SMBIOSVersion major="2" minor="4"/><Date>20061215000000.000000+000</Date></BIOS><HWID>DE333507018400E8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>B90A82CB9436500</Val><Hash>QkyZNrhgPP7BeMX/VkVt7x/e8Zg=</Hash><Pid>73931-640-1545006-57001</Pid><PidType>14</PidType></Product><Product GUID="{90170409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office FrontPage 2003</Name><Ver>11</Ver><Val>9E49B09B5F18500</Val><Hash>YYPPDPCCSArS6CrOWymqHFmFh8o=</Hash><Pid>72079-640-1598516-55836</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Wednesday, July 4, 2007 10:41 PM

Answers

  •  

    Please try this:  open an elevated command prompt (find Command Prompt in the start menu, right-click it and choose "Run as administrator") and type "net start slsvc" (and hit enter).  Would you let me know what message you get when you try that? 

    It is important to run this from the elevated command prompt or it will fail. From you post it appears that you have already tried this but I wanted to verify it.

     

    If this fails it is indicating that there is come corruption on the files on your computer and you will need to open a support case via the link below.

     

    Microsoft Product Support Services by following this link: http://support.microsoft.com/contactus/Default.aspx?ws=support

    Thursday, July 26, 2007 5:35 PM

All replies

  •  

    Please try this:  open an elevated command prompt (find Command Prompt in the start menu, right-click it and choose "Run as administrator") and type "net start slsvc" (and hit enter).  Would you let me know what message you get when you try that? 

    It is important to run this from the elevated command prompt or it will fail. From you post it appears that you have already tried this but I wanted to verify it.

     

    If this fails it is indicating that there is come corruption on the files on your computer and you will need to open a support case via the link below.

     

    Microsoft Product Support Services by following this link: http://support.microsoft.com/contactus/Default.aspx?ws=support

    Thursday, July 26, 2007 5:35 PM
  •  

    Friday, October 26, 2007 2:50 PM