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Remote call control RRS feed

  • Question

  • Hi All,

                 I am bit confused about this concept. Like I have the below situation,

                 - Created an extension 2001 and logged in communicator and made calls with others users. Everything is fine.

     

                - Now I want to use remote call control capabilities using Envox ct-connect, which is a cti server

     

                - now in this regard, what are the detailed changes need to make in communications server and in cti server to enable RCC.

     

                 Thanks in advance.

     

    Best Regards,

    Seshu Kumar.

    Tuesday, July 24, 2007 5:03 PM

Answers

  • Hi,

     

    RCC config is not straightforward, you first have to check if your cti environment is compatible with OCS.

    Then you will have to configure on the OCS pool the CTI host as authorized, and create a route (next hop) to route the domain  ( same as user's RCC Server URI) to this host. And some config on CTI host to I presume.

     

    Friday, July 27, 2007 7:25 AM