Windows 7 says its not gen but it is, Blue Screen of Death earlier RRS feed

  • Question

  • I had a Blue Screen of Death earlier today and ran a Chkdsk and AVG antivirus scans but nothing came up. 

    The BSoD only lasted a second, and the system restarted normally.

    After I shut down my laptop and started it back up a few hours later, the Windows is not Genuine window came up shortly after startup.

    This version is genuine, I upgraded from Windows Vista that came preinstalled on my laptop, bought about 4 years ago, to Windows 7 Pro a few months after it came out. I bought it from my university (who has a deal with Microsoft) and it has worked perfectly since I bought it. I am pretty sure I activated it as soon as I installed it.

    Diagnostic Report (1.9.0027.0):


    Windows Validation Data-->


    Validation Code: 0

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-KR88X-FKGGK-VXTYT

    Windows Product Key Hash: ed9FpAlMJcV8BAt6UilghCV/Ufs=

    Windows Product ID: 00371-169-2503972-85551

    Windows Product ID Type: 5

    Windows License Type: Retail

    Windows OS version: 6.1.7600.2.00010100.0.0.048

    ID: {A4131767-1E5A-4434-A748-29F9922F0951}(3)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Professional

    Architecture: 0x00000000

    Build lab: 7600.win7_gdr.101026-1503

    TTS Error: 

    Validation Diagnostic: 

    Resolution Status: N/A


    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002


    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002


    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002


    OGAExec.exe Signed By: Microsoft

    OGAAddin.dll Signed By: Microsoft


    OGA Data-->

    Office Status: 100 Genuine

    Microsoft Office Professional Plus 2007 - 100 Genuine

    OGA Version: Registered,

    Signed By: Microsoft

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005


    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Users\Sarah\AppData\Local\Google\Chrome\Application\chrome.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed


    File Scan Data-->


    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{A4131767-1E5A-4434-A748-29F9922F0951}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-VXTYT</PKey><PID>00371-169-2503972-85551</PID><PIDType>5</PIDType><SID>S-1-5-21-1517574794-3740363739-1179778459</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1420                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A10</Version><SMBIOSVersion major="2" minor="4"/><Date>20081219000000.000000+000</Date></BIOS><HWID>07BB3607018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M08    </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version=""/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>65E48F1D788771</Val><Hash>4eex8GQ4teqB8aNR6pXiwdRm/Xw=</Hash><Pid>89446-952-6030606-65559</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  


    Spsys.log Content: 0x80070002


    Licensing Data-->

    Software licensing service version: 6.1.7600.16385


    Name: Windows(R) 7, Professional edition

    Description: Windows Operating System - Windows(R) 7, RETAIL channel

    Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9

    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 00371-00170-169-250397-01-1033-7600.0000-3202009

    Installation ID: 004960408075211833933832082121751351785930003441820753

    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338

    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339

    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341

    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340

    Partial Product Key: VXTYT

    License Status: Licensed

    Remaining Windows rearm count: 3

    Trusted time: 4/10/2011 8:55:16 PM


    Windows Activation Technologies-->

    HrOffline: 0x00000000

    HrOnline: 0x00000000

    HealthStatus: 0x0000000000000000

    Event Time Stamp: 3:12:2011 12:59

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:



    HWID Data-->



    OEM Activation 1.0 Data-->



    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x0

    OEMID and OEMTableID Consistent: yes

    BIOS Information: 

      ACPI Table Name OEMID Value OEMTableID Value

      APIC DELL   M08    

      FACP DELL   M08    

      HPET DELL   M08    

      BOOT DELL   M08    

      MCFG DELL   M08    

      SLIC DELL   M08    

      SSDT PmRef CpuPm



    Monday, April 11, 2011 4:14 AM


  • BSOD:  In case another BSOD happens you want the blue screen to stay open long enough for you to write down the error message.  Press WinKey+Pause to open the System Properties page.  In the upper left click on Advanced System Settings.  On the page that opens in the Startup and Recovery section click the Settings button.  On the Startup and Recovery page uncheck Automatically Restart under System Failure.  Close out.

    Non Genuine Message:  Click Start, type 'cmd' in the Search/Run box, and right click on the CMD icon at the top of the results pane.  Select Run as Administrator.  When the cmd window opens type 'sfc /scannow' at the prompt and hit Enter.  When the scan completes close the cmd window.  Restart the computer and see if the message persists,  If it does, use System Restore to recover to a time before the BSOD.

    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.

    Monday, April 11, 2011 1:42 PM