product key RRS feed

  • Question

  • Hello,


    I'm trying to activate my product key for a onecare I installed on my computer, when I press the subscribe buttom of the one care panel, it ask me to sing with my  windows live Id, i do it and then it send me to the following link


    [removed link]


    then I expect that a web site asking me to introduce my product key came up, but instead of that it redirect me to the following link




    but there it ask me to instal windos live, then I install a part of it but when it finished it never ask me to introduce the product key of my software.


    I urgently need to solve this issue, could you please help me to solve it?



    Thursday, December 13, 2007 3:41 PM


  • Is Internet Explorer your default web browser? If not, change it to be for now.

    Open Internet Explorer, go to Tools/Internet options and delete cookies and temporary Internet files.

    Close Internet Explorer

    Open OneCare and click on the link to subscribe/activate

    Log in with your LiveID.

    It should then allow you to proceed to select the option to activate with your PIN/Token/Key.


    If this still fails, open a support case - select the option that you are trial or beta user to proceed to the email support submission form without subscription validation.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2


    Thursday, December 13, 2007 4:12 PM