Answered by:
Non genuine Windows 7

Question
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I recently purchased a used computer with Windows 7 ultimate installed. It now says this is a non genuine version. How can i correct this problem safely and legally
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Sunday, September 5, 2010 9:13 PM
Answers
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"dcems205" wrote in message news:7890b091-de22-4a57-9ffc-6467c0ba2d0c...
I ran the report again and this is what was found....
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->Validation Code: 50
Cached Online Validation Code: 0xc004c4a2
Windows Product Key: *****-*****-YG69F-9M66D-PMJBM
Windows Product Key Hash: /kehptF9HHVxM5d8dUnqgcfndXw=
Windows Product ID: 00426-OEM-8992662-00497
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7600.2.00010100.0.0.001
ID: {464170F8-7747-41D7-97F7-F4A28FA45A04}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000000
Build lab: 7600.win7_gdr.100618-1621
Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00178-926-600497-02-2057-7600.0000-2322010
Installation ID: 009002396160986394264015992082124163855484956223699994
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: PMJBM
License Status: Notification
Notification Reason: 0xC004F200 (non-genuine).
Remaining Windows rearm count: 3
Trusted time: 9/6/2010 3:53:17 PMWindows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C4A2
The Windows License Key for this install is the infamous Lenovo Key that has never been installed on a legal PC. It's install was enabled by use of a hacker's Loader program.The Office install is also non-genuine - it is an Enterprise version, which is only sold to businesses for use on their own machines and is not available to the general public.What version of Windows is the machine licensed for, acceding to the COA Sticker on the case? (I suspect XP Home).
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Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Marked as answer by Darin Smith MS Tuesday, September 7, 2010 8:12 PM
Monday, September 6, 2010 8:41 PMModerator
All replies
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Read the sticky: http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/a2444f34-0aff-4f29-a8ac-67e28b0c0285 and post the result here.
If it's a MSDN/Technet license or something like that, the cheapest way to buy a legal version of Windows 7 is to follow the tips you get if you buy a new copy when you go to http://microsoft.com/genuine on the computer that is marked non genuine.
Kenneth MyhreSunday, September 5, 2010 9:32 PM -
Gotta have a report, follow these MS instructions on how to create and paste a report, post them in THIS thread.
In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool (MGADiag.exe) at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the "Copy" button then “Paste” the report into a reply message in this thread.
If you do not have access to the Start Button:
1) Login to Vista and click the option that brings up Internet Explorer.
2) Type: http://go.microsoft.com/fwlink/?linkid=52012 into the browser address bar.
3) A window will come up asking if you want to “Run” or “Save”, Select “Run”.
4) When the program runs, click the “Continue” button, then click the “Copy” button.
5) Paste Report into your newly created forum thread.
Sunday, September 5, 2010 10:34 PM -
Thanks for your help! Here is the Dianostic Report.
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Genuine
Validation Code: 0
Cached Validation Code: N/A
Windows Product Key: *****-*****-MGVTC-BDV6Q-CVPFW
Windows Product Key Hash: +OulwxFAWUNaApP2QuKKSgKRGyg=
Windows Product ID: 76487-641-4298354-23040
Windows Product ID Type: 1
Windows License Type: Volume
Windows OS version: 5.1.2600.2.00010100.3.0.pro
ID: {3B9F9E50-A333-454E-8AE1-B38B6725F11A}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.9.40.0
Signed By: Microsoft
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic: 025D1FF3-230-1
Resolution Status: N/AVista WgaER Data-->
ThreatID(s): N/A
Version: N/AWindows XP Notifications Data-->
Cached Result: 0
File Exists: Yes
Version: 1.9.40.0
WgaTray.exe Signed By: Microsoft
WgaLogon.dll Signed By: MicrosoftOGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: MicrosoftOGA Data-->
Office Status: 100 Genuine
Microsoft Office Professional Plus 2007 - 100 Genuine
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: 025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{3B9F9E50-A333-454E-8AE1-B38B6725F11A}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-CVPFW</PKey><PID>76487-641-4298354-23040</PID><PIDType>1</PIDType><SID>S-1-5-21-836926902-2016421776-1392058961</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>2718Y1N</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>7YET79WW (3.09 )</Version><SMBIOSVersion major="2" minor="4"/><Date>20091119000000.000000+000</Date></BIOS><HWID>F9363B07018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>DB242AF7F57D86</Val><Hash>Lsej/wOO8mNPD22WB/f/LUUzuys=</Hash><Pid>89409-707-0319096-65043</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>Licensing Data-->
N/AWindows Activation Technologies-->
N/AHWID Data-->
N/AOEM Activation 1.0 Data-->
BIOS string matches: yes
Marker string from BIOS: 13E41:IBM|0028:Lenovo
Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005OEM Activation 2.0 Data-->
N/AMonday, September 6, 2010 3:36 PM -
This report reflect Windows XP (Windows OS version: 5.1.2600.2.00010100.3.0.pro), Also, it is a Volume License. I am afraid to say that you did not get what your were promised, according to THIS report this is not windows 7 and the OS is pirated. Also, the microsoft office professional plus is most likely volume licensed and it's installation is suspect.
You will need to purchase a full version of windows and office to be licensed and validated.
Please press the win key and pause key at the same time to bring of the system properties page (or navigate through the control panel) and tell us what version is listed in the system properties.
Monday, September 6, 2010 3:57 PM -
After pressing the Win and Pause I get this information:
Windows 7 Ultimate Copyright 2009 Microsoft Corporation. All rights reserved.
System
Rating: 2.7 Windows Experience Index
Processor: AMD Athlon(tm)X2 Dual Core Processor TK-53 1.70 GHz
Installed Memory: 1.00 GB (894 MB usable)
System Type: 32-bit Operating system
Pen and Touch: No pen or Tough is available for this display
Computer name, domain, and workgroup settings
Computer name: defaultuser - PC Change settings
Full Computer name: defaultuser - PC
Computer description:
Workgroup: WORKGROUP
Windows Activation:
You must activate today. Activate Windows now
Product ID: 00426-OEM-8992662-00497 Change product key
Monday, September 6, 2010 7:07 PM -
"dcems205" wrote in message news:1f765b84-abe8-459a-b79c-f45097ad1278...
After pressing the Win and Pause I get this information:
Windows 7 Ultimate Copyright 2009 Microsoft Corporation. All rights reserved.
System
Rating: 2.7 Windows Experience Index
Processor: AMD Athlon(tm)X2 Dual Core Processor TK-53 1.70 GHz
Installed Memory: 1.00 GB (894 MB usable)
System Type: 32-bit Operating system
Pen and Touch: No pen or Tough is available for this display
Computer name, domain, and workgroup settings
Computer name: defaultuser - PC Change settings
Full Computer name: defaultuser - PC
Computer description:
Workgroup: WORKGROUP
Windows Activation:
You must activate today. Activate Windows now
Product ID: 00426-OEM-8992662-00497 Change product key
....so what machine was it you ran the report on? inside XP Mode, perhaps?Please run a new report - this time from the normal Win 7 interface.
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Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothMonday, September 6, 2010 7:14 PMModerator -
Windows Product ID: 76487-641-4298354-23040 <--- that is the PID from the report
Windows OS version: 5.1.2600 <------------------------That reflects windows XP
What you are telling us, and what is reflected in the report do not coincide. Try generating a new report, there is no useful advice I can give based on the above report.
Monday, September 6, 2010 7:18 PM -
I ran the report again and this is what was found....
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->Validation Code: 50
Cached Online Validation Code: 0xc004c4a2
Windows Product Key: *****-*****-YG69F-9M66D-PMJBM
Windows Product Key Hash: /kehptF9HHVxM5d8dUnqgcfndXw=
Windows Product ID: 00426-OEM-8992662-00497
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7600.2.00010100.0.0.001
ID: {464170F8-7747-41D7-97F7-F4A28FA45A04}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000000
Build lab: 7600.win7_gdr.100618-1621
TTS Error:
Validation Diagnostic:
Resolution Status: N/AVista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: MicrosoftOGA Data-->
Office Status: 103 Blocked VLK
Microsoft Office Enterprise 2007 - 103 Blocked VLK
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\defaultuser\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{464170F8-7747-41D7-97F7-F4A28FA45A04}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-PMJBM</PKey><PID>00426-OEM-8992662-00497</PID><PIDType>2</PIDType><SID>S-1-5-21-2659956607-3461468907-3731483659</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Vostro 1000 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>2.5.2 </Version><SMBIOSVersion major="2" minor="4"/><Date>20060730000000.000000+000</Date></BIOS><HWID>FCB93607018400EE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>PE_SC3 </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89388-707-1528066-65021</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/><App Id="A1" Version="12" Result="103"/><App Id="BA" Version="12" Result="103"/></Applications></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7600.16385Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00178-926-600497-02-2057-7600.0000-2322010
Installation ID: 009002396160986394264015992082124163855484956223699994
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: PMJBM
License Status: Notification
Notification Reason: 0xC004F200 (non-genuine).
Remaining Windows rearm count: 3
Trusted time: 9/6/2010 3:53:17 PMWindows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C4A2
HealthStatus: 0x0000000000000000
Event Time Stamp: 9:6:2010 15:45
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: NgAAAAIABAABAAEAAAABAAAAAwABAAEAnJ9gFRFy+H28BriRMleQpmITGPvo0MMoCqoozHiqOEM Activation 1.0 Data-->
N/AOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC PTLTD APIC
FACP ATI Bowfin
MCFG PTLTD MCFG
TCPA AMD
SSDT PTLTD POWERNOW
SLIC DELL PE_SC3Monday, September 6, 2010 7:59 PM -
"dcems205" wrote in message news:7890b091-de22-4a57-9ffc-6467c0ba2d0c...
I ran the report again and this is what was found....
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->Validation Code: 50
Cached Online Validation Code: 0xc004c4a2
Windows Product Key: *****-*****-YG69F-9M66D-PMJBM
Windows Product Key Hash: /kehptF9HHVxM5d8dUnqgcfndXw=
Windows Product ID: 00426-OEM-8992662-00497
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7600.2.00010100.0.0.001
ID: {464170F8-7747-41D7-97F7-F4A28FA45A04}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000000
Build lab: 7600.win7_gdr.100618-1621
Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00178-926-600497-02-2057-7600.0000-2322010
Installation ID: 009002396160986394264015992082124163855484956223699994
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: PMJBM
License Status: Notification
Notification Reason: 0xC004F200 (non-genuine).
Remaining Windows rearm count: 3
Trusted time: 9/6/2010 3:53:17 PMWindows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C4A2
The Windows License Key for this install is the infamous Lenovo Key that has never been installed on a legal PC. It's install was enabled by use of a hacker's Loader program.The Office install is also non-genuine - it is an Enterprise version, which is only sold to businesses for use on their own machines and is not available to the general public.What version of Windows is the machine licensed for, acceding to the COA Sticker on the case? (I suspect XP Home).
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Marked as answer by Darin Smith MS Tuesday, September 7, 2010 8:12 PM
Monday, September 6, 2010 8:41 PMModerator -
The only thing I can say for sure is that NEITHER PC will pass validation.
Monday, September 6, 2010 9:33 PM -
Does this mean I need to purchase a Full Version of Windows 7 Ultimate OS or can I purchase an upgrade version?
There is a link to microsoft that says "get genuine" that offers a discounted Windows 7 can I use that?
Can I still purchase a Windows XP operating system?
Thank you for all your help.
Tuesday, September 7, 2010 12:16 AM -
You need to purchase full versions of whichever OS you want to use, I suggest purchasing Windows 7 and then using XPmode.Tuesday, September 7, 2010 1:04 AM