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    I recently purchased a used computer with Windows 7 ultimate installed. It now says this is a non genuine version. How can i correct this problem safely and legally

    .

    Sunday, September 5, 2010 9:13 PM

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    "dcems205" wrote in message news:7890b091-de22-4a57-9ffc-6467c0ba2d0c...

    I ran the report again and this is what was found....

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a2
    Windows Product Key: *****-*****-YG69F-9M66D-PMJBM
    Windows Product Key Hash: /kehptF9HHVxM5d8dUnqgcfndXw=
    Windows Product ID: 00426-OEM-8992662-00497
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010100.0.0.001
    ID: {464170F8-7747-41D7-97F7-F4A28FA45A04}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000000
    Build lab: 7600.win7_gdr.100618-1621

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00178-926-600497-02-2057-7600.0000-2322010
    Installation ID: 009002396160986394264015992082124163855484956223699994
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: PMJBM
    License Status: Notification
    Notification Reason: 0xC004F200 (non-genuine).
    Remaining Windows rearm count: 3
    Trusted time: 9/6/2010 3:53:17 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4A2


    The Windows License Key for this install is the infamous Lenovo Key that has never been installed on a legal PC. It's install was enabled by use of a hacker's Loader program.
     
    The Office install is also non-genuine - it is an Enterprise version, which is only sold to businesses for use on their own machines and is not available to the general public.
     
    What version of Windows is the machine licensed for, acceding to the COA Sticker on the  case? (I suspect XP Home).

    --

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Tuesday, September 7, 2010 8:12 PM
    Monday, September 6, 2010 8:41 PM
    Moderator

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    Read the sticky: http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/a2444f34-0aff-4f29-a8ac-67e28b0c0285 and post the result here.

    If it's a MSDN/Technet license or something like that, the cheapest way to buy a legal version of Windows 7 is to follow the tips you get if you buy a new copy when you go to http://microsoft.com/genuine on the computer that is marked non genuine.

    Kenneth Myhre
    Sunday, September 5, 2010 9:32 PM
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    Gotta have a report, follow these MS instructions on how to create and paste a report, post them in THIS thread.

    In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool (MGADiag.exe) at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the "Copy" button then “Paste” the report into a reply message in this thread.

     

    If you do not have access to the Start Button:

    1)      Login to Vista and click the option that brings up Internet Explorer.

    2)      Type: http://go.microsoft.com/fwlink/?linkid=52012 into the browser address bar.

    3)      A window will come up asking if you want to “Run” or “Save”, Select “Run”.

    4)      When the program runs, click the “Continue” button, then click the “Copy” button.

    5)      Paste Report into your newly created forum thread.

    Sunday, September 5, 2010 10:34 PM
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    Thanks for your help! Here is the Dianostic Report.

     

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-MGVTC-BDV6Q-CVPFW
    Windows Product Key Hash: +OulwxFAWUNaApP2QuKKSgKRGyg=
    Windows Product ID: 76487-641-4298354-23040
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {3B9F9E50-A333-454E-8AE1-B38B6725F11A}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    Windows XP Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Plus 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{3B9F9E50-A333-454E-8AE1-B38B6725F11A}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-CVPFW</PKey><PID>76487-641-4298354-23040</PID><PIDType>1</PIDType><SID>S-1-5-21-836926902-2016421776-1392058961</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>2718Y1N</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>7YET79WW (3.09 )</Version><SMBIOSVersion major="2" minor="4"/><Date>20091119000000.000000+000</Date></BIOS><HWID>F9363B07018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>DB242AF7F57D86</Val><Hash>Lsej/wOO8mNPD22WB/f/LUUzuys=</Hash><Pid>89409-707-0319096-65043</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 13E41:IBM|0028:Lenovo
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

     

    Monday, September 6, 2010 3:36 PM
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    This report reflect Windows XP (Windows OS version: 5.1.2600.2.00010100.3.0.pro), Also, it is a Volume License. I am afraid to say that you did not get what your were promised, according to THIS report this is not windows 7 and the OS is pirated. Also, the microsoft office professional plus is most likely volume licensed and it's installation is suspect.

    You will need to purchase a full version of windows and office to be licensed and validated.

    Please press the win key and pause key at the same time to bring of the system properties page (or navigate through the control panel) and tell us what version is listed in the system properties.

    Monday, September 6, 2010 3:57 PM
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    After pressing the Win and Pause I get this information:

    Windows 7 Ultimate Copyright 2009 Microsoft Corporation. All rights reserved.

    System

    Rating:         2.7 Windows Experience Index

    Processor: AMD Athlon(tm)X2 Dual Core Processor TK-53 1.70 GHz

    Installed Memory: 1.00 GB (894 MB usable)

    System Type: 32-bit Operating system

    Pen and Touch: No pen or Tough is available for this display

    Computer name, domain, and workgroup settings

    Computer name: defaultuser - PC                                  Change settings

    Full Computer name: defaultuser - PC

    Computer description:

    Workgroup: WORKGROUP

    Windows Activation:

    You must activate today.   Activate Windows now

    Product ID: 00426-OEM-8992662-00497   Change product key

     

    Monday, September 6, 2010 7:07 PM
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    "dcems205" wrote in message news:1f765b84-abe8-459a-b79c-f45097ad1278...

     

    After pressing the Win and Pause I get this information:

    Windows 7 Ultimate Copyright 2009 Microsoft Corporation. All rights reserved.

    System

    Rating:         2.7 Windows Experience Index

    Processor: AMD Athlon(tm)X2 Dual Core Processor TK-53 1.70 GHz

    Installed Memory: 1.00 GB (894 MB usable)

    System Type: 32-bit Operating system

    Pen and Touch: No pen or Tough is available for this display

    Computer name, domain, and workgroup settings

    Computer name: defaultuser - PC                                  Change settings

    Full Computer name: defaultuser - PC

    Computer description:

    Workgroup: WORKGROUP

    Windows Activation:

    You must activate today.   Activate Windows now

    Product ID: 00426-OEM-8992662-00497   Change product key

     


    ....so what machine was it you ran the report on? inside XP Mode, perhaps?
    Please run a new report - this time from the normal  Win 7 interface.
     

    --

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, September 6, 2010 7:14 PM
    Moderator
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    Windows Product ID: 76487-641-4298354-23040 <--- that is the PID from the report

    Windows OS version: 5.1.2600 <------------------------That reflects windows XP

    What you are telling us, and what is reflected in the report do not coincide. Try generating a new report, there is no useful advice I can give based on the above report.

    Monday, September 6, 2010 7:18 PM
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    I ran the report again and this is what was found....

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a2
    Windows Product Key: *****-*****-YG69F-9M66D-PMJBM
    Windows Product Key Hash: /kehptF9HHVxM5d8dUnqgcfndXw=
    Windows Product ID: 00426-OEM-8992662-00497
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010100.0.0.001
    ID: {464170F8-7747-41D7-97F7-F4A28FA45A04}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000000
    Build lab: 7600.win7_gdr.100618-1621
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 103 Blocked VLK
    Microsoft Office Enterprise 2007 - 103 Blocked VLK
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\defaultuser\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{464170F8-7747-41D7-97F7-F4A28FA45A04}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-PMJBM</PKey><PID>00426-OEM-8992662-00497</PID><PIDType>2</PIDType><SID>S-1-5-21-2659956607-3461468907-3731483659</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Vostro   1000 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>2.5.2    </Version><SMBIOSVersion major="2" minor="4"/><Date>20060730000000.000000+000</Date></BIOS><HWID>FCB93607018400EE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>PE_SC3  </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89388-707-1528066-65021</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/><App Id="A1" Version="12" Result="103"/><App Id="BA" Version="12" Result="103"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00178-926-600497-02-2057-7600.0000-2322010
    Installation ID: 009002396160986394264015992082124163855484956223699994
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: PMJBM
    License Status: Notification
    Notification Reason: 0xC004F200 (non-genuine).
    Remaining Windows rearm count: 3
    Trusted time: 9/6/2010 3:53:17 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4A2
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 9:6:2010 15:45
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NgAAAAIABAABAAEAAAABAAAAAwABAAEAnJ9gFRFy+H28BriRMleQpmITGPvo0MMoCqoozHiq

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   PTLTD     APIC 
      FACP   ATI     Bowfin 
      MCFG   PTLTD     MCFG 
      TCPA   AMD            
      SSDT   PTLTD   POWERNOW
      SLIC   DELL    PE_SC3 

     

    Monday, September 6, 2010 7:59 PM
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    "dcems205" wrote in message news:7890b091-de22-4a57-9ffc-6467c0ba2d0c...

    I ran the report again and this is what was found....

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a2
    Windows Product Key: *****-*****-YG69F-9M66D-PMJBM
    Windows Product Key Hash: /kehptF9HHVxM5d8dUnqgcfndXw=
    Windows Product ID: 00426-OEM-8992662-00497
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010100.0.0.001
    ID: {464170F8-7747-41D7-97F7-F4A28FA45A04}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000000
    Build lab: 7600.win7_gdr.100618-1621

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00178-926-600497-02-2057-7600.0000-2322010
    Installation ID: 009002396160986394264015992082124163855484956223699994
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: PMJBM
    License Status: Notification
    Notification Reason: 0xC004F200 (non-genuine).
    Remaining Windows rearm count: 3
    Trusted time: 9/6/2010 3:53:17 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4A2


    The Windows License Key for this install is the infamous Lenovo Key that has never been installed on a legal PC. It's install was enabled by use of a hacker's Loader program.
     
    The Office install is also non-genuine - it is an Enterprise version, which is only sold to businesses for use on their own machines and is not available to the general public.
     
    What version of Windows is the machine licensed for, acceding to the COA Sticker on the  case? (I suspect XP Home).

    --

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Tuesday, September 7, 2010 8:12 PM
    Monday, September 6, 2010 8:41 PM
    Moderator
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    The only thing I can say for sure is that NEITHER PC will pass validation.

    Monday, September 6, 2010 9:33 PM
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    Does this mean I need to purchase a Full Version of Windows 7 Ultimate OS or can I purchase an upgrade version?

    There is a link to microsoft that says "get genuine" that offers a discounted Windows 7 can I use that?

    Can I still purchase a Windows XP operating system?

     

    Thank you for all your help.

    Tuesday, September 7, 2010 12:16 AM
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    You need to purchase full versions of whichever OS you want to use, I suggest purchasing Windows 7 and then using XPmode.
    Tuesday, September 7, 2010 1:04 AM