Can't validate windows - Date/time may not be set correctly. RRS feed

  • Question

  • Hi,

    I can't validate my windows. If I go to: http://www.microsoft.com/genuine/diag/ it passes all the tests, but when I click validate windows it comes up with:

    The Windows validation process could not be completed because the computer’s system date and time may not be set correctly.

    Your computer’s date and time must be set correctly in order for the validation process to complete. Check your computer’s date setting now or go to the Microsoft Genuine Advantage Diagnostic Site where you will be guided through the process of correcting your settings and running validation again.


    When I run the MGADiag.exe it outputs the following:

    Diagnostic Report (1.7.0095.0):
    WGA Data-->
    Validation Status: Clock sync error
    Validation Code: 10
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-T6DFB-Y934T-YD4YT
    Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU=
    Windows Product ID: 55274-OEM-2211906-00102
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    CSVLK Server: N/A
    ID: {BB617671-BB4B-450A-91E9-BC106F7996B2}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered,
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1_16E0B333-156-80004005
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 10
    File Exists: Yes
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 110 Time Out of Sync
    Microsoft Office Professional Edition 2003 - 110 Time Out of Sync
    OGA Version: Registered,
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{BB617671-BB4B-450A-91E9-BC106F7996B2}</UGUID><Version>1.7.0095.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YD4YT</PKey><PID>55274-OEM-2211906-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-1214440339-706699826-725345543</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>Precision WorkStation 360    </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A06</Version><SMBIOSVersion major="2" minor="3"/><Date>20040517000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>CF3D35AF01848073</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>110</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>110</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>355403D3F818500</Val><Hash>hqfJV2u2wzJaIaLyiOfVlntZyPc=</Hash><Pid>73931-640-0576674-57173</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="110"/><App Id="16" Version="11" Result="110"/><App Id="18" Version="11" Result="110"/><App Id="19" Version="11" Result="110"/><App Id="1A" Version="11" Result="110"/><App Id="1B" Version="11" Result="110"/><App Id="44" Version="11" Result="110"/></Applications></Office></Software></GenuineResults> 

    How can I get my windows validated?

    Many thanks
    Monday, May 19, 2008 10:09 AM





      Just to confirm, did you go to www.microsoft.com/genuine/diag and click the "Resolve Now" button and followed the directions provided?

      Also please check to see that the dates match up with the correct dayas well as the Time Zone is correctly set for your region?


    Lori MS

    Tuesday, May 20, 2008 8:46 PM