How come i can't insert an email template into an email using the Outlook for CRM client?

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  Hi There,

  I am using Outlook 2010 and CRM 2011 and im using the Outlook CRM Client. The option 'insert template' is greyed out. What is this?

  Thanks

  David

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  David Kelly

  Thursday, May 1, 2014 11:05 AM