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  • Question

  • I have had my computer for many years now. Purchased from tiger direct refurb. with windows 7 pro. The other day, I my password gave me an error message when trying to log back in. I went into safe mode, fixed the problem and when I rebooted I got an error saying that windows is no longer genuine. The computer manufacturer said to call Microsoft and Microsoft said I had to give them $40.00 for a new product key because my old one is no longer valid. That is new news.

    When I try to reactivate, I get an error code 0x80070005. Access is denied.

    In my system information for windows activation, Status Not Available Product ID Not Available

    The following is the information provided from my report.

    Though I know the basics to computers just like I know how to change my oil and a tire. I am not quite sure what the below states. Any help would be appreciated.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0x80070005
    Windows Product Key: *****-*****-BF3HV-XFH8K-FH2PK
    Windows Product Key Hash: VAoOO8cSRT701fL4dDTGjCEZMZ4=
    Windows Product ID: 00371-OEM-9083116-39860
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {D4537A97-FD1A-419D-9351-68D99D42AB70}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_ldr.161007-0600
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{D4537A97-FD1A-419D-9351-68D99D42AB70}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-FH2PK</PKey><PID>00371-OEM-9083116-39860</PID><PIDType>3</PIDType><SID>S-1-5-21-1323504543-1677510145-2690775243</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>6234A1U</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>5CKT43AUS</Version><SMBIOSVersion major="2" minor="5"/><Date>20090216000000.000000+000</Date></BIOS><HWID>81433707018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TC-5C   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x46' to display the error text.
    Error: 0x46

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 10:5:2016 17:54
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Not Registered - 0x80070422
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MAAAAAEAAwABAAIAAAABAAAAAQABAAEA6GEm++KdyOvU2yZivKVM9egQojCkN0bK

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   LENOVO  TC-5C  
      FACP   LENOVO  TC-5C  
      HPET   LENOVO  TC-5C  
      BOOT   LENOVO  TC-5C  
      MCFG   LENOVO  TC-5C  
      TCPA   LENOVO  TC-5C  
      _MAR   LENOVO  TC-5C  
      SLIC   LENOVO  TC-5C  
      ASF!   LENOVO  TC-5C  
      SSDT   LENOVO  TC-5C  
      SSDT   LENOVO  TC-5C  
      SSDT   LENOVO  TC-5C  
      SSDT   LENOVO  TC-5C  
      SSDT   LENOVO  TC-5C  
      SSDT   LENOVO  TC-5C  
      SSDT   LENOVO  TC-5C  
      SSDT   LENOVO  TC-5C  
      SSDT   LENOVO  TC-5C  

    Saturday, November 12, 2016 3:13 PM

Answers

  • The 'slui.exe 0x2a 0x46' error message indicates the source of your problem - unfortunately it's not a totally specific one, so may take a while to diagnose properly.

       Please run the following command from an Elevated Command Prompt window(1)

    Copy and paste set of commands below into the window – once completed, hit the Enter Key to ensure that the last command has run (2)

    REG QUERY HKU

    REG QUERY HKU\S-1-5-20

    REG QUERY HKU\S-1-5-20\Environment

    REG QUERY "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-20"

    REG QUERY "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList"

    Copy the whole output to your response(3) 

     

      Here are some instructions to make life easier :)

    1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt. 

    2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once. 

    3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.     


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Saturday, November 12, 2016 3:47 PM
    Moderator