locked
I tried to use my "Upgrade Your Windows Vista Experience" RRS feed

  • Question

  • Hello,

     

    I am rather frustrated right now. I tried to upgrade my Vista with the CD that came with my Dell PC. I had upgraded on this computer once before; however, I had to reformat my hardrive several months ago, and decided to upgrade again (bad mistake, expeically considering I need to write a paper tonight and have no computer).

     

    I am stuck at the Windows Activation screen right now, being told my Product Key is invalid. I've tried several times, and still, nothing. I know my product key is valid--I'm starign at it right now taped onto my computer.

     

    I ran the diagnostic tool and here's what came up:

     

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Detailed Status: 0xc004f012
    Windows Product Key: *****-*****-X9HMD-K9626-XVRF9
    Windows Product Key Hash: TKJgl38I0eiNBu78HlnGZ5W18+I=
    Windows Product ID: 89578-OEM-7216131-20273
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.000
    ID: 3c672067-c21c-4e56-af56-b680eac697d3
    Is Admin: No
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_rtm.061101-2205
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002_B4D0AA8B-530-645

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>3c672067-c21c-4e56-af56-b680eac697d3</UGUID><Version>1.7.0012.0</Version><OS>6.0.6000.2.00010300.0.0.000</OS><PKey>*****-*****-*****-*****-XVRF9</PKey><PID>89578-OEM-7216131-20273</PID><PIDType>8</PIDType><SID>S-1-5-21-3996399243-136619562-1337067058</SID><SYSTEM><Manufacturer>Dell Inc.                </Manufacturer><Model>Dell DM061                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.                </Manufacturer><Version>2.1.2 </Version><SMBIOSVersion major="2" minor="3"/><Date>20061201000000.000000+000</Date></BIOS><HWID>CB5E3D07018400EC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>B8K    </OEMTableID></OEM></MachineData>   <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

     

     

    Hopefully, I can get this sorted out before the end of the night. Otherwise, this upgrade may end up costing me in my summer classes. Any help would be much appreciated Smile

    Sunday, June 17, 2007 11:55 PM

Answers

  • Because this forum is dedicated to validation issues, you’ll need to contact outside support for the expertise necessary to troubleshoot your activation issue.  You can do so by posting or searching in the Vista pubic newsgroups, found here: http://windowshelp.microsoft.com/communities/newsgroups/en-us/default.mspx or by following this link to Product Support Services.  Microsoft has a 90 day free support period that starts on the day you first acquire Vista. 

    If you bought your computer pre-installed with Vista either from a computer store or an original equipment manufacturer (OEM) like Dell or Gateway, you’ll need to contact them for support.  Thanks!

    Tuesday, June 19, 2007 6:39 PM