none
re-installing windows 7 RRS feed

  • Question

  • My hard drive crashed and I installed a new one, entered the Windows 7 Home Premium OA key on the side of the Dell computer and 30 days later I get a message that the key is incorrect and that the copy of windows in not genuine. I've tried calling customer support multiple times only to be placed on hold for 10 minutes and then hung up on. HELP!
    Thursday, April 20, 2017 11:39 PM

Answers

  • MGA Diagnostic Report is Required:

    To properly analyze and solve problems with Activation and Validation, we need to see a full copy of the diagnostic report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )

    Once downloaded, run the tool.
    Click on the Continue button, after a short time, the Continue button will change to a Copy button.
    Click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your post.

    Carey Frisch

    Friday, April 21, 2017 2:46 AM
    Moderator