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CRM 3 emails received in queue does not show embedded images RRS feed

  • Question

  • Hi

    When we receive emails from outlook containing images in the main body into the CRM 3 queues it does not show any images in the body only a broken gif link,they attach the images as attachements but opeing the attachements takes 5 clicks and would only be 3 click if showing in the mail body to view,what settings will show them?
    Friday, June 12, 2009 8:57 AM

All replies

  • The CRM viewer is limited in what it will show - particularly when you receive embedded graphics / frames / 'creatively' formatted emails. -
    There's not a setting to change that per-se you'll need to view the email in outlook or some other more specialized client.

    Scott Sewell, CustomerEffective | http:\\blog.CustomerEffective.com | Twitter:@ScottSewell
    Saturday, August 8, 2009 10:45 PM
    Moderator